HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Sirius Charged My Credit Card Without Permission

Posted Mon October 20, 2008 12:00 pm, by Catherine P. written to Sirius

Write a Letter to this Company


This morning I noticed that there was a charge on my debit card pending for $1.00 by Sirius. I was concerned regarding why this would be charged as I know that we do NOT set up recurring charges on our credit cards or debit cards. I spoke with my husband regarding this and he stated he had not received a phone call nor had he authorized any type of charge to my debit card.

Since I was concerned regarding possible fraud on my card, my husband called your number: 1-888-539-7474. When he called he spoke with a lady who stated that they pre-authorize my credit card to make sure it is valid and that they can charge the recurrent bill. Since my husband nor myself ever authorized to add charges to my card without my permission he asked why they kept the card without our permission. She stated that this is standard. My husband then requested to speak to a supervisor as this was/is unacceptable. When the Supervisor/Manager got on the phone. He started off extremly rude asking "What did you think would happen when you gave us your credit card number. We can charge whatever we want when we get your credit card number." My husband explained that they were not allowed to charge my card without our permission and that at no time had we authorized recurring charges. The man became very rude and continued stating that they could charge whatever they wanted.

My husband then asked if he was located in the United States. He stated NO. My husband explained, I would like to speak with someone in the US that knows the laws of the US. The manager then replied "I am in the Dominican Republic and I am proud of my country and if you don't want recurring charges then I will cancel your account right now!"

My spouse and I have two Dodge Vehicles that have Sirius installed in them and my new work vehicle has it as well. That is a total of three subscriptions for Sirius. The fact that your company is allowing this manager to be extremly rude and condecending to your customers is very upsetting. I would like this issue resolved immediately.

I want the charge taken off of my credit card immediately and I would like someone to call and apologize to my husband for the extremly rude way we were treated.


Reply



Log In/Create an account | 11 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by dulynoted (aka duttycalls) Posted Wed October 22, 2008 @ 4:50 PM

Can't you file something with your credit card company to dispute this
$1 charge? If you never signed for them to do a recurring debit then I
doubt they can legally do this.
If your credit card company cannot help you out with this then its
time to get rid of it.

But this will probably mean cancelling Sirus before the free trial is
up (I am assuming that this is still in effect since these are new
vehicles).

Reply


Disputing Charges by Nate. Thu October 23, 2008 @ 8:06 AM

by MayDay Posted Tue October 21, 2008 @ 8:45 PM

We received a 90 day trial of Sirius radio when we bought our newest
car last spring. We never gave a credit card number to the company but
they have been harassing us now to sign up via phone calls and mail.
We don't want it and they will not take no for an answer.

They always try to lower the price or lessen the subscription time to
get us to sign up. It's driving me crazy. The economy is in shambles
and they want me to sign up for radio I have no need for. Ugh

Reply
by Final Score: Boys-3, Girls-1 Posted Tue October 21, 2008 @ 3:46 PM

This happened to me and another service provider (I can't remember
now, maybe Comcast, I think). The $1 charge, not the angry phone
calls.
Anyway, I called to see what the deal was. They like you to have a
credit card on file, so you can't rip them off by not paying your
bill. Kind of like when you reserve a hotel room or something and
damage it/don't show up. In order to check to see if the card is
legit, they run an authorization for $1. Then they credit it back.

As far as them continuing to use the card for recurring charges, I
would double check to make sure you didn't check something that gives
them permission to do so. When people fill out applications or sign
contracts, they often don't look at what they are signing up for.

Reply

by Richard S. Posted Tue October 21, 2008 @ 2:36 PM

You say you have three subscriptions with Sirius. Did you use a credit
card when you signed up with Sirus? Are any of those subscriptions now
due?

Here is what is what is on the Sirius website regarding payment:

1. Subscription Fee: You must pay in advance by credit card or debit
card. You may combine payment with a SIRIUS prepaid card. You may also
pay by check or money order for Subscriptions of at least one year in
length. If you pay by check or money order you will receive an invoice
by mail and will be required to make your first payment before your
Subscription is activated.

2. Automatic Renewal: Your Subscription will continue for the length
of the initial term you select ("Subscription Term") and will
automatically renew at the end of the Subscription Term unless you
choose to cancel prior to that renewal. Such renewal will be effected
at the initial term selected or, at our option, on a month-to month
basis. Your account will automatically be charged (or you will be
billed, as applicable) at the rates in effect at the time of renewal.



If you gave Sirius a credit card when you signed up, you authorized
them to charge that card when the renewal came up.

Reply

SIRIUS = RIP OFF by l w. Mon January 19, 2009 @ 9:50 PM
by Shadowboxxx Posted Tue October 21, 2008 @ 10:39 AM

Why did you give them your credit card in the first place if not to
order a subscription? If that's what you did, you were setting up a
monthly recurring charge. That's how Sirius works.

I also agree that it makes no difference the country in which you were
speaking to a CSR, and just by asking you were setting yourself up for
a confrontation.

Reply

by RowdyRetailer Posted Tue October 21, 2008 @ 9:56 AM

It sounds like you are still angry by reading your letter. So I bet
you blew a gasket talking to the mgr. No wonder he responded the way
he did. And by the way, what he said is right.

It is always better to calm down, and be levelheaded with people.
People are more likely to want to help you when you are polite. And
yes you can be polite and upset.

Good Day

Reply


by Nate. Posted Tue October 21, 2008 @ 8:27 AM

The lady and manager, although extremely rude, are 100% correct. This
was a pre-authorization. When you give a company your credit card
number to set up an account such as this, they pre-authorize your
card, usually in the amount of $1.

"I noticed that there was a charge on my debit card pending for
$1.00"
Pending - Key word here.
This charge WILL NOT be posted. When you gave them your credit card
number, they simply apply that $1 authorization to make sure that the
card is valid, but it will never be posted or charged to your account.


Since it seems like you got nowhere with this call, I would wait a few
days for the pre-authorization to go away (I doubt Sirius is running a
fraud scheme over $1 charges), and call back. Simply tell the CSR that
you do not want to be set up for recurrent billing. Even though you
told them this in the first place, it seems like it was set up
accidentally, and is a simple case of human error. It should be fixed
in a calm fashion if you are pleasant and simply tell them what you
want done. Dont go into any shenanigans about permission, charges,
fraud etc. It will most likely be a repeat of last time.

Reply


RE: At no time was I rude by azcpitt Tue October 21, 2008 @ 4:31 PM


I'd say few Americans know and understand our laws n/t by RedheadwGlasses Wed October 22, 2008 @ 9:33 AM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada