Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Blue spots on KDF-55WF655

Posted Sun August 1, 2010 7:28 pm, by Ruth R. written to Sony Electronics, Inc.

Write a Letter to this Company

In January of 2005, we purchased a 55 inch Sony WEGA - model number KDF-55WF655. This purchase was a gift from my husband to himself after completing a second tour of duty in Fallujah, Iraq.

Thus far, we've been pleased with the tv. Towards the end of 2009, a blue spot started appearing at the top of the television. It has now spread from the top of the television down the side. We've reached the point where it is now not possible to ignore the spot and it is affecting the quality of our viewing experience.

After doing some research, I've discovered that many models of the 2004 Sony rear projection LCD tvs suffer from this problem due to an issue with the optical block. I've also discovered that there was an option to have the tv repaired at Sony's cost, but it expired in 2008. As owners of this television, we were never notified of this issue with the optical block before 2008 nor did it develop with our television before the deadline.

At this point, we'd like to continue to enjoy our WEGA, but we need assistance from Sony in repairing the television. As the issue is apparently due to a defect in the television, we'd like to receive the same offer that other customers were given prior to December of 2008.

I'd like Sony to have the television repaired by a licensed Sony repair person at their expense or I'd like to be provided with an alternate offer to repair or replace the television.


Log In/Create an account | 21 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Kyle G. Posted Mon May 28, 2012 @ 12:22 PM

To those people who said "Do you Research Before buying" or those that
chuckle at people who did research AFTER purchase. Please don't be an
idiot or talk out the whole at the back of your pelvis.

If you bought this TV at the time it first came out, this issue was
not known. Now some 7+ years later the problem is now surfacing, 4
years after the time when Sony was willing to fix it. I did a TON of
research on this TV BEFORE I bought it and there NO mention ANYWHERE
about the blue crap that shows up on the screen while I was shopping.

I've had the 42WE655 for more than 7 years and never once did I hear
anything from Sony. Its only been the last 2-3 months that my TV has
finally started having the blue screen issue.

I would be nice to know if just replacing the Lamp Housing for $100
will fix this (there are also 3rd party lamp housings for as little as
$40). Unfortunately because I was recently diagnosed with cancer and
am not working so I can get my treatment, I can't afford a new TV.
Even a cheep $500 one.

by DogZillA Posted Fri September 17, 2010 @ 6:01 PM

Don't listen to these meatheads who think YOU were the dumb one. They
are just )(%)*( *#$*= )$%^_) ppl.
I just got an offer for replacement of the same set. Mine was severely
melted around the bulb housing. I will opt for the FREE refurbished
55" because i won't be sending more money to Sony (unless guarantees
are in place). My only problem is that i will be wanting an extended
warranty, and they offer ONLY the 90 day.

by RSR1978 Posted Tue August 17, 2010 @ 2:15 PM

Sony sent out an authorized tech to look at the tb last week and they
came back to us with the following offers on Monday:

KDL52NX800 $975 + tax
KDL55EX500 $625 + tax
KDL46EX700 $350 + tax
KDL40EX500 $75 + tax
Refurbished KDL55EX500 at No Charge w/ 90 day warranty

We opted for the refurbished tv at no charge. We expect to have it
within two weeks.


by t n. Posted Fri August 6, 2010 @ 12:59 AM

It's been five years. The warranty is void and you need to purchase a
new TV. This time research before you buy something.


A good swift kick to the head by Donno Fri August 6, 2010 @ 9:30 AM

by RowdyRetailer Posted Tue August 3, 2010 @ 12:14 AM

Maybe someone sprayed it windex, you said it was a blue spot, maybe it
ran down the screen eating away at it?

Who knows?

Good Day


"Who knows?" huh? by Donno Tue August 3, 2010 @ 3:38 PM

Perhaps by Brendalala Tue August 3, 2010 @ 11:08 PM

or maybe its the blue man group by jeishere Wed August 4, 2010 @ 11:53 AM

Smurf!!! LOL! nm by RowdyRetailer Wed August 4, 2010 @ 10:41 PM

by NathanG Posted Mon August 2, 2010 @ 12:53 PM

It always makes me chuckle when people do their research AFTER they
make the purchase.

All these people posted about their 5 year old appliance having KNOWN
issues. I guess it wasnt that known because you bought it.

Also if you bought it new and filled out the warranty card with your
info they would have contacted you about recalls and free repair
options. I only know this because Sony contacts me every so often
about my stereo.

Its been 2 years since it expired I dont think you will get too much.
You never know though, Sony might go above and beyond.


KDF-55WF655 by RSR1978 Mon August 2, 2010 @ 1:01 PM

Research by NathanG Mon August 2, 2010 @ 1:58 PM

No by Donno Mon August 2, 2010 @ 2:10 PM

Research by RSR1978 Mon August 2, 2010 @ 5:54 PM

by RSR1978 Posted Mon August 2, 2010 @ 12:13 PM

After more research, I've discovered there was a potential second
problem with the TV - melting and warping of the casing surrounding
the lamp. Sure enough, once we opened the tv to check it out, our tv
is showing these problems as well.

I've been in contact with Sony today to get a technician out to
evaluate the problem. From there, Sony will provide us with our

My main complaint about the extended warranty that was issued for the
TVs is that Sony made no attempt to notify anyone who had registered
as buying the product.


Wow by Donno Mon August 2, 2010 @ 2:12 PM

Evaluation by RSR1978 Mon August 2, 2010 @ 5:56 PM

by Donno Posted Sun August 1, 2010 @ 10:09 PM

This is a good letter, but I think you are out of luck.

There are excellent resources that document this problem and the
warranty extension programs, and what happens once the extension has

What I found indicates that after the extension expires, you may be
able to get Sony to discount the repair, and give you a credit of
$500-600 off a repair that may cost as much as $1200. Also, the
replacement part may fail just like the original.

I also saw where you can have yours refurbished for $250-375, but it
seems it may also be subject to repeat failure.

You may be able to convince Sony to give you a discount off a tv, but
it doesn't sound like it is substantial enough to be worthwhile.

I don't believe they will repair or replace the tv. They have been
through many lawsuits, and giving away things they don't have to seems
highly unlikely.


by Eclipse Posted Sun August 1, 2010 @ 9:41 PM

This is a fair request, and I am interested in hearing their response.
Unfortunately, it sounds like there was a deadline, and their response
is likely to be that you missed out on the offer. It would be nice of
them to offer an extension for you and fix the issue, but
unfortunately you might be out of luck.


by Bill R. Posted Sun August 1, 2010 @ 8:06 PM

Ruth R.,

Excellent letter.

I am sure we all would like you to come back and update how this turns

Thank your husband for his service, please.



Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada