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 Sprint is Intent on Destroying My Perfect Credit
Posted Tue April 15, 2008 12:00 pm, by James P. written to Sprint Wireless
Write a Letter to this Company | Rate this Company
I moved to China to teach Business English in January. Per my agreement with Sprint I did not have to pay the early cancellation fee if I could prove I was overseas.
I have done so repeatedly by phone and emails with customer service. They repeatedly say it was waived but then I get billed again. Then they threatened to to turn me over to a collections company so I had to get that fixed right away. I also filed a complaint with the BBB and after A MONTH AND A HALF they responded that the fee had indeed been waived.
Last week I checked a back-up credit card and now Sprint has decided to plop the 200 fee on my card. I disputed the fee with Capital One but now have my first late payment fee ever on anything as I did not see it until the last minute and I do not otherwise use this card. The company seems intent on destroying my perfect credit.
I have contacted Sprint again and someone wrote back that the fee has been waived. If I pull up the credit card online this does not seem to be the case. I reopened the BBB complaint but do not have alot of faith in this process.
This problem is taxing and difficult enough to solve if I lived in America. Do you know how difficult it is trying to deal with this living in a Third World country all away across the planet?
I waited a long time for this experience but am contemplating having to move back to the US because of Sprint.
Besides myself, my parents have had to get involved which is unfair to them.
I want the $200.00 charge removed from my Capital One card ASAP. It is obvious that somewhere in Sprints convoluted system something keeps re-triggering the charge. Someone needs to accept responsibility for this issue at Sprint's end and root out the computer glitch at the root.
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by CustomerAssist Posted Fri April 18, 2008 @ 12:54 PM
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James P,
I ran across your issue on the Planetfeedback blog site. If you will
please provide me your Sprint PCS phone number, and full name on the
account I would like to turn this into our billing department to get
this taken care of for you.
Please contact me at the following email address
CustomerAssist@sprint.com
Thank you
John L.
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by Laur Posted Thu April 17, 2008 @ 10:03 PM
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OKay, you need to be much more aggressive. Contact the Attorney
General in your state and file a complaint against both companies. DO
you have the original agreement in writing where they'd waive the
cancellation fee if you moved? Send a copy along with a letter of
complaint via certified return receipt mail to Sprint (don't bother
with phone calls) and google their corporate addresses.
Fax # for Capital One Fax: 804-284-3310 (keep a copy of the
transmission sheet as proof)
Check your credit reports--they may be destroying your credit and
violating the Fair Credit Reporting Act and Fair Debt Collection
Practices Act, and the Fair Credit Billing Act.
Did you authorize them to charge anything to your card?
If you have proof, send copies to the credit bureaus to get it
removed.
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by Timothy C. Posted Thu April 17, 2008 @ 10:05 AM
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I hope you get this resolved. Have you notified all the credit
companies; Experian, Equifax, Trans-Union and protested this? Contact
them as well.
By the way is China a "Third World Country"? I did not know that!
Business English huh? Is that different from "Regular" English, or do
you just teach them words that are only used in business? I'd
probably rather take my courses in "Business Management", but then
again that's just me and my opinion.
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by Evil N Posted Wed April 16, 2008 @ 5:25 PM
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I'm sorry, but noone has "Perfect" credit. Get over yourself.
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by mstendardo1 Posted Tue April 15, 2008 @ 3:55 PM
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Tell them that the charge was not authorized. See where that gets
you.
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Read.....
by Just Brenda Tue April 15, 2008 @ 9:40 PM
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by Sam K. Posted Tue April 15, 2008 @ 3:13 PM
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Sprint is notorious for telling you one thing, and doing something
completely different. I have had this problem several times with
Sprint. Their customer service system is difficult to negotiate since
you have to re-state your problem each time, and usually they won't
let you speak directly to a manager about an existing issue.
I would defiantly dispute the charge with Capital One, if you were
charged a late fee, I would insist Sprint handle that as well,
although they probably won't.
Good Luck!
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by Paul H. Posted Tue April 15, 2008 @ 10:36 AM
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Is China really a THIRD WORLD country?
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by All About the Branding Posted Tue April 15, 2008 @ 10:18 AM
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I like Sprint, but this is an example of something that there's no
excuse for them goofing up.
It seems simple: if you have a legit reason to cancel, they should be
able to put that into their system. Short of a software bug, nothing
should retrigger and turn back on charges.
"[I] am contemplating having to move back to the US because of
Sprint."
Really? That seems rather extreme. Hopefully, a simple $200 charge
is not going to force you to have to quit your job and return to the
US.
Hopefully they'll be able to fix this for you and you can keep your
job. It sounds like an excellent job and I'm jealous. :)
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by Richard S. Posted Tue April 15, 2008 @ 9:57 AM
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Have you disputed the charge with Capital One?
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