Why am I being penalized instead of rewarded for staying with Sprint for 8 years?

Posted Wed July 18, 2012 7:01 pm, by Elaine H. written to Sprint Wireless

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I recently upgraded my phone last month. Because I wasn't due for an upgrade until August 1, 2012, Sprint charged me a $45 "Early upgrade fee." I used to be able to upgrade my phone once a year. Now, they make me wait 20 months to upgrade, and they charge a fee if I want to up grade before then. In addition to that, on my first bill after the upgrade, I realized that they also charged me an $36 "Upgrade fee." How can you charge someone $81 in "upgrade fees!!?"

I am furious because I have been with Sprint for the last 8 years, and there's no reward for sticking with them. I have excellent credit, and can go to ANY wireless provider of MY choice and get up to 10 lines of service. I don't HAVE to stay with Sprint. To make matters worst, I get tons of dropped calls, I don't receive all of my text messages and voicemails until sometimes DAYS later, and the worst part of all, I can't use my data while I'm at work. I am at work for 9.5/day, so I'm basically paying a bunch fees and a montly bill for a service that has let me down NUMEROUS amounts of times.

I would like for Sprint to: 1) Grandfather me in so I can continue to receive my "Once a year" phone upgrades without having to pay an "Early upgrade fee." 2) Refund me for BOTH upgrade fees that I paid. 3)Compensate me on a monthly basis for having TERRIBLE service at my house, while at work, and just about EVERYWHERE I go. 4)Allow me to go elsewhere without having to pay a cancellation fee if this can't be rectified.

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Re: Why am I being penalized instead of rewarded for staying with Sprint for 8 years? by Back_n_TX Posted Thu July 19, 2012 @ 4:52 PM There is not a carrier in the world that's going to give you a new phone every year at no cost. That's just not even reasonable in today's marketplace. Reply Re: Why am I being penalized instead of rewarded for staying with Sprint for 8 years? by McJohn Posted Thu July 19, 2012 @ 8:36 AM Phones are ALOT more expensive now. the average smartphone runs about $500+ (the new Iphone I believe was $800.00) thats the companies cost, so when you get one of these smart phones for $50-$100 bucks they lose money. They need you to use it for a bit longer to recoup their loss. And if you have terrible servie EVERYWHERE you go why would you renew???? That makes no sense. Reply Re: Why am I being penalized instead of rewarded for staying with Sprint for 8 years? by Retail Veteran Posted Wed July 18, 2012 @ 7:43 PM If you have such terrible service, why did you renew your contract by upgrading? You upgraded early so you were charged a fee. That's fair in my opinion. If your upgrade was due on August 1st, why didn't you just wait the 2 weeks? Reply