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Disgusting Experience at Subway!

Posted Sun October 19, 2008 12:00 pm, by Jason M. written to Subway (Sandwich Shops)

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I called in an order: 2 BLT sandwiches no cheese on either add onions to one. When I got it home, I had 2 BACON sandwiches, no lettuce or tomato on either. When I called them to tell them, the said to "BRING IT BACK" and they will "fix it." Fine. It was brought back, and it was fixed, on your counter top. Never once was there an apology.

Now that I know this is how Subway does business I will NEVER return for the following reasons.

1. We have had a stomach bug running through our house for the last week, and by me returning the sandwich, having it placed on your countertop to be "fixed", Lord only knows who else is going to get sick from our contamination. Your employees have no sense of sanitary procedures.

2. My once hot BLT is now cold.

3. There's a Quizno's right next store, and their customer service is far superior to Subways.

I want my money refunded, the sandwich was aweful!


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by bakeslikebetty Posted Fri October 31, 2008 @ 9:57 AM

They put the food you brought back on their prep counter? All I can
say is ewww. I don't know about where you live, but here in LA this is
a violation of our health laws. Once food is in the guest hands, in
can never be brought back into the food prep area again. This is to
prevent cross contamination to other food products just in case the
guest may have a stomach bug or such. I would have told them the only
way to fix it would be to remake my food. If they would not do that,
ask for the money back and go else where.

by SAD Posted Sun October 26, 2008 @ 11:15 AM

None of the previous people who replied understood what you meant
about the stomach virus. I suppose you got the virus after you took
the sandwich back? People!!!! Stop over thinking and hiding behind the
screen. You know what she meant. You have a chance to be heard and
you pounce on this poor person who have experienced no doubt the same
as you and I. Get it together people and be real.


Uh... by friendofjimmyk Mon October 27, 2008 @ 2:40 PM

"Lord only knows who else is going to get sick from OUR contamination." by PepperElf Wed October 29, 2008 @ 12:44 AM

by PepperElf Posted Sat October 25, 2008 @ 1:05 AM

"Your employees have no sense of sanitary procedures."

it doesn't say here that you told them you were sick.... so i'm
assuming you didn't say anything and just assumed they magically

Next time I'd suggest TELLING them before doing that.

Jus watching them put the sandwich down on the counter .... not saying
anything to them... and then going online to complain about it... in
my opinion that's even worse than anything they did, because you KNEW
you were sick.

And next time... I'd suggest doing what most people do and actually
*watching* the sandwich get made...


by pinkbeer Posted Thu October 23, 2008 @ 11:50 PM

They don't care if you never go back. They would be delighted seems
how they make plenty of money from other customers who don't spread
their nasty germs to everyone.

by red0596 Posted Thu October 23, 2008 @ 7:26 PM

You had a stomach bug for a week and decided that the best food for
that was a BLT from Subway? I just hope you didn't give your virus to
the poor Subway employees!

by Buddy Posted Wed October 22, 2008 @ 10:14 PM

You had a stomach bug running through your house, you brought the
sandwich home contaminating it with the germs, and then you brought it
back to the shop & plopped it on the counter????

I think that the store should be the one on here complaining about
YOUR sanitary procedures.


by Expatriate Erik Posted Mon October 20, 2008 @ 11:14 PM

It's just like my mother always used to tell me. Starve a cold, feed a
stomach virus greasy bacon Subway sandwiches.


You crack me up by RedheadwGlasses Tue October 21, 2008 @ 9:20 AM
by anonymous consumer Posted Mon October 20, 2008 @ 5:39 PM

If you've had a stomach bug running through your house, then why would
you brig the sandwich back to the store and possibly spread your
virus. Gross and irresponsible.

by dawniedawn67 Posted Mon October 20, 2008 @ 5:32 PM

If you've all been sick with a stomach bug, what on earth would prompt
a desire for a BLT sub with onions?

Secondly, 'stomach bugs', or enteric illnesses are spread by poor
hygiene. If your family is not good about handwashing after using the
bathroom then yes, I agree, there was a contamination risk.

Otherwise, not so much.


by ~Fiâi-la-âlea~ Posted Mon October 20, 2008 @ 3:05 PM

If they'll get sick from your contamination, you may be getting sick
from the previous customer's corrected order who had the flu too. I
agree with you on that point. I hope they had gloves on. But if they
had it directly on the counter, not on paper, why not mention that
right there? You already drove all the way back.


by RedheadwGlasses Posted Mon October 20, 2008 @ 12:36 PM

"We have had a stomach bug running through our house for the last
week, and by me returning the sandwich, having it placed on your
countertop to be "fixed", Lord only knows who else is going to get
sick from our contamination. Your employees have no sense of sanitary

Apparently, neither do YOU.


by ST Posted Mon October 20, 2008 @ 12:24 PM

I'm not understanding the issue that the stomach bug brings to the
table. You ran more of a risk contaminating the store & employees by
going into the store after having been exposed to the bug than you did
by bringing your un-eaten sandwiches back.

