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Six Flags: Anything BUT a Thrilling Day

Posted Sun July 22, 2007 12:00 pm, by John L. written to Six Flags New England

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I am a current season pass holder, and a longtime guest of Six Flags themeparks. This year, service at Six Flags New England has made a drastic decrease. We have been to the park about six times this season and there has not been one visit that has been incident free. Our most recent visit on 07/21/2007 has to be the worst visit yet.

We arrived at the park about 10:45 AM. The front gates were just a madhouse, there were people everywhere, crowding shoving, people cutting in lines to get through the turnstyles. It was just a mess. What was really upsetting was there were absolutely NO Six Flags employees there trying to correct the situation, and keep the large crowds in control... not ONE!

After waiting almost 60 minutes just to ENTER the park, we decided to wait in the Flash Pass line to purchase one since the park seemed extremely crowded that day. Once again we stood in that line for OVER 60 minutes, with the last 35-45 minutes not moving one inch. Finally another guest of the park comes over, obviously very upset, saying "they are out of Flash Passes... Why they don't tell anyone I don't know"

At that point we look to the guy sitting behind the window at the season pass upgrade window, and several other people in line yell out to him "is it true" he finally nods "yes".

We got out of line, and walked over to the Flash Pass exit door where we and other guests ask to speak with a manager. Everyone was obviously upset over waisting so much time, and not being able to get the flass pass, AND not being informed by a park employee that there were no more. Once the manager came out, I could not read her name but she had red har, she was extremely rude, and basically just said "we are out, there is nothing I can do" and walked back inside and shut the door.

At that point we had been waiting in lines so long we were a little hungry, we visited one of the food windows in the "Rockville" area of the park, once again a line of approvimately 15 people, and only ONE person behind the window!! When we finally got to the window, she was MISERABLE. In fact ride after ride, window after window, we encountered nothing but miserable employees who seem to hate thier jobs.

We then walked to the center of the park to the cart where they sell the lemonade and italian ices, once again waited well over 20 minutes to be greeted by yet another miserable employee and be told "we don't have any lemons"

I am horrified that this park would be in such disarray... especially on a Saturday in JULY!!

noontime, no crowd control whatsoever, no flash passes, miserable employees, out of food, rides closed but no one telling them the ride is closed until AFTER they waited in line for long periods of time (Houdini ride).

I really do not think there is anything that the park could do other than improve these situations. Although I have a season pass, there are others that pay $50 a person just to go to this park, and I know every time we have gone, we have spent well over $200 in the park alone. When spending that type of money, park management should work on making it an enjoyable situation. My last 5 visits to this six flags has been anything but!! I would appreciate a call back from management to disscuss these issues. I can be reached at xxx-xxx-xxxx


Reply



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by vzjackl1 Posted Wed August 15, 2007 @ 7:45 AM

I received an E-mail from a customer relations person, that was
extremely scripted. It basically said I am a valued customer and the
issue will be addressed, however, it did not even apologize. The
representative also offered 3 exit passes, which means My partner and
I could go to the exit lane of ONE ride and get right on, the second
time, one of us would have to wait in line. I was not looking for
anything other than an apology, and I did not even get that. So I
called the park directly and spoke to a supervisor. He explained that
the particular day we were there, there were three groups that had
booked events at the park each over 500 people, and the largest, which
was over 700 people reserved 700 of the flash passes (which was why
they ran out). I explained to him, we were not upset they ran out of
flash passes, we were upset there was no communication from the park
that they had run out... instead they chose to let us waste our time
standing in line for well over 90 minutes in the 80 degree sun when
they KNEW they had no more. I then listed off the other lines we
waited in only to be told the ride was shut down, or they did not have
the food or drink item we wanted to order. He was very nice,
apologized profusely, and offered a free flash pass on our next visit
(which we have yet to use).

We ventured back to the park last Sunday.... WOW, what a difference!!
We got there about 10:15, and first thing we noticed was there was
practically no lines at the turnstyles to get in, AND there were 2
park employees out there helping to guide people. Once in the park,
there seemed to be MORE employees working, lines at concessions were
shorter than we had seen them during ANY of our previous visits. The
one experience we had where we saw they were out of a food item, there
was a big sign posted saying they were out of it at the concession.
Thank you Six Flags for listening and implementing some changes to
help alleviate frustration.

Reply
by Amanda Klesko Posted Thu August 9, 2007 @ 6:19 PM

The reason that employees look so miserable is because of the huge
crowds. On really busy days like that the lines are just constant,
and you can't even stop for a minute to take a drink or go to the
bathroom. Working at an amusement park can be great, but when you
have the kind of days where the lines just NEVER stop, it is rough.

I don't know why anyone would go to an amusement park on a Saturday in
the middle of summer. Avoid that at all costs!

