Customer Service-not very good!

CAPTAIN CAAAAAAAVEMAAAAAAAAAN!!!!

Thanks for bringing back that memory for me! He is the first thing I
thought of when I read the title to your letter! LOL.

LMAO!!!

She's never going back to THAT Subway!!! Well,that'll show them,won't
it? They'll probably have to close THAT Subway.I don't understand why
it took you three months to complain either.Please elaborate.

Hmm? Which one did you visit and what time of day - you don't see the
relevance of this question? Well, for one thing, any yahoo can write a
letter of complaint expecting some kind of compensation - they need
the facts so that your claim seems valid. Also, so they can contact
that store and let them know of the complaint so that maybe the
manager can correct the issue rather then allowing some other customer
to wind up with a hair in their sub. But, as most entitlement whores -
you only care about yourself and no one else.

Me Cave Man

Money Back!

Also, somehow, nasty never seems like an appropriate word for a letter
like this.

In other words--you already made use of the free sub coupon they sent
you three months ago?

How in the heck does a hair get in your Sub? That is unheard of. I
used to think that was impossible. You should get $114,000 for your
pain and suffering. I don't think I could ever eat there again knowing
that a HAIR could possibly get in my Sub!
I also cannot believe they would ask you any questions and not just
send you your $114,000 in a gold plated Cadillac the next day no
questions asked.
Damn you Subway! More like FLUB-way. Ah ha ha ha ha.

Okay first of all, you waited 3 months for one hair? come on now, each
and every restaurant I can guarantee has had at least one hair in the
food complaint, but I would say its pretty hard to do anything if you
arent ready to go back there and let them correct the problem as you
expect them too!

Now calling corporate is not a bad idea, but again, if its only one
isolated incident, there is not much they can do for you as you
REFUSED to give them the time of day/and which location you visited!

Now wouldnt it have been easier for corporate subway to FIX the
problem if they had something to go on, or are you expecting them to
close down all subways because you found 1 hair in your sub, and
decided that going back and letting them correct the problem by either
giving you a new sub, or your money back?

Now this sounds more like a scam to me, and you make no effect in
trying to hide that fact, No time visited, No location, waiting 3
months, ... Are you that broke that you have to resort to asking for
money back from a sub you ate 3 months ago?

"I contacted Subway, all they wanted to know was which one was visited
and what time of day."

Ummm.....possibly so they could investigate???? I think that was their
way to try and correct your problem.

Good luck on your freebie grab!

You want your money back on your own terms, without returning to the
store? How badly do you need the $3?

If it wasn't important enough to take care of then, why is it
important now?

It doesn't seem like you were willing to allow them to rectify the
situation. You shot down any and all possibilities except for them
crawling to your home and throwing money at you.
Finding a hair in your food is nasty, but your attitude is even more
so.

Three months and just ONE hair? Good memory!

They did try to correct the problem and you just said so.

You waited THREE MONTHS to complain about this and expect them to care
about it now?

Methinks this is a scam.

Shenanigans.

I'm soooo confused.

When you called, what did you want them to do? Offering you an
exchange (or a refund) seems like the only thing they can do for you?
If you're not willing to come in, there's little they can do. Most
business like this aren't setup to mail money to people, if that's
what you had it mind.

As for when you called corporate... of course they want to know which
one/time visited. That's critical information. And, they need to
know little else.

Tanya, I think we're a bit confused here.

Common sense would dictate that it would matter for corporate to know
the particulars where and when you received your sandwich.

You wait three months.... and are still angry over a sandwich?