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Upgrade Mess
Posted Thu July 12, 2012 8:00 pm, by Kory M. written to Sprint Wireless
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I recently called to upgrade 3 lines as the devices were Nextel and the network is being decommissioned. The representative was able to upgrade the lines and waive the $10/line for smart phones, as I would not have continued with Sprint if we had to pay these fees - resulting from the network shutdown.
Unfortunately, I received my bill, only to find that I had been charged $116.48 in activation fees. The representative never indicated that these fees existed.
Sprint should pull the recording of the call from the call center to verify that the representative did not mention these costs. The activation fees should be refunded and Sprint should provide an account credit for the hassles.
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