Employee with an attitude

If you tell them right away that the drink is not what you ordered,
they remake it for you. I've done this numerous times, when an
extra-hot beverage came out lukewarm. On some occasions, an
employee--not necessarily the one responsible, either--has given me a
coupon for a free beverage of my choice, next time I come in.

It would seem that the trick is to ask politely, and thou shalt
receive. Curious concept, huh?

That said, while 'bucks are usually staffed by topnotch
rah-rah-love-coffee types, some bad attitudes do show up at the
counter. While it sucks to have someone less cheery, the main point is
that you end up with what you paid for. If the attitude is really
bothersome, do what's already been suggested and ask to speak to a
manager. Just keep in mind that the barista may well have been rushing
since 630 AM, and six to eight hours of serving can wear a person
down.

I know how you feel. I go through this a lot and have had to deal with
rude sales people. Once I have a problem with someone like that, I
stop going to the store. If I can't respect, you can't have my money.
I am a stickler when it comes to that. If you can't deal with
people, you shouldn't have that job so you don't need my money. There
a sooo many Starbucks, go to another one. Better yet, speak to the
manager. You might find that this isn't the first time someone has
complained about that one person.

It looks like there are three choices. 1. You shop elsewhere 2. The
employee goes elsewhere 3. Management speaks with the employee and her
attitide is adjusted.

I honestly don't see #2 happening unless you get extremely lucky.
Evidently you are not willing to try #1. So choice #3 seems like the
way to go. It looks like you are trying an anonymous letter to
corporate, hoping they will contact you to find out more information.
That seems unlikely.

Why not speak with a manager at this location? Then they may speak
with the employee, and if you are extremely lucky, the employee will
begin behaving as you hope.

If human nature is as I have seen it, you will end up with #1, unless
you are happy writing letters to Starbucks every few months.

I have to agree with the others. The manager is the way to go to get
rid of this unnamed person who gets your order consistantly wrong
While your choice IS lower in sugar than other choices, it still has
sugar in it. They do have great suggestions on their website, almost
anything with syrup has sugar, almost anything with whipped creme has
lactose and possibly some sugar added.

Why would one consume something they know will make them sick since
she "NEVER" got the order right?

And not having a name it would be very difficult and costly to them
should they fire the wrong person. Besides, perhaps training would be
a better option than teaching a new employee from scratch.

Your letter will not get a response unless you can at least give them
a store location.
I, too, have a medical problem that makes me be very careful of my
sugar intake. I LOVE coffee (in all of its delicious forms!) and do,
on occasion, go to Starbucks. I've only once ever had a Frappucino
Lite, only because I do not trust the barista to make it light when I
request it. I've had too many drive throughs give me regular soda or
sweet tea when I specifically ask for diet or non sweetened. I'm not
about to gamble $4.25 on a possibly bored barista.
You really need to speak with the manager at the problematic location.
If the manager is the one causing you problems, you can write to
corporate, but be absolutely sure to mention at the very least which
location you are visiting. Otherwise, corporate is not going to send
memos to all the managers of the different locations within a 5 mile
radius of your home address. Specifics are your friend!

I agree with the others. How can anyone at Starbucks "talk to her" if
you don't mention the store location or employee name?

And if this Starbucks employee consistently gets your orders wrong,
and gives you attitude to boot, perhaps it's best to frequent the
other Starbucks that give you no trouble.

Why not speak with the manager of that location? Seems like the
direct approach would be best.

Or consider politely telling the problem employee that you really
can't tolerate sugar due to a medical condition, which is why you're
so careful. Perhaps she'll understand and put forth a little more
effort. Then again, perhaps not. But what do you have to lose?

For the record, my boyfriend has a low tolerance for sugar as well
(his nose and gums will bleed if he gets too much! Ick!), so I feel
for you.

"Talk to her."

Who? Starbucks has no idea which store, much less which employee.
They cannot speak to an employee until you tell them which store and
the employee's name. And then, they'll likely just forward your
letter to the manager.

What you need to do is speak to the manager. If it's the manager
that's causing problems, then say so in your letter to Starbucks
(again, giving the store location).

I can't eat dairy. On several occasions, I've been given milk despite
my asking for (and paying for) soy.

So, I've found that I need to watch them to ensure it's made
correctly. If not, I refuse it. On a few occasions, I've been handed
(without asking) a coupon for a free drink (in addition to them fixing
it).

Point is: you don't need to throw anything away. They need to replace
your drink, if they don't give you what was ordered.

How many times are you going to write about the problems you have with
this Starbucks. If you are still having the problem, I suggest going
elsewhere. As you were told in your other letter to Starbucks, even
the Frappacino Lite has sugar. If you can't have any sugar, you need
to rethink your order completely.

As everyone has told you in all your letters, stop using ....at the
end of sentences. One period will suffice.

Did you get a free Frappacino last time? If not, what makes you think
you'll get one this time. If you did, why are you trolling for
freebies again.