This is how you treat a long time loyal customer?
Posted Fri June 15, 2012 1:21 am, by Tiffani K. written to Sprint Wireless
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Already frustrated due to the discrepancies on my billing ie missing payments over 7 days old, additional fees added to my account even though I was told by two different agents that they did not apply in my situation, I called your call center at 12:36AM EST determined to get some clarity. After the inability of the first agent that I spoke with to help me, I was placed on hold for her supervisor. After getting back on the line to ask for the id number so as to locate the memo in question, I was told to continue to hold for the supervisor. This was at 12:55AM. Needless to say I was very shocked when the phone call was terminated abruptly and when I attempted to call back, I was informed by the automated service that customer service was now closed.
I would like to be contacted BY Sprint Supervisor about my issue. I would like them to have all the pertinent information about my issue to resolve it one call, since their rep hung up on me rather than tell me that a supervisor would call me back once they were able to look into my situation.