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Unsatisfied Sprint Customer

Posted Wed November 3, 2010 6:21 pm, by Mario R. written to Sprint Wireless

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I have been happy with Sprint and moved over about a year ago from AT&T, today my phone freezes and they tell me that they have to order me a new phone. I have insurance and they cannot lend me a phone for 3 to 5 days. Being a big company, I do not understand them not being able to provide me with a used phone, especially, since I am a realtor and rely on my phone for my business. Talked to customer service and 3 supervisors, for 90 minutes for them to tell me they are sorry, but they cannot lend me a $10 phone for the next 3-5 days, until I get my new phone.

Sincerely,

Mario Rios
109 Dustin Dr
Allen, Tx 75002
mario_r28@yahoo.com
214-202-8415 cell
972-633-2422 Office

Just be customer service oriented and keep their customers happy by providing them with a temporary phone.


Reply



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by Manny R. Posted Sun November 14, 2010 @ 11:02 AM

There is no $10 phone. These phone's cost are in the hundreds of
dollars. I would try ebay.

Reply

by RowdyRetailer Posted Thu November 4, 2010 @ 10:18 AM

I keep my old phones, if there is an issue with my current phone, you
take your sim card out, and use the old one.


Good Day

Reply

by Harleycat Posted Thu November 4, 2010 @ 1:01 AM

Do you have any idea how complicated it would be to keep track of
loaner phones for a company as large as Sprint?
If you need a phone that desperately, purchase a cheap phone to keep
as a spare.

Reply




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