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Great Adventure No Longer Sells Refills for Old Souvenir Cups

Posted Mon June 9, 2008 12:00 pm, by Emanuel L. written to Six Flags Great Adventure

Write a Letter to this Company


When I have a negative experience with a company like many people I am vocal with my problem. When I do have a positive experience I also am vocal.

I've been going to Six Flags every year since 1992. Most of these years I have been a season pass holder. I mainly go for the entertainment you offer because I am not able to ride many of your rides because of my body size.

I have convinced four of my friends to be season pass holders for the past four years because they have seen the fun I have at your park.

Yesterday was the second time this year my friends and I visited your park to spend a large amount of the day there. Out of the four of us one did not have a "souvenir cup" from prior years because this was his first year visiting the park. One of us had forgotten our cop at home and myself and one other friend had our cups.

When we went to purchase our refill of the cup which you have always allowed for as long as I can remember it I was told by the counter worker that they no longer sold refills for prior years cups and we would have to purchase a new cup.

I declined the offer of a new cup and went to speak to someone at Guest Relations. When it was my turn at the counter she was the representative who greeted me. I told her I wanted to file a complaint and without even asking me the problem she tried to give me a complaint form.

I was shocked because I felt that through her actions the park did not care what the complaint was. I told her "You don't even want to hear my complaint and see if you can resolve it" She apologized and I explained to her that I've been a season pass holder for many years and that this year was the first time I was not able to buy a refill on an existing cup. I told her that the cup sizes were the same so there should be no reason to force the purchase of a new cup other than the park trying to make additional profit. I told her that I want a free 2009 cup for my friend and myself.

She did speak to a supervisor and gave each of us a coupon for a free 2009 souvenir cup. She did inform us that next year we would have to purchase a new cup in order to purchase refills. I thanked her for her time and he help.

I would like you to reconsider your new policy of requiring a new cup to be purchased each year. Your existing cups are not recyclable and by forcing them to be obsolete requires us to waste space in landfills.


Reply



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by wine Posted Thu July 31, 2008 @ 5:23 PM

This year will be my last as a season pass holder I have so many
complaints about thius poark this year lets start with having to
purchace a new cup then have to put it in a locker for a $1 surcharge
to ride a ride plus they addded one ride thisd year and took out the
sweings the space shuttle the music express the water efecct the
buumper cars plus where have all the shows gone this park is the
bigest rip off next year I will travel further and go to dorney park
and hershey park plus they realy dont care cause they dont even reply
to complaints

Reply
by Moosecup Hunter Posted Thu July 24, 2008 @ 9:51 AM

One Great use for old Hardees Moose Cups in vaguely decent condition -
Sell Them To Me! (or just give them, if you're feeling generous!)

My ex wife convinced me to throw out my collection and I miss them.
(I'm also interested in McDonald's Chicago Cow Cups, tho not as
much.)

I'd actually be drinking out of these, so if they've been used to
clean paint brushes, as on other poster recommended, or something
comparable, I'll pass on those, but some fading or wear are
understandable given that they're 20 yrs old.

Contact me at Spamagnet2001 and we can discuss condition, postage, and
whatnot. (That's at yahoo, but I'm not familiar with how picky this
site is about posting eddresses, so I broke it up.)

Reply

by dulynoted Posted Wed June 11, 2008 @ 1:35 PM

Anything is recyclable if you know what to do with it. You can use
these cups to pot a plant or flower, use it to put loose change in,
even to drink beverages in...and the list goes on and on. So your idea
of it not being recylable is nill. It was added as an afterthought
anyway...guess you thought it would make you look more concerned for
the environment.

It is their policy to write down the complaint because I am sure they
get many. Just because you are a season pass holder does give you
privledge over the other paying customers to bypass policy/procedure.
She sounds like a good guest relations employee and knows which
customers will act out if they do not get what they want. So she
stopped you before you could do this.

If this amusement park is anything like Cedar Point they do get back
to you ASAP if you leave a cell phone number on the form. We recieved
a 1 day pass because we had an issue with one of the ride attendants.
It was nothing major just the attitude towards the customers. And the
guest relations employee was very nice when we went to pick it
up...told us to please let them know if it occurs again.


