Phone support is outsourced

As long as people post smart ass remarks and just roll over for bad
service that's all anyone is going to get.

Then crawl into bed and pull the covers over your head and wait until
you die. Welcome to the real world. Deal with it!

Peace!

Looks like you are going to be out of luck on a lot of things because
most companies outsource these days though most won't admit it. At
the call center I worked at, we outsourced as well to the Philippines
however when a customer would ask the rep (if they reached one in the
Philippines) they had to tell them they were from "Orange." The only
reason I could guess is that they want to cut costs and outsourcing
will do that....unfort. they don't look at the other side - lousy
customer service.

I guess you never going to get a cellphone with anyone then, cause all
the service providers outsource.

Umm.. MANY companies outsource.. where have YOU been?

Welcome to the real world of outsourcing. Its horrendous and totally
something that no customer should have to go through.

We are not going to see this turning around as most customer service
departments are outsourced and that makes us more vulnerable to these
companies because we get frustrated when we cannot understand the
language spoken.
So good luck in your locating one that does over the phone customer
service in this country. You may find one now, but it will not be long
before they outsource their dept because its cheaper. Too bad they do
not pass the savings off to the customer.

When the not too distant day, if not already here, comes when all
wireless phone service support is overseas.

That will show them! Only problem, is, there will most liklely be an
environmental crackdown on smoke emissions, and you will be screwed
either way.

There were clear customer services issues here, but I wonder why the
fact that you were speaking to someone in the Philippines was the
reason for closing your account.

Do you object to all outsourcing? Hate to tell you this, but many
companies, the Federal government, and the military all outsource. I
earn a living based on a the US government and the US military
outsourcing.

Or are you just against outsourcing when the people are not in the
US?

Walk around your house. How many items do you own are actually made
in the US? Your clothes? Your appliances? Your electronics? Are
you ready to throw them all away?

And the LG phone that you purchased for your wife? LG is a Korean
company. Blackberry (RIM) is a Canadian company.

Or are you OK with sending money to companies in other countries, but
it's simply talking to someone with a different accent that you object
to?

Outsourcing *is* here to stay, and the benefit of it is that people in
developing, struggling nations (Philippines, India, etc.) get jobs
that pay extremely well compared to other job opportunities, and these
jobs really are making a big difference in the standard of living in
those countries. I read an article on telephone customer service reps
in India (many of whom were educated in the U.S. or the U.K., so they
are intelligent and know English well, they just have strong accents)
who use their salaries to help support their extended families.

A while ago, Jeffrey suggested we treat these people on the other end
of the line like they're human. I did that recently, and had a lovely
conversation with "Ann" in the Philippines, told her that her country
was beautiful, talked about the Filipino waitstaff on my cruise (they
were great! much more fun to hang out with than the rich old geezers
on the boat!), etc. She seemed truly surprised and pleased that I was
having a real conversation with her.

Jeffrey, if you read this -- I did it because of something you had
posted a while ago here. So... thanks. You're a peach.

Feel better now that you got that off your chest? I hate to break it
to you but outsourcing is here to stay.

I call Sprint support a lot both for my business account and my
personal account and never reach someone in another country.

That exact experience would have been much better from someone with no
accent?

you might as well go back to using two tin cans and some string,
outsourcing is here to stay,

You cancelled your service and paid an early termination fee, I
suppose. If you're going to pose something in a letter, you should be
prepared to follow through.