Please Hang Up the Phone While Working, Subway Employees

Unfortunately places like Subway often operate with no manager
present, so it could be they're unaware of a employee using paid time
for personal business.

I really hope you get a response, it's a really well written letter,
and not too much to ask.

Well written, articulate letter that is not begging for gift cards or
someone being fired. Well done! I hope you receive a response and
they change/enforce a no cell phone policy.

How refreshing to read a letter that not only states a valid complaint
but does so in a way that is not insulting or begging for freebies.

I agree, talking on a headset while helping customers is rude and
uncouth. I hope they respond to your complaint.

Great letter! I would be angry too if an employee was taking a
personal call while serving me and I would complain too!

Excellent letter, Lindsay. I completely agree with you.

Very well written letter, and you voice your complaint so politely! I
agree with you completely -- there is no excuse for personal phone
calls in this situation. If I am on a personal phone call at work and
one of my "clients" (bosses) needs me, I immediately say to my friend,
"I have to go, bye." They understand, and they'd do the same to me.
It's nothing personal.

This young man needs to learn some lessons in manners and customer
service.

Again, excellent letter. This letter is a great example of a
complaint letter.

Excellent letter, Lindsay, and a very valid complaint.

What is it with people these days and their cell phones? I work at a
mid-major university, and a couple of years ago, my co-worker and I,
while on break, decided to sit outside the entrance to the Student
Union and count how many people were actually on the phone. The ratio
was just about 2 out of every 3 people that walked by was on the
phone. Why oh why is it SO necessary to be talking to someone when
just walking to class? Same goes for when you're shopping. I could
understand calling home to find out if a certain product was needed,
but to carry on conversations while shopping?

And for the life of me, I will NEVER understand the point of text
messaging. I see people spend a lot of time texting back and forth.
Why don't you just pick up the damn phone and converse that way and
get it over with???

Sheeesh!!

I agree with you, and I have to say this is one of the best written
letters I've read.

Yep. This is another symptom of the phone/text generation. People
that inisist on being "connected" 24/7.

It is everywhere, and and as you point out it has seeped into the
service industry. It must be really frustrating for a CSR to deal
with customers that talk on phones (I admire people working as CSRs as
I couldn't do it), BUT now we have to deal with company
represnetatives doing it to customers. I have only had it happen
twice and it is rude and most objectionable.

You wrote a very professional letter. I happen to agree with the
message, but I honestly feel this is one of the best composed letters
I have seen in a long time.

I don't know where we're headed with manners

Excellent complaint letter and great suggestion. You've written it
very well and I agree with you completely.

While this situation was definitely annoying and warrants a complaint,
my feeling is that it should have been done through the local manager.
I'm guessing that Subway already has a policy in place that states
that employees are not to be taking care of personal business on
company time, using the phone etc. However, it sounds as if maybe
there wasn't a manager present at the time. If this was the case, I
would have noted the employee's name if he had a tag and called to
speak with a manager later. This way the issue is taken care of on a
local level. As it is, I don't believe that you specified the
location this took place at so corporate really can't reprimand anyone
in specific.

Its rude to say the least. The employee should be focused on that
customers needs at that time and only that.
And while we are on the subject its very rude of customers to do the
same...being on their phone while being assisted by an employee.

It is inefficient and thoroughly bad manners. They should only take
calls if they are work-related.

I agree 100%. The attention should be on the customer and working, not
personal calls.