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All I want to do is PAY MY BILL, Sprint!

Posted Tue November 16, 2010 12:00 pm, by stephanie c. written to Sprint Wireless

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my husband and i recently ran into some financial hardship and unfortunately we were unable to pay our sprint wireless bill for about 2 months. As i sit here now i am ready willing and able to make this payment of $350.00 roughly with a credit card, as it is the only method of payment I am currently able to use. i called sprint trying to take care of this past due payment and since my account has been "restricted"...whatever that means? they are actually REFUSING to take a payment over the phone by credit card, stating that i can pay using cash only even though i have explained my situation numerous times...I have NEVER in my life had a company prefer to lose a customer as opposed to taking some stupid restriction of an account to give me the ability to make the FULL PAYMENT!!!!!

i would be satisfied if they would take this restriction off of my account as well as get rid of this policy as it definitely takes people from a bad situation to a worse one when all they want to do is pay their bill as cover a portion of my next bill for all of the aggravation i have had to deal with being on the phone with customer care for over 2 hours now.


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by t g. Posted Fri January 18, 2013 @ 5:41 PM

I have to say.....Sprint has been EXCELLENT on their customer service,
my work has been slow....Like very slow to poverty level. I have been
calling in monthly to make my payment, the c.s. gals are ultra sweet
and have help me out ....big time!!!! Thank you Sprint!!!!

by WSiaB Posted Fri December 17, 2010 @ 2:57 PM

I too have had problems with Sprint Customer Service. Spent hours on
the phone trying to get a crappy phone replaced. Finally gave up and
just closed the account & paid the early termination fee. Your only
option is to go into a Sprint owned store (not one that just has their
name) to pay your bill in person.

by Dan K. Posted Fri December 10, 2010 @ 10:52 AM

Try creating a Sprint.com account and using your CC to pay online.


by SuzieCat Posted Sun November 21, 2010 @ 2:15 PM

Did you have one or more credit cad payments declined due to lack of
available credit on the card? Usually, this is the reason for the
restrictions you mention.


That's what I think.. by Harleycat Sun November 21, 2010 @ 8:00 PM

TONS of work by SuzieCat Tue November 23, 2010 @ 7:11 PM

by PepperElf Posted Wed November 17, 2010 @ 10:46 PM

see if they'll take money orders. you may be able to purchase one
(for a small fee - usually under $5) and use that to pay your bill.

or use the card to obtain cash and then pay the bill.


Re: Money orders by Solumina Wed November 24, 2010 @ 7:35 PM

not at walmart (at least in VA beach) - one of the ATMs also issued money orders by PepperElf Mon November 29, 2010 @ 10:58 PM

Plus if you can obtain cash from a card or bank account then you can also purchase the MO by PepperElf Mon November 29, 2010 @ 11:00 PM

by RowdyRetailer Posted Wed November 17, 2010 @ 8:57 AM

Credit cards are a rubber crutch, people lean on them to help them in
financial times, but they are rubber and you will fall.

If you play with the snakes, you will eventually get bit.

The best advice is to cancel the cell phones, amazingly people made it
without them, somehow, amazing, but true.

good day


Whatever by LadyMac Wed November 17, 2010 @ 5:25 PM

And some of us by Lisa H. Wed November 17, 2010 @ 5:26 PM

And cars by LadyMac Wed November 17, 2010 @ 5:37 PM

re by RowdyRetailer Wed November 17, 2010 @ 9:16 PM

HE'S AMISH?????? by MA Cunningham Thu November 18, 2010 @ 9:08 AM

Dear MA by RowdyRetailer Thu November 18, 2010 @ 9:15 AM

I should have known! by MA Cunningham Thu November 18, 2010 @ 9:38 AM

Have to agree with you by ST Thu November 18, 2010 @ 12:09 PM

hmm by jeishere Thu November 18, 2010 @ 3:57 PM

My only problem with my laptop by LadyMac Sun November 21, 2010 @ 4:34 PM

So... by petgiraffe Tue November 30, 2010 @ 2:00 PM
by Adam W. Posted Wed November 17, 2010 @ 2:55 AM

I don't get it. Money is money. Sprint should be glad to get it
however they can. No wonder they are losing customers.


The problem is. . . by MA Cunningham Wed November 17, 2010 @ 8:44 AM

Good theory by RedheadwGlasses Wed November 17, 2010 @ 9:03 AM

In my company.. by Harleycat Wed November 17, 2010 @ 9:20 AM

by Eclipse Posted Tue November 16, 2010 @ 10:42 PM

If they want you to pay with cash, then go to the store and pay with
cash. Then you can pay your bill in the future online.

I have no issues paying my bill with Sprint, and think it is great how
they can debit my bank account immediately by processing my card as
"debit" and not mastercard. Then again, I pay on time every month.


cash?? by j g. Fri November 18, 2011 @ 7:05 PM

by fairywithfangs Posted Tue November 16, 2010 @ 9:43 PM

Our electric company will do this but only if your bill is overdue AND
you have bounced a check trying to pay the overdue amount. Same with
our local water company. I havent experienced it firsthand but it is
a written policy. I don't know your situation but if you have had a
recent returned check with Sprint this might be what is happening and
why they won't take the credit card payment.

by MissNaomi Posted Tue November 16, 2010 @ 5:26 PM

Is it possible to get cash advance, or better yet, one of those
balance transfer checks from your credit card company? Most credit
card companies don't restrict the use of those checks to balance
transfers. You can deposit them into your account and use the money
however you like. Take just the amount of the bills you need to pay
urgently; you don't want to ring up a big debt. While there is often a
processing fee associated with these checks, the interest is usually
very low, sometimes 0% until a certain date.

Good luck, I hope things turn around for you.


Have you opened your mail lately? by olie Tue November 16, 2010 @ 10:51 PM

Not the case at all... by jeishere Wed November 17, 2010 @ 9:28 AM

Not true. by KJCat Wed November 17, 2010 @ 10:45 AM

I get them regularly too. (n/t) by ST Wed November 17, 2010 @ 11:36 AM

I stand corrected. by olie Wed November 17, 2010 @ 9:59 PM
by Lisa H. Posted Tue November 16, 2010 @ 2:59 PM

I've got mixed feelings on this. On the one hand, it seems like they
should be able to verify the card real-time and do the payment.

Overall thought, I can see this. You were two months late paying your
bill, so they have policies to protect themselves. Maybe they can't
verify the card at the time? Or are concerned about other issues?

Sometimes companies do decide that losing a given customer is better
for them, usually for the bottom line.


What I'm Thinking.. by Harleycat Tue November 16, 2010 @ 6:52 PM

Yep by Lisa H. Wed November 17, 2010 @ 9:41 AM

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