Poor service and poorer customer service.

Posted Fri August 10, 2012 12:03 am, by Marco R. written to Sprint Wireless

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I have a terminally ill parent on hospice at home and need to be able to receive calls from my other parent, family and the nurses regarding his condition when I'm not in their house.

I have not been able to receive phone calls or text messages in my neighborhood in the last week and have called continuously to report the issue. This goes for my brother and his wife as well who live in the same neigborhood and have Sprint service as well.(And have called continuously in the last week.)

I have been getting the run around from their service department and get a different story every time I call. Their resolution was to go to a sprint store and have them record the issue there. Then they can further troubleshoot the issue. After going to a store where my phone works fine because it is not near my house, I was told there was nothing they can do.

Alas, one week later, still no resolution.

I would like sprint to issue more than a $25 dollar credit. This barely pays for the pay as you go phone (not even the service) I had to purchase so I can receive calls in case of emergency. I would also like them to train their team better on how to resolve issues rather than say The network is fine and you shouldn't be having these issues or "It shows that you have 98-99% service over the last 30 days." This does absolutely nothing to fix the problem and only enrages me more since there is obviously an issue.

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Re: Poor service and poorer customer service. by PepperElf Posted Sun August 12, 2012 @ 2:24 PM are you in an area of adequate coverage? I ask because where i live coverage can be spotty - for all carriers. if i'm close to the bigger cities here it's not so much of an issue. but if i go to the forest areas away from the big cities, then ... nada. Residents in those areas get no cell reception at all. and if they want mobile the only real option is a satellite phone (which no one does cos it's $$$$$$$$ for service on those things) so... what's the reception in your area? not just where you bought the phone but where you use it? Reply