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 Sneaky marketing, hard to cancel
Posted Sun May 27, 2012 5:04 pm, by Mary O. written to Stamps.com, Inc.
Write a Letter to this Company
The information about there being a monthly charge of $12 only appeared after I signed up; there was NOTHING about it in the CD mailer that came in the mail. I emailed the stamps.com Customer Service address immediately to cancel the account, but got a message back that they don't accept cancellations by email. You have to phone.
I did, and found they were closed for a three-day weekend.
I'll have to wait and remember to try again on Tuesday, using Pacific time instead of my own to call during their business hours, by which time no doubt some crucial deadline will have passed. I'm worried about my credit card being charged and having to wait on hold, wrangle with somebody trying to talk me out of cancelling, etc., etc. WHAT A NUISANCE. Why not be open and upfront about fees? Grrrrr.
Be open and upfront about the fact that there is a $12 monthly fee automatically billed to users whether or not they use the service.
Accept email cancellations of accounts.
Have customer service phone hours that extend to the entire country's business hours or, better yet, into the weekend.
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