If they had taken your un-eaten sandwiches back, then resold them to
someone else, that would be a problem. If all they did was add
condiments to the sandwiches you already had, I'm not seeing the
potential for contamination, beyond what you were already carrying on
your body.


by RowdyRetailer Posted Mon October 20, 2008 @ 10:44 AM

You enter the store with sandwich in hand, explain to them, you are
the one that just called. Give the sandwich to the attendant. Ask
that you want a new sandwich made. Seems rather simple.

BTW, you ate the sandwich after you complained about its
preparation???? Your last line was that the sandwich was awful, so
that is what I am assuming.

Good Day

by Jason M. Posted Mon October 20, 2008 @ 12:09 AM

I could have made a scene in the store, there were several other
people there waiting for their sanwiches to be made. When I told them
that "fixing them is unacceptable" Kristen (the Subway person) replied
with "you will have to wait in line if you want them remade."

I am not a confrontational person, I just wanted my sandwiches. 99% of
the time I order my food while standing there to avoid anything be
done wrong, I chose to call in this order to avoid me standing there
longer than necessary.

To answer another question posed, I would prefer some sanitary
training over my money refunded. Regardless of whether I was sick or
not, I could have done far worse to that sandwich and they never would
have known.

I apologize for not speaking up to those in line to warn them, I was
tired, hungry and fed up at that time.


And how would that matter.. by Scare D Cat Mon October 20, 2008 @ 8:13 AM

I don't think that you did anything wrong here. by missmicrophone Tue October 28, 2008 @ 3:11 PM

by Meb Posted Sun October 19, 2008 @ 11:36 PM

The time to ask for a refund or for new sandwiches was while you were
standing there watching them make them. I realize that it's easier to
write a letter than to confront someone directly, but it's really the
way to go.

I'm not even going to comment on the fact that you brought sandwiches
back into a restaurant after your family had been sick for a week.


And he's worried about by MA Cunningham Mon October 20, 2008 @ 10:28 AM

by Nicole F. Posted Sun October 19, 2008 @ 10:59 PM

Why didn't you ask to get the sandwiches completely replaced? They
might have just thought they were fixing it quick for you, adding the
lettuce and tomato--easy fix, right? You should have said something,
then and there, IMO.

by Shan Posted Sun October 19, 2008 @ 8:10 PM

It doesn't matter, the sandwiches left the store. Even if they were
brought back, they should've been thrown away and new sandwiches made.

by Michelle O. Posted Sun October 19, 2008 @ 5:51 PM

I get what you are saying - They should have just replaced your
sandwiches, not opened them back up and added to them. You are
absolutely right. If this is indicative of how they handle these
situations, it would seem there is a legitimate concern.

I happen to think it is good that you are bringing this to their

I also think, however, that you should have spoken up at the time.
(maybe you did and simply didn't put that in your letter) Why not
just say, "hey -please make me new sandwiches as these are now cold"
or something like that. Often times at Subway I see young workers who
may not have even thought about the potential contamination issues.
Could you not have said something, rather than wonder who else is
going to get sick from your germs? Act like an adult and do what is
right, even if you don't have to.

Your real and legitimate comment/complaint gets lost in your letter,
drowned out by your immaturity.


I don't think he said anything... by WantToPlayAGame? Sun October 19, 2008 @ 6:06 PM

by WantToPlayAGame? Posted Sun October 19, 2008 @ 5:10 PM

I'm curious how you wanted Subway to resolve this.


It sounds like by Donno Sun October 19, 2008 @ 10:14 PM

Actually, by MA Cunningham Mon October 20, 2008 @ 10:29 AM

by Bill R. Posted Sun October 19, 2008 @ 4:57 PM


I was in your corner until you mentioned that you knowingly and with
forthought took those sandwiches back to the store after being exposed
to the unhealthy conditions at your home.

On the other hand had the employee asked you where the sandwiches had
been in the mean time or if they were exposed to any sick folks you
would be in here writing a letter about that.

You have created a true No - Win situation.

I hope Quizno's know what they are getting into.



"I hope Quizno's know what they are getting into". I would like a list by Steve-OH Sun October 19, 2008 @ 5:20 PM

I want to be able to shop safely by Bill R. Sun October 19, 2008 @ 5:35 PM

Or... by WantToPlayAGame? Sun October 19, 2008 @ 5:38 PM
by Jason M. Posted Sun October 19, 2008 @ 4:46 PM

No, how many OTHER times has this or will this happen?


by Steve-OH Posted Sun October 19, 2008 @ 4:40 PM

have caused contamination?


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