Obviously, you wouldn't want just anyone calling, claiming to be you,
and canceling. That's why they require a password, such as your
elementary school. (For the record, that's a terrible password
because it's easy for anyone to discover. Not your fault, since
they're the ones that decided to use this as a passcode.)
Anyway, there are a few possibilities. First, the rep may have
mistyped the name of your school. I (obviously) don't know your
school, but it might be something that someone might misspell. And
it's not just hard words. Some people think that "Jefferson" has only
Second, does your school have a variant name? My high school is known
by initials. But, technically, it has a much longer name. Which one
did I use?
Third, when you first provided this information, did you type it? Or
did you let someone else? If someone else, they may have made a
mistake in the spelling. Or abbreviated when they shouldn't have.
In the end, the rep did the right thing by not giving you access to
However, the rep did fail in helping you resolve this.
He should have asked if you knew your online account login. If so,
you can go online at www.sprint.com and set a PIN, which you can use
instead of a school name.
He could have also suggested that you provide additional information,
although a supervisor may need to be involved. You should not need to
wait for a call back. Sprint has supervisors readily available. Yes,
you might have to be put on hold, but you shouldn't need to leave
voice mail. (Additional information may include account number,
address, social security number of the account owner, etc.).
Lastly, you can send an e-mail via Sprint's web site. I've done it
dozens of times. And, particularly lately, I get a response within 24