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Sprint coverage is getting worse at my house

Posted Mon July 30, 2007 8:26 am, by Daniel D. written to Sprint Wireless

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I've had service from Sprint PCS just for a short period of time. I believe I signed up back around Febuary or March of this year. At the time I was happy with my service but as of lately I'm becoming dissatified with Sprint's service. When I first signed up my signal while being weak at my house was useable.

The past two months though my service seems to have gotten worse. I drop calls more at home and calls cut out and mumble. I know it's not my phone as two of my friends have Sprint service and they have issues getting a signal inside my house as well. I'm not sure why my service has gotten worse as of lately but Sprint use to work ok inside my house and it no longer does. This is unacceptable to me especially since I use my phone so much in my house.

I'm aware that your plans now include roaming off network for no charge which would allow me to use my phone at home. However I live in an Sprint Affliate area and can't roam without paying a roaming fee of 50 cents per minute as the no roaming plans are not available in affliate areas. Recently this charge went up to 69 cents per minute and either of these charges are just too high to use my phone while roaming on another network. So I think it's fair that you let me leave your service and not pay the $150 ETF.

Since Sprint no longer is offering me acceptable coverage at my house and I can't roam without paying a high per minute charge. I'd like to be let out of my contract with no early termation fee.


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by m m. Posted Sat May 15, 2010 @ 3:24 AM

My husband and I are having the same problem throughout the state of
California! We've been with Sprint for 6 or 7 years (despite their
TERRIBLE customer service) and I remember how relieved I was after
being with Cingular for 2 years. I suddenly had signal everywhere with
Sprint and I was so happy with their network. In the last few months
it continues to worsen. I commute weekly from San Francisco to Los
Angeles and it has gotten to the point where I need to use my business
phone (which is through Verizon) in order to make calls.

The absolute most frustrating part is that just like when I was with
Cingular - my signal strength will be appear to have all signal bars 1
second and then 1 minute later, I'm in the same position and suddenly
I have no service.

There is not a chance in Hell I am going to stay with Sprint if this
continues. There would be no purpose - I'd rather pay a little more
for a data package with Verizon to have better customer service and
signal everywhere. With Sprint signal strength being so weak, there is
nothing holding me loyal to them now.

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by rkcbw0314 Posted Tue July 31, 2007 @ 12:23 AM

Daniel--when you buy a service, you every right to expect that it will
work. Period. If Sprint does not comply with your very reasonable
request, you need to file a complaint with the FCC. You can do so
here:

http://svartifoss2.fcc.gov/cib/fcc475.cfm

Reply


Wireless Contracts.. by Harleycat Tue July 31, 2007 @ 7:59 AM

by CrazyRedHead Posted Mon July 30, 2007 @ 6:14 PM

It sounds as if there is something in your home that is blocking your
signal, especially if you and two other friends are having trouble
inside. If the phone is working outside fine then it is either your
house or something in it. If this is the case then you are getting
service, you just cannot use it due to interference, and this is the
reason why Sprint cannot guarantee service everywhere, and more than
likely will not let you out without an ETF, but it never hurts to ask.

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by Harleycat Posted Mon July 30, 2007 @ 9:21 AM

In order for them to "possibly" let you out of your contract without a
fee, you will have to start documenting the dropped calls. Sometimes
if you present them with proof, they will let you out of your
contract.

I say possibly because no wireless company will guaranty sevice and
most have clauses in the contract that say what their responsibility
is for dropped calls.

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