Reply


Plant a flower by ~Fiナ-la-ネea~ Wed June 11, 2008 @ 6:06 PM


flowers by SuzieCat Thu June 19, 2008 @ 7:08 PM


I don't mind by ~Fiナ-la-ネea~ Fri June 20, 2008 @ 11:05 AM


by ♪♪Venice♪♪ Posted Tue June 10, 2008 @ 5:37 PM

Why do you have to throw the old cup into a landfill? It's not
obsolete. Use it at home.

Reply


I use mine to rinse off my tub and shower walls! by RedheadwGlasses Wed June 11, 2008 @ 9:04 AM


So many things these huge cups can be used for... by dulynoted Wed June 11, 2008 @ 1:37 PM


I use them.. by Harleycat (aka Usual Suspect #2) Wed June 11, 2008 @ 3:23 PM


good idea! by SuzieCat Thu June 19, 2008 @ 7:09 PM

by Tom S. Posted Tue June 10, 2008 @ 2:11 PM

Gimme a break.

NOTHING in your complaint indicates you were concerned with anything
else but wanting a cheap(er) soda. At least be honest about your true
motivation when you write a complaint.

All you managed to do by adding that last line was to reveal that you
already knew the park has the ability and right to do what it did, so
you attempted to provide some contrived "noble" justification for what
you want. You actually made yourself look silly, and discounted all
credibility you might have had to make the park take your letter
seriously.

As has been so well stated before me, the park makes no promise of the
refills beyond the one season. Consider yourself lucky to have been
allowed the extra refills in the past and to have been given the free
cups this season. The park is not going to stop trying to make a
profit, so do not expect any change in this policy - and stop using
embarrassingly disingenuous reasons for wanting the policy changed.

Reply

by All About the Branding Posted Tue June 10, 2008 @ 12:58 PM

While I don't often get to theme and amusement parks, I have an
interest in them (I even read trade magazines).

I don't specifically know Six Flags' policy, however I am familiar
with these souvenir cups.

Many parks have sold these cups as offering unlimited refills (at a
discounted price, such as the $1 that Manny mentions)... without
specifying an end date. The theory, I suppose, is that most people
will buy these cups and not return to the park in future years, forget
their cups when they come, or have them break. Besides, the $1 for a
refill is still profit.

In the last couple of years, parks have been changing this policy.
Now, it's more common to see (as Manny described) unlimited refills
(perhaps even free or at the same reduced price) for the day or for
the season only.

I recall seeing signs at King's Dominion, in Virginia, when I was
there last year (or was it the year before) that notified customers of
this policy. The cups had stickers on them that specified the year.
(Presumably, you were responsible for not getting the sticker wet... a
difficult task, I'm sure, when you have ice and a hot August day)

So, Manny's expectation of being able to use the cup forever isn't
wrong because, at one time, this was the policy at many parks (and I'm
assuming that Great Adventure was one of them).

As a kid, I went to Great Adventure in New Jersey every year and I do
recall us bringing back our cups each year. Since I was a kid, I'll
admit, I have no idea how much the refills were. Considering how
cheap my parents were, I gotta believe that the refills were at a low
price. But, yeah, I remember how our climbing up the top of the
cabinet to get out of Great Adventure cups was a ritual to remind us
that, yay, we're going!

Reply


nice by natalie t. Wed June 11, 2008 @ 9:49 AM


Northern Virginia (n/t) by All About the Branding Wed June 11, 2008 @ 11:17 AM


Wow by ~Fiナ-la-ネea~ Wed June 11, 2008 @ 10:07 AM


Hey by natalie t. Wed June 11, 2008 @ 10:18 AM


I don't by ~Fiナ-la-ネea~ Wed June 11, 2008 @ 5:41 PM


by valkyrie Posted Tue June 10, 2008 @ 8:34 AM

Another poster said that the complaint form is probably their policy,
and I second that. Generally frontlines customer service reps, no
matter where they are, don't have the authority to deal with a lot of
the problems people come forward with. Therefore, it's kind of a
waste of your time and theirs to explain your complaint in detail and
then have the rep unable to help you. The complaint form is good
because there's no way your information can be mistranslated between
you, the rep, and whoever will ultimately handle your problem.

It was nice of them to give you a cup this year...however, since when
were souvenier cups important enough to rate even a mention during an
amusement park vacation?

