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 Abhorrent Billing Practices and Poor Customer Service from Sprint
Posted Wed October 28, 2009 12:00 pm, by Roxanne T. written to Sprint Wireless
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I have been a customer with Sprint for some years. I have always paid on time and have kept them because of the some the of deals that they offer me.
This year has been a nightmare dealing with the billing department. At the beginning of the year they did not send me a bill for one month. And then the second month they stated I was late paying the bill. I let them know that I did not receive a bill for two months. So they took the late fee off and I paid the bill.
Well this happened again four months later. They said that I was late paying and that my phone would be cut off. I stated that this problem had occurred before and that I need a bill to pay. They took the late fee off and I paid the bill.
I had complained the Better Business Bureau and Sprint assured me that I would begin receiving monthly bills. Guess what it happened two months later. I again went to the Better Business Bureau and Sprint again assured me that I would be receiving bills. I paid again minus the late fees.
Then in October I received a collection notice stating my phone service would be terminated because I had not been paying bills! And I had informed Sprint that I needed a monthly bill because my plan had changed and I did not know what the bill would be each month.
Well I received this collection notice in the mail but they could not send me bills monthly! I stated this to them and the contact person in the Headquarters office offered no apologies. She stated it was my fault.
I have been dealing with this problem for 9 months and it still has not been resolved and they are stating that I my bill will be sent to collections, when they never sent me any bills. I have repeatedly asked throughout the months for bills but Sprint does not send them.
They say I am a valued customer but to me that is a lie with the way they are treating me.
They need to apologize for sending me to collections when it was their fault. And for Sprint to argue over a few dollars compared to the millions that they make is not professional. This tells me they are not interested in pleasing the customer at all.
I want my account canceled with no early termination fee because if this is the way a "valued customer" is treated, I am going to Verizon.
Also they need to do something about reducing my bill. They state they want me to pay in one lump sum and they still have not sent me an itemized bill. For this I should not have to pay.
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by Richard S. Posted Fri October 30, 2009 @ 2:45 PM
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Is your account set up for online bills only? There are a lot of
companies trying to get people to have online bills only. If you opt
in, you will not get a paper bill sent in the mail. There might have
been something changed on your account where this online bill
selection was made and you were opt-ed out of the paper bill. That is
the only explanation I have.
Regardless of whether or not you get a paper bill in the mail, it is
still your responsibility to pay the charges. If your statement comes
around the 1st of the month and is due on the 20th. If you don't get a
bill by the 10th of the month, you should know something is wrong.
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by E C. Posted Thu October 29, 2009 @ 1:41 PM
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You do realize that they allow online access to view and pay your
bill, right? I've been doing that since Day 1 and never ever had a
problem, except when the system has been down for maintenance. When
that happens,I go into a Sprint Store and pay my bill via the kiosk.
I think that while they dropped the ball on you with the bills, you
did have options you could have explored and taken advantage of in the
meantime.
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by Cromax-gal Posted Wed October 28, 2009 @ 7:23 PM
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Hello, I have had anything but wonderful customer service. That's not
to negate that your experience didn't happen. But you can get online
and check out your bill status if you didn't get a bill. And set it
up to do paperless billing. They can send the bill to your mobile or
email address.
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by Bill R. Posted Wed October 28, 2009 @ 11:04 AM
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Roxanne T.,
I too use Sprint.
Sign on to your account at Sprint.com and set your account up to
receive itemized billing each month.
Several years ago mine defaulted to non-itemized monthly billing and I
fixed it by going to my online account.
Plus at will you can use your phone to see how many hours of your plan
you have used and ptretty estimate what your bill will be.
BillR.
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online bill
by Retail Veteran Thu October 29, 2009 @ 9:17 PM
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When you didnt receive a bill the first month, this should have
alerted you that something was wrong.
I know when I receive my electricity bill, water bill, etc, and when
they are due.
It is on a calendar in my office. I am on auto draft through my
checking, I know when the amount will come out, and I watch to make
sure it is. I am a nerd like that.
Not receiving a bill is not really their fault, you bear the burden of
responsibility.
Good Day
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