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 Bad Customer Relationships
Posted Wed July 11, 2012 10:14 pm, by Phyllis D. written to Shaws Supermarker
I've been a customer of your stores since you opened, and some of your employees are very rude, which includes the day manager, which he doesn't know the rules on how to play the game. I went out of the way to buy food that will allow me to get many tickets, and I received one. I should have canceled the order. That day I didn't have my Shaws card, and this is what I said. Both the cashier, and the store manager told me that without the card I couldn't play the game. They said it was one of the rules in the book. So I went home, and I read the whole book a few times, and it read you need the Shaws card only when you redeem for a prize. I, then called the Warwick Store, and talked to the store manager, and he was very rude, and hung up on me. So I don't shop at your store too much anymore.People in New England never win big prizes either.
They owe me ten tickets, since I bought items I really didn't want. You should try to make it much easier for any customer win a good prize, and not $5.00 to $500.00. Your employees have to smile, and talk nice to the customers. Sirs, I'm very handicap senior woman, and I make conversations with everyone. I also joke, too. Your store manager is a angry, or a very unhappy person. He needs to lighten up, and he will be happy.
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