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Getting Problem Phone issue corrected and not loose Orig.Number

Posted Sun November 28, 2010 11:59 am, by TriCounty S. written to Straight Talk, Inc - Attention: Executive Resolution Department


Ref: Service Ticket#: 1024751100
Ref: Service Ticket#: 1025199149
Ref: Service Ticket#: 1024751100
FEDEX Tracking#: 874013458592 Original Return Shipment of LG620G Cell Phone.
Original Purchase of LG620G 8/2010 port AT&T wireless cell number to this phone 10/2010.
In the first month had issues with phone where it would lock-up and just display the TracFone Blue Screen. Reminding of the WINDOWS "BLUE SCREEN"! This happened 5X's when StraightTalk sent FEDEX Package to return phone. Now did all this and was told they would port the phone number on the reurned phone to the replacement phone.
After receiving the replacement phone, followed the instructions in the paperwork and Lo and Behold!!
NOT THE SAME PHONE NUMBER!!!
Now have contacted Straightalk thru their horrendous 877-430-2355 customer support#
and see that the original number that had a service end date of 11/28/2010 when sent to them in early November now shows end date of 11/22/2010 and we still do not have the coorrect phone number attached to the replacement phone!!

Solve this issue so we do not LOOSE THE ORIGINAL PHONE NUMBER Ported from AT&T to StraightTalk . Should have gone with our company's Verizon Wireless Plan!
At least if there was a problem could take to a Real Person and get it resolved at least within a week!


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