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disgusted

Posted Fri August 24, 2012 7:23 am, by y h. written to Sheraton Hotels

Write a Letter to this Company


Starwood Member # 508>>>>>>>>



Dear Sir or Maddam

I had 2 reservations for 2 separate rooms on 8/23 to 8/24 at the Eatontown,NJ Sheraton . They were both booked using cash an points from the starwood program.(Reservation #455388864 & #335388853 )
iexpected 5 star service , however i was disgusted.
how can you give the same quilt to everyone? You should have the quilts in a zippered quilt cover!!! why do i have to use the same quilt as someone who may have been ill or diseased? Their dog may have made on it!!! there may have been urination or mucus. the coversheet is not suffficient. What if someone would get a a terminal illness??
besides i found the accomodations pretty lousy. i could of stayed in a motel for that service

--------------------------
Starwood Member ==========

pick up your service level


Reply



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by Irving Patrick Freleigh Posted Sat September 1, 2012 @ 8:03 PM

NO!

Next you'll tell me they charge extra for room service!

Reply
by andrea f. Posted Wed August 29, 2012 @ 6:57 PM

It's not just this hotel, it's every hotel that doesn't wash the
quilt...
Also, they barely change the shower curtains. eww!!!

Reply

Hotel Hell-Gordan Ramsay by sarahsmile Fri August 31, 2012 @ 10:13 AM

by MissUK Posted Wed August 29, 2012 @ 5:14 AM

I think you are making a mountain out of a molehill.

Reply

by mrsdkm Posted Mon August 27, 2012 @ 6:36 PM

I am a former nurse and a hospital room per day charges are much
higher than any hotel. No hospital I worked at provided a new
bedspread and blanket for each patient. Unless the bedspread and
blanket were soiled, they were not changed during the patients
stay-only the sheets were changed daily. A family member was in the
hospital for 2 days last summer. In his room was a sign that linens
were changed on Mon/Wed/Fri only unless they wer soiled.

Reply

by fairywithfangs Posted Mon August 27, 2012 @ 2:05 PM

I have pets - don't worry if one pees on something - you are going to
smell it.

I also have kids - don't worry - you can also smell human urination
that has not been cleaned up.

Good news - a large amount of terminal illnesses, such as all cancers,
leukemia and Lesch-Nyhan Syndrome are not contagious - even through
mucus.



Reply

by RedheadwGlasses Posted Mon August 27, 2012 @ 1:10 PM

You're not meant for hotels. May I suggest you get a tent and
sleeping bag?

Reply


hell i can even recommend some brands that will feel luxurious by PepperElf Wed August 29, 2012 @ 2:08 PM


by RedheadwGlasses Posted Mon August 27, 2012 @ 1:09 PM

I cleaned hotelrooms for two years. Two different hotels -- one was a
nice motel on the freeway, the other was the nicest hotel in town (at
the time). Other than the ONE TIME a guy puked on the bedspread, I
never once stripped the bedspread and blanket to have them washed.

It just doesn't happen.

Reply
by spunkyboy08 Posted Sun August 26, 2012 @ 3:21 PM

You do realize that if ANY hotel provides a brand new quilt for their
customers, then the customer has to be billed for said quilt. I wonder
how well that will go over with the customer.

It is just NOT economically feasible to give EVERY customer a brand
new quilt every time they stay at any hotel.

Reply

by bhskittykatt Posted Sun August 26, 2012 @ 11:59 AM

And I mean NO hotel. I don't care what the star rating or price is. A
few places have linen covers for the blankets and/or quilts, if you're
lucky. The cost involved in washing them between uses is high. It
takes a LOT of energy, resources, and labor! This is a standard across
the industry, and has been for a long time.

If a pet peed on it, or someone spilled something on it, I'm sure it
would be washed. They aren't NEVER washed, after all. Where I work, we
have a monthly rotation schedule for the quilts, and we also wash them
anytime a pet was in the room as part of our deep-cleaning procedure
for pet rooms. If something was spilled on them, they get washed. I'm
sure Sheraton has similar policies in place.

And I've never heard of anyone getting a "terminal illness" from a
hotel comforter. The film "Contagion" was ficticious, after all.

