sad I couldn't get replacement little screws for my purse

Posted Fri June 8, 2012 12:00 pm, by sandy d. written to Steve Madden

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Hi I have a Steve Madden purse that I just LOVE and I lost 2 little silver screws on the end and the black leather fell off. Well I asked the company if they could replace them and they said no. WHY?? It would have been great for him to say sure I will mail them to you . Because I could fix it ,(if i had those little bitty parts) but he said no they don't ship out parts. So my suggestion would be, that if it's something like that small ,yes replace them and mail them out!! I am a purse lover and some purses you can not find again. thanks again and think about it !

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Re: sad I couldn't get replacement little screws for my purse by jeishere Posted Mon June 11, 2012 @ 11:15 AM Why? They probably don't have them. I'm sure they make a lot of different purses and it wouldn't make sense to make and keep parts for each of them. Plus, I'm sure the purses are made somewhere in China so its not like they can run downstairs to the plant and get a screw. Reply little screws for my purse by Bill R. Posted Fri June 8, 2012 @ 6:07 PM sandy d., Try a local jeweler. Probably not one of the major brick and mortar tyes. One that is hungry. BillR. Reply