Sprint is Intent on Destroying My Perfect Credit

James P,

I ran across your issue on the Planetfeedback blog site. If you will
please provide me your Sprint PCS phone number, and full name on the
account I would like to turn this into our billing department to get
this taken care of for you.

Please contact me at the following email address
CustomerAssist@sprint.com

Thank you
John L.

OKay, you need to be much more aggressive. Contact the Attorney
General in your state and file a complaint against both companies. DO
you have the original agreement in writing where they'd waive the
cancellation fee if you moved? Send a copy along with a letter of
complaint via certified return receipt mail to Sprint (don't bother
with phone calls) and google their corporate addresses.
Fax # for Capital One Fax: 804-284-3310 (keep a copy of the
transmission sheet as proof)

Check your credit reports--they may be destroying your credit and
violating the Fair Credit Reporting Act and Fair Debt Collection
Practices Act, and the Fair Credit Billing Act.

Did you authorize them to charge anything to your card?

If you have proof, send copies to the credit bureaus to get it
removed.

I hope you get this resolved. Have you notified all the credit
companies; Experian, Equifax, Trans-Union and protested this? Contact
them as well.

By the way is China a "Third World Country"? I did not know that!
Business English huh? Is that different from "Regular" English, or do
you just teach them words that are only used in business? I'd
probably rather take my courses in "Business Management", but then
again that's just me and my opinion.

I'm sorry, but noone has "Perfect" credit. Get over yourself.

When calls and emails got you nowhere did you ask for a mailing
address (even the address where bills go is fine) and send it via
registered mail?

That may work. This way Sprint HAS no choice but to verify that they
received it.

Tell them that the charge was not authorized. See where that gets
you.

Sprint is notorious for telling you one thing, and doing something
completely different. I have had this problem several times with
Sprint. Their customer service system is difficult to negotiate since
you have to re-state your problem each time, and usually they won't
let you speak directly to a manager about an existing issue.

I would defiantly dispute the charge with Capital One, if you were
charged a late fee, I would insist Sprint handle that as well,
although they probably won't.

Good Luck!

James P.,

Simmer down there and don't chuck that job and experience over 200
bucks.

Simply dispute the charge with the credit card company and about your
Mom and Dad I am sure they are glad to help out.

Here is a site that lists countries int he Thrid Worl;d Sense based on
various criter:

http://www.nationsonline.org/oneworld/third_world.htm

Good luck.
BillR.

Is China really a THIRD WORLD country?

I like Sprint, but this is an example of something that there's no
excuse for them goofing up.

It seems simple: if you have a legit reason to cancel, they should be
able to put that into their system. Short of a software bug, nothing
should retrigger and turn back on charges.

"[I] am contemplating having to move back to the US because of
Sprint."

Really? That seems rather extreme. Hopefully, a simple $200 charge
is not going to force you to have to quit your job and return to the
US.

Hopefully they'll be able to fix this for you and you can keep your
job. It sounds like an excellent job and I'm jealous. :)

Have you disputed the charge with Capital One?

I really feel for you. I've dealt with multiple companies in the past
where I cancel service and month after month I still get billed. It
usually stems from the customer service rep not taking the time to
properly note my account. I call back several times and each time am
told that things will be taken care of. And of course then, the next
month, I receive another bill. Luckily none of this has ever gone so
far as to effect my credit. One thing I would suggest to you is to
request a bill with a 0 balance. That way if they ever try and come
back and collect again, you can show them that your account has
already been zeroed. This has come in handy for me on at least one
occasion. Good luck!