Very Unhappy With Sprint PCS

I too was shafted by sprint. I ordered a Treo755 and 2 GS phones for
$539 which hit my visa Imediately, and was told the phones would be
overnighed, or at worst case, 3-5 days. A week later I called and was
told my order was cancelled. Then I got a $212 invoice for
services.(with no phones). I immediatly cancelled them. After over 30
hrs on the phone over 4-5 days,with multiple supervisors and very
mundane and incompetent customer representatives,(or very used to this
scenario), I was told my next billing cycle on the 20th of July(1
month from ordering my phones), would reflect my account credit. Then
in 3-5 weeks they would refund my $539. Today is the 26th of July and
I received my invoice showing credit of $509. So there is $30. I'm
semi contemplating to write that off to a bad decision, but I have the
time, and expertise,(I have worked 27 yrs for a major Fortune 500
company),with many sprint users at a 25% discount, and I will BADMOUTH
sprint till the day I die.

Where can I buy a Treo 755p for 99 cents after a $100 mail-in rebate??
Typically, when you get a "free" phone, you're paying a hefty monthly
fee to make up for it. Like they say, "If it sounds to good to be
true..."

From the sound of you're letter, I think you're expectations, as far
as compensation, are a bit unrealistic. Here's what I would do...When
your contract is up, call Sprint and tell them you're going to Verizon
or another carrier that supports the Treo. You can give the reasons
listed, in your letter, along with anything else that may happen
between now and then. Even if you don't have much in the way of
negotiating skills, you may end up being pleasantly surprised with
what they offer you! But as someone else pointed out, you'll still be
with Sprint.

I just finished sending Sprint PCS a letter of my own. But I did
something wrong and inadvertently stopped it from being made public.

I understand the convenience of doing this over the phone but next
time try going into the store and getting this taken care of. You
might alleviate a lot of pain and can simply refuse the phone if you
don't feel you're getting what you came in for.

Second, it looks as if you're dropping Sprint as your cell phone
carrier yet it looks like in the end you'll keep them if they will let
you make the payments on the phone. Clarify what you are going to
do.

Lastly, do not (underline, bolded, etc) use expeltives in any letter
to corporate...you will not get an answer for sure.

Do yourself a favor. If you have the credit, leave sprint and go with
either Cingular or Verizon. I say that because in your letter (or
maybe it was a comment later) that you don't even get the full service
that is available... Whats the point of staying? As an ex-sprint
customer, and ex-sprint salesperson, I can honestly say that as a
company they leave much to be desired. The only reason I would go with
sprint would be if my credit doesn't allow me to go elsewhere.


That aside, I know that dealing with cell phone companies can be
rather frustrating. I'm not trying to make assumptions, but I think
you are being a little unreasonable, especially after they offered to
overnight the phone free of shipping charge.

I wouldn't go as far as saying that the reps are liars, but that some
of them are misinformed. Which, of course would go back to the quality
of their training (thats a whole 'nother issue, and happens with ALL
the cell phone companies). But that still doesn't make them liars.
Thats just a little paranoid sounding.

I guess I'm not understanding what you're asking for here. Your
dealing with a company whom you consider to have lied to you, you've
had numerous other problems over the last year or so and are unhappy
with their service, and yet if they are willing to let you make
payments on a discounted phone you're willing to stay a customer and
enter a contract? Seriously, if you're not exaggerating your issues
with them, you'd be better off finding a new service provider.

Sprint is the devil. I think your letter is clear and I have seen
much more unprofessional letters in my day. I understand that you
were not clear on the workings of Planet Feedback when you posted
this. A lot of people aren't. I don't think your demands are
unreasonable given the trickery I have seen Sprint use towards me in
the last year or so. You may even get what you are asking- but
remember- that is going to mean 2 more years with Sprint!

Seems a pretty simple case of an administrative snafu causing an
unreasonable delay in the delivery of the phone. That's a problem and
one that should have been fixed (by overnighting him a phone, as was
suggested).

So, why has James turned down this proposal? He's now said that he
plans on canceling, apparently only because of this one mistake. Or
is it because he has other problems with Sprint? No, that can't be...
because he's said that he's willing to stay if they make him happy.
Surely, if there's a mountain of problems, there's nothing they can do
to make him happy.

James: either you want to stay a Sprint customer or you don't.

"I would like Sprint to complete my order for a Treo 755p..."

They offered to do this, but you CANCELED you order!

"I would also like the phone at a discounted price for all of my
troubles..."

The phone was delayed. It'd be nice if they'd do something for you,
yes. But... don't expect it for 99 cents (if that's what you were
thinking).

Which leads me to the question: if you can get the phone for 99 cents,
why are you bothering with Sprint? Just go there!

As for this issue of being lied to about being able to pay off the
phone... I wasn't there, so I can't say what really happened.
However, I suspect that this was a simple miscommunication. You CAN
have the phone charged to your bill (as opposed to having to pay for
it immediately with a credit card or check). However, you are
required to pay your bill, in full, each month. If you're unable to
pay your whole bill (due to the extra cost of the phone), then a
credit card would have been the better way to go. Even better, save
up the cash to buy the phone and they you won't need to worry about
interest payments.

Anyway, I'll bet it was a simple miscommunication. From what you're
said here, I can definitely see how both the rep and you thought you
were being clear... but were really talking about different things.

One of the things I don't like about this letter is in the first line.
It is not written to Sprint, where it ought to be going, and probably
is, if this site is what it's supposed to be. It is written to us, the
Planetfeedback audience. That's why it says 'them' instead of 'you.'

This complaint seems like it could be valid, but the attitude brought
acrossed from James just seems to make the problems worse.

I guess I don't blame him for thinking "*** it" but the letter could
have been worded to not bring across the image of a teenager not
getting his own way.

What I further don't understand is that James was offered this phone,
overnighted by customer retentions. No question that he's heard that
before, so he tells them "no thanks" but then goes back to asking
Sprint to "complete my order".

Of course the phone would not be discounted because they never are, at
least as much, after you are on their account. They normally just
offer a good deal for you after a period of time.

I'm not seeing expletives anywhere in my complaint. Would you mind
explaining to me where you see them at?

When you order a new phone, especially at a discount, you
automatically agree to a new 2 year contract. So if you get your
phone and you discount there is no chance that you will be able to
cancel soon.

Keep on Sprint, you might have had you contract already extended,
although when you canceled the phone,it should have canceled the
contract extension, but then computers don't always work that way.

This is outrageous customer service from Sprint. Be sure to report
your dissatisfaction to the Federal Communications Commission. You
can do it at this website:

http://svartifoss2.fcc.gov/cib/fcc475.cfm

Another somewhat valid complaint ruined by the use of expletives.