Bad Customer service resonse to phone number deactivation

The first time I had the problem I had three phone numbers sharing
minutes in the plan I had one of the phones an employee had and took
when he was terminated. I suspended the service on that line and
replaced the phone with the insurance. When I went to activate the
replacement phone I asked for a new phone number for that phone. The
number that was changed was for my other line that was used for my
business. Realizing their mistake they tried to get my number back.
They ended up changing the phone number 5 times over the corse of
three days but could not bring the business phone number back there
was no issue of non payment. The second time I had my number suspended
while i was recuperating from an on the job injury and when talking
with Customer Service they assured me all I had to do is call them and
they would make it active again when i did they said that the number
was terminated again no problem on unpaid account the other numbers
worked fine I admit I left out some details but Sprint has responded
and are aware of the facts and are working to correct

y'know... its kinda funny how this works but i pay my bill in full
each month i hold up my end of the contract and i never get shut off!
it works so well! everyone knows how to contact me and i know how to
contact them! All This just for paying my bill, i never knew it could
be so easy..

just my two cents
Chad- Paying Customer

I, too, am curious as to why they terminated your number. They don't
just do that for no reason. I have 2500 lines of service with
Sprint/Nextel and have never had a number terminated for no reason.

Your demands don't make sense. You ask for 4 months credit, a new
phone and an all inclusive plan and then ask for no early termination
fees. Which is it? Are you staying or going?

You're spending an awful lot of time in this letter talking about how
Sprint's terminating your phone number affected you.

What you don't mention is why they did it. You call it "a mistake",
but that's it. The person getting this letter is probably not already
familiar with your situation, and you don't know how detailed or
accurate the notes about these incidents are in the records available
to them.

If in fact it was a mistake on their part that happened despite you
living up to your end of the bargain, you should really stress that.
Say what reason they gave when it happened. If they told you it was
your fault say what proof you offered that it was their error.
Whoever gets this letter is likely to have a default assumption that
you did something wrong, twice, and that's why your service got cut
off, because that's what happens in an awful lot of cases, and you
need to convince them that your situation is different.

If, on the other hand, they had a reason (such as you not paying your
bills) to terminate your number according to the contract you signed,
then how it affected you is totally irrelevant. They don't provide
service to people based on how deserving they are or how much they
need that service; they provide service to people based on how they
behave in their business dealings with Sprint.

And while I congratulate you on your honesty in acknowledging that not
all of the 22 accounts are necessarily be canceled in support of you,
the threat isn't really relevant either. Again, if they have wronged
you, you should be stressing that rather than the red herrings of how
they affected you and how you can affect them; and if you have
wronged them, that's your problem.

Would any issue like not paying bills on time be a reason? Seems like
you would be given a reason.

I thought most carriers now allow cell phone portability if you change
providers.


Good Day

So twice, for no reason, Sprint just cancelled your phone service and
took away your phone number? If this is the case, I think you need
some serious intervention, such as your local congressperson, along
with the utility arm of your statement government. Because if this
happened like you imply, that's scary -- and I don't see how it can be
legal.

However, I will be honest and say that I suspect there's more going on
here, mainly because I just can't see why a phone company would do
that on a paid-up account that is in good standing.

I have to mention, as much of a pain as it is for you to change your
number, it's the same for the 22 other people you mention. It's
unlikely that many (if any) would put themselves through that in an
act of solidarity for you.