Thanks for ignoring my complaint, Subway - no, really!

I would just like to say the I just talked to Visa and Mastercard, and
they BOTH encourage showing photo ID. It is for your protection. As
for giving it to them, don't...lol DUH. There should be no reason why
you wouldn't want to prove youre you. I work in retail and let me say,
our ambition is not to make your life difficult by asking for proof of
person. We are protecting you the customer...our reason for living :)
and our business by preventing unneccesary chargebacks. You see all
those ppl out there that are pretending to be other ppl actually get
free stuff! Visa and Mastercard don't pay for it the individual
businesses do. So when I spoke to Visa the agent even said...ITS UP TO
THE STORE, ITS THEIR POLICY. Ie. its their money on the line and if
they want to say Nope, show me ID or theres no purchase for you...then
its OUR right.
And in the end like I said previously...WE ARE JUST TRYING TO PROTECT
YOU!! :)

RE Credit Cards and ID:

Neither Visa nor MasterCard require that ID be presented when using
their cards (except in specific circumstances). In fact, they both
have guidelines AGAINST it.

A vendor who does not comply with their rules & regulations can lose
the right to accept their cards.

Here's what Visa says in their vendor rules:

"Merchants cannot make an ID a condition of acceptance... merchants
cannot refuse to complete a purchase transaction because a cardholder
refuses to provide ID. Visa believes merchants should not ask for ID
as part of their regular card acceptance procedures."

MasterCard says:

"A merchant must not refuse to complete a MasterCard transaction
solely because a cardholder... refuses to provide additional
identification information."

WHY? you may ask...

IDENTITY THEFT. Showing additional ID is more of an issue and risk
than credit card fraud itself. There are many multiple identify thefts
via use of security cameras and copying ID data from store purchases
-- "inside" jobs. Criminals can then obtain/create fake IDs with the
driver's license data, matching the info to that on the credit cards.

As Visa says, "...criminals don't take the time to practice
signatures: they use cards as quickly as possible after a theft and...
are counting on you [the vendor] NOT to look at the back of the card
and compare signatures -- they may even have access to counterfeit
identification with a signature in their own handwriting. 'See ID' or
'Ask for ID' is NOT a valid substitute for a signature."

What is a vendor supposed to do?

(1) Match the signature on the purchase slip to the signature on the
card. PERIOD.
(2) If the card is UNSIGNED or says "Ask for ID" the vendor is then to
ask for ID, AND the customer MUST sign the card in their presence.
They then match the signature on the ID to the signature on the credit
card.
(3) If they're suspicious about the transaction or signatures, they
make a specially coded call to the credit card company that is
available 24/7.

In addition, a vendor cannot set a minimum purchase requirement, nor
can they tack on additional charges for cash vs. credit card
purchases.

Credit card companies have insurance provisions in place for
fraudulent charges. Vendors cannot just make up their own rules
because they THINK they know best, or SAY "Our rules are for your own
protection" because they don't and they aren't.

It pays to know your rights -- and then stick up for them. I printed
the sections of both Visa & MasterCard regulations RE credit card
transactions and keep copies with me to give to the manager of any
store that asks for my ID. They don't have the right to any of my
personal information, and I'm not going to make some criminal's "job"
easier.

I don't frequent Subway because (1) their food is mediocre at best,
and (2) while they say they're just trying to be "humorous and fun"
with their ads, they are simply ignorant, offensive and unfunny.

i just had subway a few hours ago
it was great
you should convert

On that line, what ever happened to the Manda letters from years ago?

Thosse wre great!

QUIZNOS ROCKS!

Reading this post and 100+ comments made me hungry for subway I will
have to go there after work tomorrow. mmmmmm footlong cheesesteak
extra meat toasted.

I think that he is gone, and is not commenting anymore to anyone
(Thank God). Either he gave up or he saw the error of his ways, or
maybe he just dropped off of the face of the earth (we can only hope).


Lets retire this letter to the compost heap and let someone else rise
to the top of this heap.

I have worked in retail for the past 10 years,and NEVER have I heard
or have been informed of this so called rule of letting someone know
you will ask for id first.YOU should know how much credit card fraud
is out there!I hope someone steals your credit card and uses it
somewhere who doesnt check id.Then I am sure you will change your
tune.Your like all of those whiners I hate that should be glad the
employee is trying to protect you by verifying the card is yours

I, too, love Subway. And thanks for all the laughs, guys. They're
keeping me entertained on a slow night at work.

Now, even though this little letter does sound like a child crying for
attention, it has a lot of truth in it. I used to hate Quiznos, but
now that I have traveled so much, I have found that Subway usually has
cranky employees, dirty locations, and I worry that the food might
make me sick. I used to love subway, but since Jared got involved,
it's icky. :(

-Claire

I bet those 5 that are never going to Subway again met there for lunch
today and didn't invite you because you're a whiner.

