Enough is Enough

Posted Wed May 16, 2012 12:52 pm, by Daniel M. written to Sprint Wireless

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I have been a long-time Sprint customer. I have dealt with spotty 4g service in Houston, increasing costs, and other concerns with the mentality that "well sprint is still cheaper so what can I expect." I just noticed a change of my Terms & Conditions that happened back in February, which reduced the corporate discount that I recieve to apply to a smaller portion of my bill. I already had $10 increase on my bill when a phone broke and I replaced it with the same exact phone, I was told that I was lucky to have had no $10 fee in the past. My Sprint "Premier" status was revoked, even though I pay 180/month to Sprint. I have never been able to use the "unlimited" data services in a useful manner, as my coverage is so spotty in houston that I have not once been able to stream video through a provider like Netflix for more than a couple of minutes.

I was sitting next to someone with a Verizon phone on the bus a number of days ago. He had his phone and was happily watching Netflix streaming video. I tried to pull up a connection and could not. Keep in mind that this was in a bus travelling along Interstate 10, in Houston. Not somewhere that I should expect to have ANY connection issues. This is just an example of the frustration that I have felt for a number of years. This, along with all of the other issues has made me decide, that for the present, Sprint is not only failing to meet my needs as a customer, but, has also failed to live up to it's portion of the contract.

I am not asking for anything from Sprint except for the opportunity to part ways without paying a termination fee for a contract that I feel has been invalidated. I was not provided with the service that I was promised, and my bill was effectively increased mid-contract by a change in the terms of service, reducing my corporate discount, that was part of my purchase decision to begin with.