Reply

by Donno Posted Mon June 9, 2008 @ 11:47 PM

If they changed an existing policy, it would have been nice to let the
customer base know by posting an annoncement.

As far as giving you a complaint form, eh, that sounds like it may
simply be their policy. On the other hand, when you insisted on
telling it to the CSR I think whe handled it very well.

On the environment, I think 6 Flags cares more about making money than
being green.

Reply

by The PlanetFeedback Team Posted Mon June 9, 2008 @ 11:05 PM

This is great feedback and is exactly what this company needs to
hear.

Thanks for using PlanetFeedback!

Greg

Reply


by Casmly Posted Mon June 9, 2008 @ 9:46 PM

I think the fact that the park did not advertise this makes it pretty
crummy. I agree with others that the park is at liberty to change
their policies, but there is no reason to hide this fact until you are
stuck purchasing a new cup. I think the only thing I would have done
differently was sent a suggestion letter rather than a complaint
letter. That's just me though. At least you know now how to plan for
future trips to the park.

Reply

by ~Fiナ-la-ネea~ Posted Mon June 9, 2008 @ 7:22 PM

They are definitely trying to profit on the souvenier cups. That is
what it is all about. I'm glad she did give you the coupon for this
years though.

I had wondered about other park policies about bringing in previous
years cups or other useful things, such as my son's mister from
Disney. We may be revisting and my son wants to bring it. I suppose
we will find out, but those souveniers really are expensive to
replace.

When we went to guest relations in several parks, the staff were not
permitted to ask questions about some matters we brought to their
attention. I'm not sure if that is why she hadn't asked you to
elaborate on your complaint, or if she was just not thinking because
she did apologize.

I don't think they are completely obsolete though, you can use them at
home or on the road for other trips.

Reply

Profit by MannyL Mon June 9, 2008 @ 8:31 PM


You bring up good points by ~Fiナ-la-ネea~ Tue June 10, 2008 @ 8:10 AM

RE: Disney mister by Brian D. Mon June 9, 2008 @ 11:16 PM


Thanks by ~Fiナ-la-ネea~ Tue June 10, 2008 @ 8:12 AM

by RedheadwGlasses Posted Mon June 9, 2008 @ 5:41 PM

I can see the park starting each new season/year with a different cup.
I also would expect them to advertise this somehow at the gates.

Reply

New cups by MannyL Mon June 9, 2008 @ 8:34 PM

Fixed Budget by Richard S. Tue June 10, 2008 @ 10:13 AM


Not really related to the complaint, but by ♪♪Venice♪♪ Tue June 10, 2008 @ 5:35 PM


Fixed budget. by Just Brenda Tue June 10, 2008 @ 6:52 PM


I was going to mention that about fixed income, but by ♪♪Venice♪♪ Tue June 10, 2008 @ 7:35 PM


For the record... by ams1001 Tue June 10, 2008 @ 8:28 PM


I misspoke by ♪♪Venice♪♪ Wed June 11, 2008 @ 2:47 PM


I agree by RedheadwGlasses Wed June 11, 2008 @ 12:52 PM

by Steve-OH Posted Mon June 9, 2008 @ 3:05 PM

over outlays in a given period of time".

Parks make profits off concessions, and, as Harley says, free sodas
for life do not equal profits.
At least you and your friend have free sodas for this season.

Reply

What free soda by MannyL Mon June 9, 2008 @ 4:09 PM

Refills by Richard S. Mon June 9, 2008 @ 4:38 PM

Yes left a line out by MannyL Mon June 9, 2008 @ 8:51 PM


You left the $1.00 part out of your post.. by Harleycat (aka Usual Suspect #2) Mon June 9, 2008 @ 4:51 PM

They love ripping off the guests! by mrsdkm Mon June 9, 2008 @ 5:29 PM

by Harleycat (aka Usual Suspect #2) Posted Mon June 9, 2008 @ 2:47 PM

I think it's perfectly reasonable not to offer free refills on old
cups. If that's the case you could buy one cup and get free soda for
life. Doesn't make any sense.

Reply

See response to Steve-OH by MannyL Mon June 9, 2008 @ 4:10 PM

Refill cups at parks by Jean M. Wed July 24, 2013 @ 11:40 PM




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