Reply

by stonewolf Posted Tue July 24, 2007 @ 5:24 PM

i agonize with you over a rough day that caused this PFB post, yet i
have to wonder about a couple of things.

#1... 6 times this season and this was the worst yet?
if it was bad the first 5 times? why go back for a 6th try? i
understand you have those season tickets , but personally i would have
been complaining to 6 flags after the 3rd time and getting a refund(or
partial refund) for those season tickets and making sure they knew
EXACTLY why i wanted the refund.

#2 ..... ok so you hung in there and made 6 tries. congrats on being
that much of a glutton for punishment. but if you had to stand in a
"madhouse crowd" for an hour even to get in the gates.. shouldn't that
have told you to turn around and go home right there? if it was that
bad just to get in... i could guess right there it would be a zoo
inside also.

Reply

Too far away to turn around by JuliePie Tue July 24, 2007 @ 11:59 PM

Well.... by vzjackl1 Thu July 26, 2007 @ 5:26 PM


by Mommage Posted Tue July 24, 2007 @ 4:13 PM

Come by and take a look!

http://planetfeedback.typepad.com/mommage/

Reply

by KenPC Posted Tue July 24, 2007 @ 3:03 PM

Thank you for posting this. It had been in my mind for a while to
take the family on a jaunt to that park. After reading this, I
changed my mind and will head for Canobie Lake instead.
Maybe if enough people read reviews like this, they can get their act
together.

Reply

by Bobosgirl Posted Tue July 24, 2007 @ 1:53 AM

Yeah, since they bought out the 2 amusement parks closest to my Moms
house in CA, ( Marriott's and Marine World) we rarely go when we visit
my Mom. It costs a ton, the employees aren't overly friendly and they
have altered or obliterated some of the shows so we just didn't have a
great time last time. I wonder if you'll actually get that phone
call??? You can't be the first to complain.

Reply


by GryphonsKeeper Posted Mon July 23, 2007 @ 5:17 PM

I had so many visits that mirror your exact claims.

Have you considered being a season pass holder at Canobie Lake Park in
Salem, NH?

Smaller park yes, but MUCH MUCH MUCH better experience. You can
actually get on a ride in less than 10 minutes (even the longest lines
are under 20 minutes) and the park is full places to eat that never
have a line more than 2-3 minutes tops, even on a Saturday.


Reply

HMMM..... by vzjackl1 Mon July 23, 2007 @ 5:34 PM

Never been!?!? by JuliePie Mon July 23, 2007 @ 9:44 PM


Rockie Point?? by GryphonsKeeper Mon July 23, 2007 @ 10:40 PM

You must be from New England, too? by JuliePie Tue July 24, 2007 @ 8:10 AM


Yep. by GryphonsKeeper Tue July 24, 2007 @ 10:13 AM
by JuliePie Posted Mon July 23, 2007 @ 11:33 AM

"I am horrified that this park would be in such disarray... especially
on a Saturday in JULY!! "

As a frequent visitor, you should know this is the WORST time to
visit! We usually take a day off during the week and go, and it's
still pretty crowded, but not unbearable. 9 years ago we went on a
Saturday in the middle of the summer, and we vowed never again. I
waited in line 45 minutes just to get a soda, and we were there all
day and only got to ride 3 rides.

I would recommend you make your visits weekday visits, and you'll have
a much more enjoyable time.

Reply

I agree BUT.... by vzjackl1 Mon July 23, 2007 @ 4:28 PM

I do understand your frustration by JuliePie Mon July 23, 2007 @ 9:46 PM

by Casmly Posted Sun July 22, 2007 @ 8:53 PM

I'm glad that you are not only speaking up, but also requesting a
phone call from management. This situation sounds outrageous. Long
lines at a theme park in July are unavoidable, however there are
things that can be done in order to move things along more smoothly.
It certainly doesn't sound like this park has things figured out.
Even in Disney World, concessions are placed strategically, so there
are never long lines at any one stand. I hope you truly consider
spending your money elsewhere next year if things don't get better.
Who wants to frequent a place where the employees are miserable? If
the employees are miserable, that opens the gate for short fuses.

Reply


by Derek Fitzpatrick Posted Sun July 22, 2007 @ 6:16 PM

I feel sorry for the employees. Imagine how much in one day they get
screamed at for something that is totally beyond their control.
(staffing levels).

I hope the management takes this as a sign to re-arrangle their plans.

Reply

by RedheadWGlasses Posted Sun July 22, 2007 @ 11:27 AM

If you get the sense that the employees hate their jobs, and that
there is no communication happening between management/employees and
waiting customers, that's probably just a sign that there is very poor
management of this park.

While one certainly can expect crowds at the gates, what you describe
sure sounds rather extreme and I agree that there should have been
employees directing the human traffic and making things more orderly.

It sounds like Six Flags could use an overhaul in management. I hope
your letter sends a message to the powers-that-be that things need to
be looked into. Good luck!

Reply




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