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disgusted
Posted Fri August 24, 2012 7:23 am, by y h. written to Sheraton Hotels
Write a Letter to this Company
Starwood Member # 508>>>>>>>>
Dear Sir or Maddam
I had 2 reservations for 2 separate rooms on 8/23 to 8/24 at the Eatontown,NJ Sheraton . They were both booked using cash an points from the starwood program.(Reservation #455388864 & #335388853 )
iexpected 5 star service , however i was disgusted.
how can you give the same quilt to everyone? You should have the quilts in a zippered quilt cover!!! why do i have to use the same quilt as someone who may have been ill or diseased? Their dog may have made on it!!! there may have been urination or mucus. the coversheet is not suffficient. What if someone would get a a terminal illness??
besides i found the accomodations pretty lousy. i could of stayed in a motel for that service
--------------------------
Starwood Member ==========
pick up your service level
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by Irving Patrick Freleigh Posted Sat September 1, 2012 @ 8:03 PM
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NO!
Next you'll tell me they charge extra for room service!
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by andrea f. Posted Wed August 29, 2012 @ 6:57 PM
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It's not just this hotel, it's every hotel that doesn't wash the quilt...
Also, they barely change the shower curtains. eww!!!
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by mrsdkm Posted Mon August 27, 2012 @ 6:36 PM
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I am a former nurse and a hospital room per day charges are much higher than any hotel. No hospital I worked at provided a new bedspread and blanket for each patient. Unless the bedspread and blanket were soiled, they were not changed during the patients stay-only the sheets were changed daily. A family member was in the hospital for 2 days last summer. In his room was a sign that linens were changed on Mon/Wed/Fri only unless they wer soiled.
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I have pets - don't worry if one pees on something - you are going to smell it.
I also have kids - don't worry - you can also smell human urination that has not been cleaned up.
Good news - a large amount of terminal illnesses, such as all cancers, leukemia and Lesch-Nyhan Syndrome are not contagious - even through mucus.
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You're not meant for hotels. May I suggest you get a tent and sleeping bag?
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I cleaned hotelrooms for two years. Two different hotels -- one was a nice motel on the freeway, the other was the nicest hotel in town (at the time). Other than the ONE TIME a guy puked on the bedspread, I never once stripped the bedspread and blanket to have them washed.
It just doesn't happen.
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by spunkyboy08 Posted Sun August 26, 2012 @ 3:21 PM
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You do realize that if ANY hotel provides a brand new quilt for their customers, then the customer has to be billed for said quilt. I wonder how well that will go over with the customer.
It is just NOT economically feasible to give EVERY customer a brand new quilt every time they stay at any hotel.
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And I mean NO hotel. I don't care what the star rating or price is. A few places have linen covers for the blankets and/or quilts, if you're lucky. The cost involved in washing them between uses is high. It takes a LOT of energy, resources, and labor! This is a standard across the industry, and has been for a long time.
If a pet peed on it, or someone spilled something on it, I'm sure it would be washed. They aren't NEVER washed, after all. Where I work, we have a monthly rotation schedule for the quilts, and we also wash them anytime a pet was in the room as part of our deep-cleaning procedure for pet rooms. If something was spilled on them, they get washed. I'm sure Sheraton has similar policies in place.
And I've never heard of anyone getting a "terminal illness" from a hotel comforter. The film "Contagion" was ficticious, after all.
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by Mel2007 Posted Fri August 24, 2012 @ 10:32 PM
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Okay am I reading this right, they expect a new bed cover (quilt or comforter or bedspread or whatever is used)at a hotel really? I have never heard of a hotel using brand new bedcovers for each person that stays in that room, all the hotels would be bankrupt, you are staying in a hotel, you don't like germs or think you might get a terminal illness stay home, hell you probably get more germs touching things in public then you do staying at the hotel.
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by kathleen m Posted Fri August 24, 2012 @ 2:43 PM
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Really? That's stretching it a bit don't you think?
They do launder their linens after each guest including bedcovers.
I have stayed in some very high end hotels that didn't have quilt covers.
As for someone whose dog may have "made" on it - that would have soaked through to the mattress, so make sure you demand a new one of those each stay. You never know when you might catch a terminal disease from that. Or the pillows... or the remote control, light switch, toilet seat, coat hangers, door lock, pen, curtains, chair, desk top... I could go on.
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Precisely!
by kathleen m Sat August 25, 2012 @ 1:18 AM
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same here
by kathleen m Sat August 25, 2012 @ 4:53 PM
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by spunkyboy08 Posted Fri August 24, 2012 @ 11:47 AM
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And how do you expect the Sheraton to afford new quilts for EVERY guest...espcially you?
I stayed at hotels in the past, & even I knew that housekeeping laundered the bedding. Did I complain about that & demand new bedding every day? No
Perhaps you should seek employement with Sheraton & be assigned at that specific location as the manager. Then maybe you will be able to improve the service there.
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by Steve OH (IO) Posted Fri August 24, 2012 @ 11:41 AM
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Basically, anywhere that might have come in contact with other humans or animals, but can't be hosed down.
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by PepperElf Posted Fri August 24, 2012 @ 10:22 AM
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Please tell me you don't actually expect a brand new quilt each time you stay at a hotel.
You *might* get that at the higher end hotels, say the ones that go for say 10K a night in Vegas. But not at regular hotels.
Not unless the hotel is stupid and wants to throw away all of it's profit.
Linens are reused and laundered at all hotels. If you don't like that... best start bringing your own.
And don't forget... someone else slept in that bed too. What does the quilt matter when someone else's body was right up on that mattress, wiggling around all night long in their jammies?
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by spunkyboy08 Posted Fri August 24, 2012 @ 8:36 AM
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Did you take your complaints to hotel management before posting your complaint on planetfeedback?
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