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Starbucks helped me avoid a crisis!
Posted Fri February 15, 2008 11:42 am, by Melissa S. written to Starbucks
Write a Letter to this Company | Rate this Company
On Sunday, 2.10.08 I was travelling home from Columbus, Ohio, and I stopped at the Starbucks in Reynoldsburg, OH (2650 Brice road). The staff was very friendly and I was in and out of the store very quickly.
Then, my crisis begins. When I get home (In the Philadelpha, PA area) I realized that I left my wallet at the sugar/creamer station. Frantic, I called the store to see if anyone found it and turned it in. They confirmed that they had my wallet, asked me what was in it to confirm that it was actually me calling. Great! Now what? The employee on the phone said she noticed I had a PA driver's license and offered to ship it to me.
I just wanted to point out how helpful your employees were in stopping what could have been a major crisis. Not only helpful, but really polite and undertanding of the whole situation. This has left a great impression of starbucks for me and my family, and I'm sure I will choose starbucks for all my coffee needs in the future :)
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by PepperElf Posted Wed February 20, 2008 @ 7:53 AM
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I know how it feels to loose a wallet...I've done it more than once.
Last two times...one was in a theatre in VA, and once was in Japan. Both times I got the wallet back intact with everything inside, even my money.
I'm glad to see Starbucks so helpful.
:)
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by Don-Oh Posted Tue February 19, 2008 @ 12:59 AM
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I'm just happy to see a positive letter about Starbucks.
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by Cookgirl Posted Sun February 17, 2008 @ 11:27 AM
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Yay for honesty and employees being helpful!!!! I'm glad you got your wallet back, losing a wallet, credit card, ect is BEYOND frustrating!
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by Final Score: Boys-3, Girls-1 Posted Sun February 17, 2008 @ 1:11 AM
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Ugh, I'm so glad you got your wallet back OK. I know that realizing it's missing is the worst feeling in the world. I left mine on a bench at the mall at Xmas time once. I was 8.5 months pregnant, trying to find a gift for my SIL, and lost it at some point after buying my boys a pretzel. I remember the Xmas song "It's the most wonderful time of the year" was playing on the PA, and I was the crazy prego yelling "There is NOTHING WONDERFUL abou this!!! My wallet is missing!!!!"
Lucky for me, a janitor found it and brought it to guest relations. But that sinking feeling when you realize it's gone is the worst!!! I'm glad those Starbucks employees are as honest as the mall janitor I encountered that night!!
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by Bill R Posted Sat February 16, 2008 @ 5:10 AM
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Melissa S.,
Nice that it appears everything will workout in your favor.
Considering that your eallet will have been out of your control for sometime I would suggest that if credit cards were involved that they be cancelled immediately just to be on the safe side.
This is not meant as a slam on Starbucks, their associates or possibly a customer that found and turned in your wallet as much as it is the reality of the today's world.
Again, glad to hear that you well be getting back.
Please give us a heads up when it gets home.
BillR.
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by Gino Posted Sat February 16, 2008 @ 12:58 AM
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Wow!
For employees to go to that extreme when they don't have to is certainly re-assuring. I'm always losing things, and a lost wallet is the worst. I lost one in Franklin Mills (So it happens in Philly, too!) and someone anonymously sent it to me in the mail, it restores my belief in Karma!
Good People Rule!!
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by Nate269 Posted Fri February 15, 2008 @ 10:34 PM
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Great service indeed!
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by ♥Venice♥ Posted Fri February 15, 2008 @ 5:06 PM
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Leaving a wallet/purse behind is one of the worst feelings in the world. I stopped carrying a bag a long long time ago because I knew I was going to leave it somewhere. I use one of those combo wallet/change purse/keyring things so I know I can't drive away without my wallet because the car key is attached to it! haha
I hope you get your wallet back soon. Most people are honest, so I'm sure it will be intact.
Great letter, Melissa!
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This is a great letter! I hope you get it back soon too. I would have been nervous about being pulled over without my info and of course it would be one of the few times that I actually would be lol.
Glad you happened to leave it with responsible people. It's nice to know there are people out there that will help you out when you need it and great that you recognized them for it too.
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by BellaSera Posted Fri February 15, 2008 @ 12:13 PM
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Great letter, Melissa. I'm glad they found your wallet and are able to get it back to you.
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