Reply


by Mel2007 Posted Fri August 24, 2012 @ 10:32 PM

Okay am I reading this right, they expect a new bed cover (quilt or
comforter or bedspread or whatever is used)at a hotel really? I have
never heard of a hotel using brand new bedcovers for each person that
stays in that room, all the hotels would be bankrupt, you are staying
in a hotel, you don't like germs or think you might get a terminal
illness stay home, hell you probably get more germs touching things in
public then you do staying at the hotel.

Reply

Try Hampton Inn by haranj Sun August 26, 2012 @ 7:02 AM


I believe the OP wants NEW as in brand new, not changed... by PepperElf Mon August 27, 2012 @ 7:03 AM
by kathleen m Posted Fri August 24, 2012 @ 2:43 PM

Really? That's stretching it a bit don't you think?

They do launder their linens after each guest including bedcovers.

I have stayed in some very high end hotels that didn't have quilt
covers.

As for someone whose dog may have "made" on it - that would have
soaked through to the mattress, so make sure you demand a new one of
those each stay. You never know when you might catch a terminal
disease from that. Or the pillows... or the remote control, light
switch, toilet seat, coat hangers, door lock, pen, curtains, chair,
desk top... I could go on.

Reply


Not to mention that "Terminal disease" =/= always equal "contagious" n/t by PepperElf Fri August 24, 2012 @ 4:59 PM

Precisely! by kathleen m Sat August 25, 2012 @ 1:18 AM


Not to mention, these are quilts... by Sheldonrs Sat August 25, 2012 @ 3:53 PM

same here by kathleen m Sat August 25, 2012 @ 4:53 PM


You'd have to have a quilt soaked in blood or other fluids for that to be deadly by PepperElf Sat August 25, 2012 @ 11:22 PM


It doesn't even live outside the body by fairywithfangs Fri August 31, 2012 @ 10:45 AM

by petgiraffe Posted Fri August 24, 2012 @ 1:44 PM

Since you used reward points to pay for the room, I can presume this
is not the first time you have stayed in a hotel. I find it hard to
fathom that you have always received a brand new quilt on each of your
previous stays, and that NOT having one this time is a new experience
for you.

No matter where you stay, or how much you pay, many people have stayed
in your assigned room before you. They have used the beds. And the
towels and shower and tv remote and the fridge and walked on the
carpet. If upon inspection with your eyes and your nose something does
not seem clean, take it up with management. If you just cannot stand
the idea that someone else was in the room before you, you probably
shouldn't stay in hotels.

Reply

by spunkyboy08 Posted Fri August 24, 2012 @ 11:47 AM

And how do you expect the Sheraton to afford new quilts for EVERY
guest...espcially you?

I stayed at hotels in the past, & even I knew that housekeeping
laundered the bedding. Did I complain about that & demand new bedding
every day? No

Perhaps you should seek employement with Sheraton & be assigned at
that specific location as the manager. Then maybe you will be able to
improve the service there.

Reply
by Steve OH (IO) Posted Fri August 24, 2012 @ 11:41 AM

Basically, anywhere that might have come in contact with other humans
or animals, but can't be hosed down.

Reply

by PepperElf Posted Fri August 24, 2012 @ 10:22 AM

Please tell me you don't actually expect a brand new quilt each time
you stay at a hotel.

You *might* get that at the higher end hotels, say the ones that go
for say 10K a night in Vegas. But not at regular hotels.

Not unless the hotel is stupid and wants to throw away all of it's
profit.



Linens are reused and laundered at all hotels. If you don't like
that... best start bringing your own.


And don't forget... someone else slept in that bed too. What does the
quilt matter when someone else's body was right up on that mattress,
wiggling around all night long in their jammies?

Reply


Jammies? by bhskittykatt Sun August 26, 2012 @ 11:51 AM


No jammies for me! by RedheadwGlasses Wed August 29, 2012 @ 1:53 PM


Hahahahahahahahaha by Irving Patrick Freleigh Sat September 1, 2012 @ 8:01 PM

by spunkyboy08 Posted Fri August 24, 2012 @ 8:36 AM

Did you take your complaints to hotel management before posting your
complaint on planetfeedback?

Reply


No manager can fix that, not if the guest expects brand new quilts each stay by PepperElf Fri August 24, 2012 @ 10:24 AM




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