Stuck with Bad Tires from Sears

If the tire was substanard its not Sears fault its Goodyears.
Forward this letter to them with a copy of your reciept (if the tires
were warrentied you should still have it) and then wait to hear from
them.

And if Sears does not back Goodyear tires then there has to be an
addendum on the reciept to show that Goodyear tires are not included
in their warrenty.

"I was also told by salesman that it does not mean 60,000 it is just a
term they use."

Well it's one hell of a useless term, then! Shame on them.

You dont mention what type of vehicle you own, or its You probably
have worn out shocks or springs, or other issues that are causing the
tires to wear prematurely.


I always suggest Discount Tire if they are in your area, which you did
not mention either.

They warranty every tire they sell. I had to buy two new tires for my
Civic. While I was standing in line, an older lady was arguing with
the clerk about the cost of a tire, she had replaced. It was only 60
dollars, and she was raising hell. The clerk even stated and showed
her that the cost of the tire was well over 100 dollars, and he was
giving her a prorated amount on her tire which he didnt have to do.
Her tire was worn due to alignment issues, which they do not cover.
They only cover manufacturer premature wear issues. They are a good
company to deal with I have never had any issues with them.


Good Day

karen a.,

I agree with what the other posts say.

The only thing I would add is that most manufacturers recommned
rotation every 6,000 miles. One of the reasons for rotation is to
spread out the wear.

As far as the "warranty". What they will do if you buy new tires from
them is give you a prorated price based on 16,000 vs. the 60,000
miles.

Good luck and stop back to let us know how this works out.

BillR.

I'd be going after Goodyear - not Sears. Unless you had some sort of
warranty or contract with Sears regarding the tires, the fault and the
fix lies with Goodyear.

I also wonder why a vehicle that has travelled just 16K miles in 2
years would need 2 alignments and a rotation. Are the roads unusually
rough where you live? These are things that they might take into
consideration when considering whether they will repair/replace your
tires for you.

Your tires are cupped, not cuffed. This could be because your struts
are bad, or it could be because they sold you a cheap version of
Goodyear tire. Either way, I think Sears should be able to diagnose
which one it is. If the problem is simply a cheap tire, I think the
warranty should cover part of the replacement cost.

Hopefully you can get a response from Sears based on your letter
through here. If not, I would suggest continuing to elevate it via
Sears, and to also contact Goodyear as soon as possible to see if you
can go that route.

Tire warranties are a funny thing. It does not mean that they will
last 60,000 miles, but you should have a general expectation that a
60K tire will last almost twice as much as a 30K tire. It sounds like
your tires are cupped though, not cuffed? Cupping can be caused by
lots of reasons, including back shocks. Again, it makes for no fun in
dealing with tire warranties because problems with your car can ruin
tires at no fault of the tire manufacturer.

I've had ok experience with Good Year, but I tend to stay away from
them now. I find them over priced most of the times.