Disgusting Experience at Subway!

They put the food you brought back on their prep counter? All I can
say is ewww. I don't know about where you live, but here in LA this is
a violation of our health laws. Once food is in the guest hands, in
can never be brought back into the food prep area again. This is to
prevent cross contamination to other food products just in case the
guest may have a stomach bug or such. I would have told them the only
way to fix it would be to remake my food. If they would not do that,
ask for the money back and go else where.

None of the previous people who replied understood what you meant
about the stomach virus. I suppose you got the virus after you took
the sandwich back? People!!!! Stop over thinking and hiding behind the
screen. You know what she meant. You have a chance to be heard and
you pounce on this poor person who have experienced no doubt the same
as you and I. Get it together people and be real.

"Your employees have no sense of sanitary procedures."


it doesn't say here that you told them you were sick.... so i'm
assuming you didn't say anything and just assumed they magically
knew?


Next time I'd suggest TELLING them before doing that.

Jus watching them put the sandwich down on the counter .... not saying
anything to them... and then going online to complain about it... in
my opinion that's even worse than anything they did, because you KNEW
you were sick.


And next time... I'd suggest doing what most people do and actually
*watching* the sandwich get made...

They don't care if you never go back. They would be delighted seems
how they make plenty of money from other customers who don't spread
their nasty germs to everyone.

You had a stomach bug for a week and decided that the best food for
that was a BLT from Subway? I just hope you didn't give your virus to
the poor Subway employees!

You had a stomach bug running through your house, you brought the
sandwich home contaminating it with the germs, and then you brought it
back to the shop & plopped it on the counter????

I think that the store should be the one on here complaining about
YOUR sanitary procedures.

It's just like my mother always used to tell me. Starve a cold, feed a
stomach virus greasy bacon Subway sandwiches.

If you've had a stomach bug running through your house, then why would
you brig the sandwich back to the store and possibly spread your
virus. Gross and irresponsible.

If you've all been sick with a stomach bug, what on earth would prompt
a desire for a BLT sub with onions?

Secondly, 'stomach bugs', or enteric illnesses are spread by poor
hygiene. If your family is not good about handwashing after using the
bathroom then yes, I agree, there was a contamination risk.

Otherwise, not so much.

If they'll get sick from your contamination, you may be getting sick
from the previous customer's corrected order who had the flu too. I
agree with you on that point. I hope they had gloves on. But if they
had it directly on the counter, not on paper, why not mention that
right there? You already drove all the way back.

"We have had a stomach bug running through our house for the last
week, and by me returning the sandwich, having it placed on your
countertop to be "fixed", Lord only knows who else is going to get
sick from our contamination. Your employees have no sense of sanitary
procedures."

Apparently, neither do YOU.

I'm not understanding the issue that the stomach bug brings to the
table. You ran more of a risk contaminating the store & employees by
going into the store after having been exposed to the bug than you did
by bringing your un-eaten sandwiches back.

If they had taken your un-eaten sandwiches back, then resold them to
someone else, that would be a problem. If all they did was add
condiments to the sandwiches you already had, I'm not seeing the
potential for contamination, beyond what you were already carrying on
your body.

You enter the store with sandwich in hand, explain to them, you are
the one that just called. Give the sandwich to the attendant. Ask
that you want a new sandwich made. Seems rather simple.

BTW, you ate the sandwich after you complained about its
preparation???? Your last line was that the sandwich was awful, so
that is what I am assuming.



Good Day

I could have made a scene in the store, there were several other
people there waiting for their sanwiches to be made. When I told them
that "fixing them is unacceptable" Kristen (the Subway person) replied
with "you will have to wait in line if you want them remade."

I am not a confrontational person, I just wanted my sandwiches. 99% of
the time I order my food while standing there to avoid anything be
done wrong, I chose to call in this order to avoid me standing there
longer than necessary.

To answer another question posed, I would prefer some sanitary
training over my money refunded. Regardless of whether I was sick or
not, I could have done far worse to that sandwich and they never would
have known.

I apologize for not speaking up to those in line to warn them, I was
tired, hungry and fed up at that time.

The time to ask for a refund or for new sandwiches was while you were
standing there watching them make them. I realize that it's easier to
write a letter than to confront someone directly, but it's really the
way to go.

I'm not even going to comment on the fact that you brought sandwiches
back into a restaurant after your family had been sick for a week.

Why didn't you ask to get the sandwiches completely replaced? They
might have just thought they were fixing it quick for you, adding the
lettuce and tomato--easy fix, right? You should have said something,
then and there, IMO.

It doesn't matter, the sandwiches left the store. Even if they were
brought back, they should've been thrown away and new sandwiches made.

I get what you are saying - They should have just replaced your
sandwiches, not opened them back up and added to them. You are
absolutely right. If this is indicative of how they handle these
situations, it would seem there is a legitimate concern.

I happen to think it is good that you are bringing this to their
attention.

I also think, however, that you should have spoken up at the time.
(maybe you did and simply didn't put that in your letter) Why not
just say, "hey -please make me new sandwiches as these are now cold"
or something like that. Often times at Subway I see young workers who
may not have even thought about the potential contamination issues.
Could you not have said something, rather than wonder who else is
going to get sick from your germs? Act like an adult and do what is
right, even if you don't have to.

Your real and legitimate comment/complaint gets lost in your letter,
drowned out by your immaturity.

I'm curious how you wanted Subway to resolve this.

Jason,

I was in your corner until you mentioned that you knowingly and with
forthought took those sandwiches back to the store after being exposed
to the unhealthy conditions at your home.

On the other hand had the employee asked you where the sandwiches had
been in the mean time or if they were exposed to any sick folks you
would be in here writing a letter about that.

You have created a true No - Win situation.

I hope Quizno's know what they are getting into.

BillR.

No, how many OTHER times has this or will this happen?

have caused contamination?