Gate agents went the extra mile

Posted Fri October 19, 2007 12:00 pm, by d K. written to Southwest Airlines

Write a Letter to this Company

I was scheduled to fly from Pittsburgh to Indianapolis via Chicago today. I was supposed to have an approximately 1 hour layover in Chicago. The flight from Pittsburgh was delayed by about 1 hr.

Prior to boarding the gate agent in Pittsburgh called the Indianapolis passengers to the podium. She explained that the connection was going to very tight. She made a notation on our boarding passes so we could pre-board and select a seat close to the front.

This allowed me (and others) to make my connection (barely). Thank you Southwest for going the extra mile and helping customers who otherwise would have probably missed their connection.

Log In/Create an account | 2 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Gate agents went the extra mile by calm Posted Sat October 20, 2007 @ 8:41 AM That's really good service; a lot better than I have come to expect from airlines these days. Congratulations on your luck and, as Gino already said, thanks for noticing something that went right during your travel and writing a good letter about it. Reply Re: Gate agents went the extra mile by Gino Posted Sat October 20, 2007 @ 12:19 AM Thanks for a great letter! It's refreshing to hear when airlines especially get things right, they seem to get a lot of bad press and this just shows that some are doing things right. Reply