All Corporate does with these letters is send them to the
owners......it's up to the owners or their general managers to deal
with them.......so no reason to get crappy with Subway, go deal with
the GM or the owner personally...............

Deb

I'm sure by now they have all moved on to other jobs.

Get over it this happened two years ago, if they did not want your
business two years ago what makes you think they want your business
now. You won't get a reply, you did not get one two years ago, you
won't get one now. This whole letter was a waste of time to write, I
am sure when you wrote the second letter you knew you were not getting
a reply so why write it in the first place, just stick to Quizno's.
What if you had another problem with Quizno's would you ban that
sandwich shop as well.

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
260332

I can understand why Robert would repost regarding his complaint.
I know I have had complaints that were completely ignored, and that
ticked me off more than the original complaint.

Often, though, my life is so filled with purpose and meaning and more
important things in the grand scheme, that the problem becomes trvial
and forgotten.
Then, one day, I will be visitng PFB and see a letter similar to mine
and I will think, "Oh yeah, they never answered my complaint."

That could be what happened here.

As for his comments to the people here, well, after reading the nature
of his original complaint, he sounds like a petulant little boy
stomping his feet and having a tantrum, calling out, "You doodoo
head," to those who would choose to call him on his actions.

He had every right to contact the company again over something so
trivial, just as we have a right not to read his letters or respond,
and a right to forward complaints about insulting or boorish behaviour
to the management of the PlanetFeedBack site.

Tis funny that you mention Subway. My wife and daughter went to the
Subway on Perrin Beitel in San Antonio, TX (only on that street). The
employee was smoking outside but finished when they arrived. This
employee went behind the counter to take the order. Not only did he
not wash his hands but failed to wear gloves. My wife and daughter
both left the store. I guess you can call the health dept. but if they
don't see act, thet cannot react. We have stopped using Subway but use
Arbys or Quiznos for a sandwich.

I hope 1 day the Subway CEO will pick up on this !!!

Uh, and your problem was.......? It makes for a better argument if
you actually HAVE a point to argue, rather than, "you suck and I'm not
patronizing there anymore!"

i love how disgruntled customers think anyone, including Subway,
actually gives a rat's patoot about their opinion. May you and
Quizno's be happy together.

Turned an assinine, waste-of-space letter into a #1 bit here.

Who's offering dollar bills in order to end the posts? ;)

I really don't think they remember your past letter unless you
enclosed a copy of it in this one. The rest of this letter is based
on a previous letter that we and they can not currently read or refer
to and appears to be just a gloat.

I've never been to Subway. Thanks to this assinine letter, I'm going
to try them.

Looks like you helped them gain another customer, Rob.

If I get five more people to join me, we'll have wiped out the effects
of your boycott.

OH Rob...(I feel like the wife on the Dick Van Dyke show well not
really but that's the tone of "OH ROB......) i'm trying to convey.

If it ain't broke don't fix it.

You've been boycotting them for two years with Excellent results for
YOU and THEM...no problem so why make an issue of it now? I doubt
another complaint after two years of being ignored is going to make
them answer! Seriously.

This is just my opinion take it for what it's worth.

Well hell...if Rob's attitude in this letter and the comments in
response to it are any indication of his first letter, no wonder
Subway didn't want to deal with him.

He's throwing a tantrum like a 2-year-old, over the clerk asking to
see his ID. The nerve of that clerk.

OK Bobbo, do your worst. It'll just prove what a petty, pigheaded jerk
you are.

I have worked as a cashier in the past and there are credit and debit
cards out there that state on the back of the card at the signature
line - If the card does not have a signature, it is up to the
discretion of the merchant to accept the card.

By the tone in all of your posts, it sounds like you became rude with
the cashier simply because *gasp* they had the audacity to ask for
your I.D. This has to be a joke because it is hard to believe a person
would allow something so silly and petty to take up space in their
brain for 2+ years.

How about a real complaint: My husband frequented the neighborhood
Subway even after the manager rudely refused to add pepperoni to a
meatball sub, something he'd been getting at Subway's since he was a
kid. One afternoon, he went in and they refused to upsize his drink to
a medium size. It pissed him off so bad - he flipped. He threw the
sandwich at the ceiling which burst opened into pieces and sprayed all
over the store then spiked the drink on the counter/floor before
telling them they could keep their food. He almost took the door off
its hinges as he walked out. He refuses to ever step foot into that
Subway again, nor does he whine about it months later!

LMAO this letter is a joke, right?

You hate the comments supporting Subway, don't you?

:--)

At the risk of feeding the troll: (it's ok I got a Subway meatball)

Clerks asking for ID protect you. Do you keep your ID and credit card
in separate locations? Like Vermont and Oregon? If you have to go
into your wallet, purse, back pack, fanny pack or whatever you carry
stuff in, I'm sure they're relatively close in proximity. I never
even take my ID out of my carrier. Just flip the thing open, let them
check the name and be done. Do you really think the 16 year old kid
behind the counter came up with that plan?

