Offended by Sprint Representative's Comment

I work in a contact center for major company...you are entitled to an
apology from the rep and maybe a super, but nothing else.

The salesperson was out of line. Even if he didn't understand what he
was saying as someone else suggested (which I highly doubt), the
manager should have pulled him aside and explained the
inappropriateness of his comment. Instead, the manager made the
situation worse by making it sound as if the customer was somehow
responsible.

That being said, I think the mistake made here was asking for a dollar
amount rather than an apology or for someone to speak with this
salesman. Money isn't going to fix the situation, and it just makes
it sound as if you can be bought.

Wow.. this letter is...

I really don't know what to say.

I guess I'd call it... different.

But not in a good way.

Someone should teach Matthew customer service skills before he ends
up with a black eye... or worse.

Some people use slang and don't know it really means. I made a blog
post about this a while back, showing that many people use phrases in
their letters or comments that are, in you look at what it literally
means, offensive.

So, maybe Matthew wasn't thinking.

What bothers me is that Marnie didn't say "I'm sorry for his poor
choice of words." Instead, she accused Kristi of flirting with
Matthew. Marnie was intentionally out of line.

Anyway, Kristi, if you want a Pre with instant rebate, go to Best Buy.
There were rumors of Sprint offering instant rebates and many sales
reps were told that this would happen. It never did. Sprint has a
habit (I can say from first hand experience) of having different
information flowing to different reps. However, until there's an
official memo, it's considered "rumor" and Sprint will not stand by
what someone was told earlier.

One last thing: Sprint doesn't "bandaid" problems by giving away free
things. Or, so they've told me. If the problem was an out-of-line
employee, they'll take action to resolve that. But giving you a free
phone doesn't "solve the problem" and therefore they do not do it.

You definitely deserve an apology. And I'll bet that someone at
Sprint (although likely not Matthew or Marnie) will give you one.

By the way, if they DO give you something free or discounted, I'm
going to be very upset because they refused to do anything for me.
Not to take away from your complaint.

I dont even know what that means, nor do I want to know.



Good Day

I thought it was kind of funny. I think he should be told not to try
and make jokes, but I don't think you are owed anything more than a
"I'm sorry."

time for something. If you are truly that outraged, I am surprised
that you could be appeased by such a low dollar amount.