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Unacceptable Store Closing Almost Half-Hour Early!

Posted Thu August 20, 2009 12:00 pm, by Paul L. written to Subway (Sandwich Shops)

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I am greatly dissatisfied with the way that the Route 1 South (Store A8) Subway restaurant in Edison NJ is ran. I was unable to enter the restaurant this evening due to the doors being locked at 9:39PM! Clearly posted on the door was the closing time of 10:00PM for Thursday. I showed up to this Subway over 20 minutes prior to its closing and was locked out. I proceeded to knock on the door in case it was locked early on error. The closest employee, a redheaded male, pretended to not hear my knocks despite being only a few feet away. Another employee, a young Indian lady, behind the counter mouthed the words, "We're closed!" before turning her back to me. I have never seen a restaurant ran so poorly in my life. It takes roughly fifteen minutes, each way, to drive to this Subway location. So in conclusion, I wasted 30 minutes worth of gas to be denied service from a restaurant which should have closed at least 21 minutes prior to the posted sign.

Change their store closing signs to 9:39PM if their employees are having trouble keeping the restaurant open until the scheduled time. No potential customer should be locked outside during the business' "open" hours.


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by RedheadwGlasses Posted Mon August 24, 2009 @ 12:20 PM

I agree. If they had a legitimate reason for closing, they could post
a sign on the door to inform people ("No water" or "electrical
problem"). I don't believe they were robbed--that suggestion was just

My theory: Closing early so they can get out the door at 10 p.m.

by dottiejean28 Posted Mon August 24, 2009 @ 11:20 AM

go in and ask for the number of the franchise owner, and call them to
complain or ask for the email adress.

I wrote a letter about Subway running out of certain vegetable
components and they offered me two foot longs


by K.B. Posted Sat August 22, 2009 @ 12:06 AM

As someone who wrote to Subway on this site about bad service, I can
tell you you will receive no response to your letter... I think each
one is individually owned and operated (just a guess though). As a
retail manager, I had someone come to me and inform me of a bad
experience they had had when my assist. manager closed my store 30
min. early. I came to find out that this was a frequent practice for
her that was costing my store A LOT of money! I would bring this to
the store manager's attention if you actually want it addressed. If
nothing is done, I'd find another Subway that sticks to their hours to
visit! There's no reason for them to have closed early, aside from an
emergency... In that case I doubt the employees would be inside just
doing their normal closing routine!


Not In original letter....... by RowdyRetailer Mon August 24, 2009 @ 1:34 AM

by Nate. Posted Fri August 21, 2009 @ 11:49 PM

Maybe you were the only person they had seen for hours. If they had
been continually slow since say 8 or 8:30, maybe the manager or owned
had instructed them to begin the closing process. While it would be
nice if restaurants were open all the time, it is not unheard of for
them to close early if business is slow. I work at a restaurant that
follows this procedure - if business is slow, we cannot afford the
labor and utility costs to stay open for the one or two people that
might arrive. I would say if this is the case, that the management is
running their business well, not poorly.
Were you aware that these were the hours, or did you simply go there
and then find out?


by Donno Posted Fri August 21, 2009 @ 1:13 AM

It would be nice if they respond and offer you an explanation. If
something came up and they closed that early, the least they could do
was open the door and tell you why they closed so early.

My guess is they simply wanted to go home.


My guess is another..... by RowdyRetailer Fri August 21, 2009 @ 9:01 AM

Unlikey robbed by jeishere Fri August 21, 2009 @ 9:18 AM

Plus, if they were "just robbed", where were the police? by The Return of BellaSera Fri August 21, 2009 @ 10:55 AM

RE by RowdyRetailer Fri August 21, 2009 @ 8:36 PM

Sorry Rowdy. I still don't buy it. by The Return of BellaSera Sat August 22, 2009 @ 8:36 AM

Am I allowed to have my own guess? by Donno Fri August 21, 2009 @ 6:50 PM

Ummmmm...yah....sure.....whatever by RowdyRetailer Fri August 21, 2009 @ 8:38 PM

by RowdyRetailer Posted Fri August 21, 2009 @ 12:47 AM

Maybe there was some sort of an emergency taking place.

Good Day

by Nicole F. Posted Thu August 20, 2009 @ 11:20 PM

Perhaps something happened that warranted their closing early.

If not, then it's good that you've e-mailed them.


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