Stop being dishonest, Sprint PCS

We have the sprint family plan, 4 phones 800 min and
our monthly charge should be "around" $90. Two
of the phones belong to our teenage son and daughter, let's just say
$90 sounds good. We plan on actually
hitting that mark this month. We had the Sprint block
the Web , internet and texting features. It is my son, not my
daughter, who runs up the charges. He always pays us but we decided
to help him save some money. After all he can talk all he wants, it's
only $5 for a 100 more mins, which we have never had to do.
So maybe you are using a feature you were led to believe was free and
isn't.

Hi Jordan,

Thanks... heard this title before somewhere.... oh ... nevermind...
I've learned to never ever ever trust what salesmen say. or assure
you. Always get it in writing never believe a word from their
lips...they are there to make money.

Stop Screwing and This sucks don't belong in a professional type
correspondence... at least if you want a chance at being taken
seriously.....

Perhaps a little less screw and suck and a little more pertinent
information might help your cause...like what it says in your
contract...you did sign a contract???

Anyway good luck, I'm sure they'll fix it for ya!!

Lovely title.

Oh my god. I just had a flashback to my ex wife.

Somebody needs to change the title here, I can't handle this much deja
vu.

I don't know why everyone is beating up on you. If the salesperson
assured you your bill would be around $90, then that's what it should
be. They are supposed to know the ins and outs of their plans and
then provide that information to you. Why have a salesperson if you
are supposed to discern their fees and charges on your own? You can
go online and order it.

I have had many issues with Verizon Wireless employees giving me
misinformation and their service has gotten so bad that they no longer
back what their staff says.

I hope they honor their salesperson's sell and fix your bill. It does
no good to you to find out she was wrong after you've committed to a
contract, so what everyone seems to be saying about you not taking
things in to consideration like taxes, fees, minutes of usage, etc.
makes no sense because if she told you the bill would be around the
same, you would have told her your previous plan's specs and phone
usage. You believed what she said. Does that mean it's your fault?
I think not.

Good luck.

First of all, the words "screwing" and "sucks" don't have any place in
a business letter.

Sprint quoted you a certain amount per month which is your base plan
price for a specific number of minutes as well as specific features.
The only reason (other than taxes and surcharges) that your would
exceed this amount is by going over your plan minutes, roaming, using
text messaging and/or custom ring tones. It is up to you, the
consumer, to read your contract and compare what you are being charged
against your monthly bill. You are responsible for the usage and
features on your phone - - not Sprint. I analyze phone bills for a
living and have done so for over 20 years - - if there is a question
on an invoice, calling the carrier and pitching a fit won't get you
anywhere - - you need to have all your facts straight prior to placing
the call (or writing a letter).

Are you possibly going over your minutes, or roaming when you don't
think you are?

I know you probably realize this, but if you go outside your planned
minutes, you pay more.

We have the Spring family plan - we split 800 minutes per month (I
honestly don't see how anyone could spend more than that on a phone
each month, but that's just me) and pay approx. $85/month, which
includes unlimited weekend minutes and free long distance.

I strongly suspect it's not the family plan that sucks; you're
probably accruing an overage and aren't realizing it.

If that's not it, then good luck and I hope this is resolved.

Is there any explanation of why it's more? Does it include charges
for insurance, overages, text messaging or ring tones? If so, remove
all the services you don't need and consider "upping" your minutes if
it's for overages. Also, remember that a big hunk of charges is for
taxes. Mine, on my personal account, are about $20 per month. When
you're given a monthly cost, they never tell you about the taxes.

Do you have something in writing about the $85-$90 range? If not,
good luck in getting them to waive the Early Termination Fees, they
won't do it. My firm has 2000+ cell phones that I handle and I've
never been able to get a EFT waived.

Just a word of advice, if you want them to take you seriously, rewrite
this letter and leave out the word "sucks". Profanity has no place in
a business letter.