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Misleading Sweepstakes

Posted Tue September 9, 2008 5:21 pm, by Adrianne A. written to Sears.com

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Dear Website Manager,

I have recently spent quite a bit of money in my local Sears store. Although mostly pleased with the quality of the products, I am however very displeased with my misleading sales receipt. I was directed to a website that does not exist, and worse yet promised a chance at a $4,000.00 gift card. I can only conclude that the website is malfunctioning, because I cannot see any benefit to Sears by purposefully misleading customers to an out-of-commission website.

I was able to reach the site "planetfeedback.com" and read similar complaints as my own. I would suggest, as a customer who values Sears and plans to keep shopping there, that the website be up and running immediately. If not, unfortunatley Sears will lose my business as well as many others. If this ill-promised gift card is in fact some gimic to draw business in, it is a poor, unethical plan.

Thank you for your time, and I hope this issue is resolved with the utmost promptness.

Sincerely,

Adrianne A.

Fix the website in order for customers to actually register for the promised chance of winning a $4,000.00 gift card.


Reply



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by SuzieCat Posted Thu September 11, 2008 @ 9:08 PM

I wish the OP had been able to take the time to read the comments when
she located the complaints here.

*sigh*

And, I wish Sears could find a different way to script the website.

Reply
by mcgibblover Posted Wed September 10, 2008 @ 1:05 PM

Are you sure that you don't have a pop up blocker on or sometimes you
don't have the correct things installed on your computer,such as
flash.

Reply

by Harleycat Posted Wed September 10, 2008 @ 9:20 AM

So, you were able to search PFB and find other complaints. When you
read those complaints did you bother to read the comments as well?
Many people posted the reason for the problem as well as a work
around.

Reply

by dottiejean28 Posted Tue September 9, 2008 @ 8:22 PM

And lo and behold, someone was complaining about that very website! I
was like...*insert twilight zone theme here*

Reply
by Nicole F. Posted Tue September 9, 2008 @ 7:10 PM

I wish one of the people who post these complaints would come back and
talk more about this. I'm just really confused why people have such a
hard time getting to searsfeedback.com, but I have no problem.

Is there a difference between web browsers? I use IE 7 so I don't know
if that has something to do with it...

It's just getting frustrating reading all these letters and not being
able to help.

Reply

The thing I find interesting by PlanetFeedback's Mr. Helpful Tue September 9, 2008 @ 7:16 PM

I'm pretty sure by Nicole F. Tue September 9, 2008 @ 9:53 PM

by Donno Posted Tue September 9, 2008 @ 5:55 PM

Each of the posts I have seen has the solution to the issue posted
below it. Did you try the solution suggested?

For me, the Sears feedback website works just fine.

Reply


by Bill R. Posted Tue September 9, 2008 @ 5:54 PM

Adrianne A.,

This has come up before and here is my input from then. This site does
exist. You might try another computer before you send Sears your
letter of aplopgy.

The site is searsfeedback.com

This question comes up a few times a month. A reader posted what I
have pasted below from the bottom of the main page at
searsfeedback.com explaining why some users have trouble reaching the
site:

This survey uses SSL encryption to ensure privacy of all your
responses. As a result, a small percent of computers will not be able
to access the survey. If the survey does not work for you and you
would still like to participate in the sweepstakes, go to the
"Official Rules of Sweepstakes" link above and see where to send your
entry.
We apologize for any inconvenience .

If you have any questions or comments about this survey, or are
experiencing technical difficulties, please visit our Frequently Asked
Questions page.

BillR.

Reply




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