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 It's Not Nice to Lie to a Child, Subway!
Posted Fri March 13, 2009 12:00 pm, by Marshal E. written to Subway (Sandwich Shops)
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Greetings -
When viewing the recent ad campaign showing kids being told 'no' by their parents and then going into Subway where a cute/happy/pleasant worker says 'Yes' to the child's request of what he/she wants on their sandwich. My son looked at me and exclaimed, 'LIARS!'
See, the ad never displays ANY disclaimer of any kind about any limitations to being able to order whatever he/she wants.
So imagine our surprise when my 9yr old requested a Kid Pack, requested what he wanted on the sandwich and was told, ready?
"No".
They would not make his sandwich the way he wanted as the ad's claimed. He was a bit crushed, I was miffed. We left the store and went elsewhere (this was in Subway located in Antioch, IL).
Another Subway, Round Lake Beach, IL, different day/time, S A M E thing occured. That time we were frustrated but remained there. We had to buy a non-kid's pack in order to get what my son wanted (had to literally beg them for decent customer service to get the stinking toy separately that comes from the kid pack..i mean come on, McD's sells their toys with no problem if you don't order a Happy Meal) - no wonder people dont like to eat healthy... service doesnt match the false advertising and the service is a bit lower than expected.
My 9yr old has continued to say, "they lie!" each time we see the commercials. We used to frequent Subway more often, but after this issue we haven't gone back to any Subway since.
I'd like Subway to provide some kind of apology to my son for lying to him. Basically, something to show you made a mistake and were sorry for crushing a 9yr old's desire to 'get what he wants' as your ad claims he can do in your stores. Maybe that will provide to us a reason to give Subway another chance. My son tells his friends not to go to Subway due to this issue.
At the very least add a disclaimer to your commercials stating 'not applicable on kid packs'. Your ad's only show that a kid can get a 'yes' to whatever they want on their sandwich. Mine only got 'No' and bad attitudes.
I am sending this to local news stations FOX, NBC, CBS, ABC, WGN. Perhaps they can help provide a response as to the false ads as I sadly do not have the confidence I'll receive any response from this letter.
Thanks,
Disgruntled and hungry
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by Shrew2u Posted Sun March 15, 2009 @ 7:13 PM
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This would have been a great time to exercise the following parenting
approach:
Child: I want what I want, the way I want it, RIGHT NOW.
Parent: Hon, you can't have it ALL exactly your way. Here are your
choices for subs...[list subs]..., any one of which you can have made
with your choice of toppings. [Which was the point of the commercial,
if you actually pay attention to it!]
Child: Okay, I'll have...[learns that the world does not revolve
around his/her desires, but there is room for compromise]
~OR (knowing some under-parented children)~
Child: [screaming ka-ka fit]
Parent: Your behavior is not appropriate, so we're leaving now.
[takes child out of store, waits out fit, explains the ways of the
world to child]
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by haranj Posted Sat March 14, 2009 @ 8:49 PM
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at an early age -- MOST ads lie! rather than getting upset about it,
use it as a learning experience and continue to teach him how to
dissect the claims made by ads - he will become a smart consumer -
sounds like he is pretty smart to begin with.
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by Wolf Posted Fri March 13, 2009 @ 5:37 PM
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You can only get certain sandwiches in the Kids pack. That's it.
Just like you can't order a Happy Meal and get a Big Mac for the
burger. The kid in the ad is NOT ordering from the kids pack. That
kid looks too old for the kids pack. Why don't you use this to teach
your son that you don't always "get what you want". There are MANY
disappointments in Life and if your son's ONLY disappointment is with
a sandwich, I think he is very lucky. Count your Blessings that you
CAN go to Subway whenever you/he wants. Many kids don't know when
their next meal will come.
As for the toy, the ones at Subway are junk. Worse than the other
fast food places.
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by Meph Posted Fri March 13, 2009 @ 5:04 PM
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Were you perhaps trying to "make your own sandwich" ? Subway is very
strict on their people to follow the menu and will provide whatever
veggies you want but will not replace meats and only offers Ham,
Turkey, Roast Beef, and Tuna for Kids Packs. A lot of this story is
missing and i would tend to think that something would have to be said
in a rude manner or someone acted in a rude manner for the employees
to get an attitude.
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I'm curious as to what your son was requesting. Maybe his request was
out of line? Maybe they would have said "No" to an adult who had the
same request? Of course, I don't see what they'd say "no" to in the
first place. Worst case, your kid wants something that costs extra
and you pony up some extra change (but it doesn't sound like they even
gave you that option).
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