Judging by your overwhelming need to be a smart alec to everyone, I'm
guessing you aren't exactly the most cordial fellow on the street.
Let it go. We get it. Subway sucks.

Let. It. Go.

Ther. A. Py.

WOW! I can't believe that you are still ticked over this two years
after the fact!

But it does beg to be pointed out: They haven't responded in 2 years.
If it was me, I'd have kind of figured by now that they didn't give a
crap about me and moved on, but yet you came BACK and posted another
letter reminding them that they blew you off the first time.

Just a thought, but I don't think you'll be getting a response this
time either.

Hmmm,

It's about lunch time. Not a bad idea; I think I'll go to Subway.

Thanks Robert.

Don't you know that anger can lead to heart disease later on in life?!
It's been over 2 years, drop the grudge already! If you are this upset
over someone who was essentially trying to protect you, how many other
times do you get mad on a daily basis? Maybe it's time to see a
therapist to discuss your anger problems.

I was curious, so I went looking for your original letter. Here it
is:

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
260332

I had been wondering what Subway had done to you that was so horrible
that you're still seething over it two years after the fact. And now I
know. They asked to see your ID when you used your credit card.

I'm going to repeat that, just to let it sink in. You've wasted two
years of your life being angry at a fast food joint because they asked
to see your ID when you used a credit card. Mother of God, that's just
sad.

Also, in two years' time, you've only managed to cost Subway five
customers? Quick, somebody name a holiday after this guy.

Life is way too short for this kind of aggravation, pal. You had an
unpleasant experience eating out. Big woop. Happens to everyone from
time to time, but you don't see us boo-hooing about it two years down
the road. Get on with your life. You've gotta have more important
things to worry about than this crap.

I really don't think Subway cares, and the fact that you still do
after all this time is really sad.

As for your five friends who supposedly don't go to Subway? I think
they're either lying to shut you up or are total sheep. I would never
boycott a place simply on the word of mouth of someone who supposedly
had a bad experience.

Incidentally, Subway is a franchise; you'd probably have received a
response had you written to the actual location at which you had your
alleged bad experience.

Either way, the fact that you chose to write this ridiculous and
pointless diatribe indicates one of two things: you either a) have an
overweening ego and a sense of entitlement; or b) you really need a
hobby.

If it's been a couple of years, maybe it's time to let it go? Don't go
to Subway, by all means, but to still be stewing over your complaint
years later... that's just a shame.

Are you going to update them every five years or so to let them know
you're still keeping your vow?

Subway is franchised. There is nothing that corporate or anyone else
can do. It is up to the franchisee to respond and compensate you for
the visit. Nice try though. Quiznos business is hurting a lot worse
than Subways.

Thats OK Robert. I give Subway enough business to make up for the both
of us and probably 20 of your friends. The Subways in my neighborhood
all have sanitation ratings of 98-105 and the employees are friendly
and efficient. And I LOVE their roasted chicken subs on whole wheat
with veggies and FF ranch dressing....keeps me from eating whoppers or
big macs and my hips thank me for it everyday.

Where am I going to get the special chicken sandwich that only subway
makes.

I assure you, Robert, that you and your 20 friends are not going to
cause Subway to go out of business. Nice try though.

I, too, refuse to go to Subway. I had an incident a few weeks ago at
a local Subway and I sent an e-mail from their website. I received a
letter through the mail saying basically, "we got your complaint and
we'll pass it along...thanks". I was never compensated for the 6" sub
they owe me (long story, but I assure you, a valid one). They aren't
the only or best sub place around!

Well good for you. What do you want, a medal?

Jeez, it really gnaws on you, doesn't it, Robert, that Subway had to
gall to ignore you. I'm sure your first letter was just as mature and
reasonable as this one. I can't imagine why they ignored you.

Okay, if I get any more sarcastic, I think I'm going to break
something. :)

You are kidding right?

First thing...Subway isnt a resturant. They are a sandwhich shop.

Secondly...A COUPLE OF YEARS AGO?! Are you kidding me?! You waited
this long for them to respond without sending another complaint? You
obviously didnt care too much about your own complaint to let so much
time go by without following up on it. Why should they care?

Truly suck huh? Thats really mature. I am sure they are mourning the
loss...

One letter. How did send it?

It's possible that the letter was lost in the mail. Or, if you used
PF or sent an e-mail, it's possible it never made it.

Or, maybe your letter didn't deserve a response. From the sounds of
it, you make threats. I'm going to take a wild guess and say that
maybe your letter was rude. Maybe?

In any case, the response to your new letter is "bye."

Boy, that's telling them. I bet you really have them scared.

"I also want you to know that Quiznos gets all of my business and will
continue until the day that Subway goes out of business." Is it just
me or does this make no sense at all? If subway goes out of business
is this guy going to stop going to Quiznos? Are Quiznos and Subway
the only 2 places in the world to get a sub?