Final Bill requirement not met but threat to go to collections.

Posted Tue August 28, 2012 8:26 am, by Stephanie B. written to Sprint Wireless

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After being a Sprint customer since 1999 (OK was one of the test markets and I was one of the first customers), I ported out to Verizon due to poor service and consistent dropped calls. I called Sprint last week to find out about my final bill as I have yet to receive one. I could NOT get into my account as my PIN did not work, however, it worked fine when I ported out and all other times I have called. After 15 minutes, I finally got to a supervisor (I asked 10 minutes prior to that) to get a final bill sent to me. Either by email or by mail. I refuse to pay a bill I have not seen yet. As a customer, I feel I have that right. I was ensured that I would receive a bill as a request was put in to update my address (I had that done, or so I thought when I called to get my account number before I ported out, just to prevent this very issue from happening). Today I open my email to find a collection threat from Sprint. If I do not pay my bill within 6 days, it could go to collection. REALLY????? I, as a consumer, spend over 30 minutes on a phone talking to very poor customer service to get a copy of my bill and this is how I get treated, as a consumer. Send me to collections, I will hire an attorney. The bill is only $72 and some change, but its the principle behind how Sprint wants to treat me. Screw you.

I want Sprint to provide me a copy of my final bill and stop threatening me with collections. I was told my final bill is due for payment by Sept 10. If there is a past due amount, then I should have been told that. I have no problem making a payment within reason, once I am able to look at what I am paying for.

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Re: Final Bill requirement not met but threat to go to collections. by CrazyRedHead Posted Wed August 29, 2012 @ 11:31 AM You have the right not to pay any bill but they also have the right to send your name to collections and kill your credit for the next 7-10 years with no obligations to remove it. With computers and access to your accounts not receiving a bill is no excuse to not pay your bill. I don't receive a bill for my mortgage but I still have to pay it on time every month. Reply " I refuse to pay a bill I have not seen yet." by PepperElf Posted Tue August 28, 2012 @ 3:52 PM You can try that game. Many others have played it too. I know because they end up writing letters here, complaining about how badly their credit ratings sank because they "stuck to their guns" and refused to pay a bill. Reply In person is better by Tish84 Wed August 29, 2012 @ 12:52 AM