Stay off the phone while waiting on Customers!

I once had a bad customer experience with subway,due to rude workers I
did,t say anything at the subway but did send a complaint notice of
how I was treated and within a week corporate office was calling me
and informing me that they had called the subway I visited to correct
the situation and then proceeded to send me a free subway coupon.

you people put too much stock these employees

theoretically yes the customer should be the number 1 priority. if you
were a sandwich maker would you honestly put the customer before an
important phone call. those jobs are a dime a dozen and i am sure
getting paid minimum wage isnt much of an incentive to ignore the
phone call

You should give the employee the benefit of the doubt. Maybe she
really needed to make an important call. You said she used the
company phone and not a cell phone. When we are at work and need to
make an important call we make it. People need to be a little more
understanding.

Why didn't you just say "enjoy my lunch and walk out?" That would
have gotten your point acros and you could have gotten lunch elsewhere
and been happy, and you would have won both ways.

This sort of behavior will continue until a majority of people are
willing to speak up and call someone out on this. Some people honestly
were never taught any common courtesy!

I hate it when the store clerks are talking or texting when they're
supposed to be waiting on me!

Seems to me it was a personal call. Most business phones are right at
the register for all of the customers to hear the conversation. If it
was a business call, I would hope that a letter wouldn't be written.

While I wouldn't go through with it, I'd be VERY TEMPTED to just grab
my sandwich and head out. If she doesn't want to take my money, I'll
just get my food and go.

No personal calls should be made at the work station. Received or
made. If you work with the public then they are your top priority.
If you have an emergency than another associate or the manager will
take over. From What the OP was posting I doubt it was an emergency.

How did you know if the personal phone call was not an urgent issue?
If it was an emergency, I'll be darned if any strange person at my job
place comes BEFORE my loved ones!

Is it possible the employee was calling to check on someonw who had
not shown up? Or that they saw that they needed change and was
calling the mananger? Are you sure it was personal?

back when i was at little creek.... at the base subway, if your order
was for more than x amount of sandwiches (maybe 3 or 5 i don't
remember) you had to call or fax it in ahead of time

i sure hope people don't expect employees to go on break to answer
that kind of phone call...

You are absolutely correct.
You should address this with the manager or franchisee if he is a
hands on owner. All locations are independently owned and operated
from what I know.

This is unacceptable.

I completely agree.

A few people mentioned this might have been an emergency. Fine. Then
the proper thing to do is make sure another employee is able to handle
the next customer while going into the back to make the call.

Normally I would frown upon an employee using the phone for a personal
call while working, but if I heard the conversation and it was
something that really couldn't wait or an emergency, and it didn't
take too long, I would be willing to overlook it. Maybe the employee
couldn't leave the register to make the call away from the customers.


Did you hear the conversation?

Maybe it was an emergency



Good Day

and were they calling out or calling in?

what did they say?



i ask because ... personally i can tolerate some forms of personal
calls. sure i want my food, but if i have to wait 120 seconds for the
retail person to call home to say "hey remember to pick up whatever
kid from daycare"... it won't ruin my day or my sandwich.

ask for customers to refrain from cell-phone use while placing orders!