Shame on You Subway

When restaurants are required to post nutrional information on a
product they need to have standards to meet the nutrional information
posted. Most have required of X ounces of meat etc. Now you can
certainly request revisions on your food and ask for extra onion or
extra cheese etc.

When you see photography of food in the menu it is never the actual
product. For example when you see a commerical with a turkey the
turkey is frozen...painted with shoe polish and the one area they may
carve cut is cooked in a spot location with a torch. They do this so
the turkey keeps that plump look while under hot lots during a photo
shoot etc.

I do think the "sandwich artist" at subway may need some lessons as it
is about customer service. My motto is give me customer service,
value and quality.

I say good for you for letting subway know. Often in my profession I
send people out to pick up my lunch and they don't know to say Ahhh
that doesn't look like enough meat etc. they just place the large
orders and dash out. Subway needs to be made aware so they take some
extra time and attention with their product quality.

I was at a conference this week. There were two guys one day that
went to Subway. They got the SAME bread, SAME meat and their
sandwiches looked COMPLETELY different. Why? One was loaded with
veggies, the other had none.

Looking at the pictures, one is loaded one is not. If you wanted your
to look like the other one, ask for more. When they ask me for what I
want, I say "lettuce, a bit more please, cucumber, loads of green
pepper, carrots and Parmesan cheese" that is in addition to the mayo
and honey mustard.

So you see, it is all in WHAT and how MUCH you ASK for.

I'd say we've learned to lower our standards. I agree that the
advertised sandwich looks a lot more dressed up than what they
actually serve you. It's a sandwich with makeup.

We all know now that, "what you see is NOT what you get". Most (I
really would love to say all) advertisement agencies use the same
tricks.

In the case of food items, they are actually not even real. Yup, just
like the plastic fruit Aunt Joan used have out, same deal. Crafters
make these products from Styrofoam and airbrush them.

we don't expect much when we go to corporate food restaurants, but i
have been suprised and disappointed eating at them. if you get some
lazy employee making your food your food looks like that. be even if
taco bell's made correctly it looks close to the photo and tastes ok.
i could name 10 subways in los.angeles that serve slop. i've eaten at
numerous restaurants near the studios w/ substandard food . if these
execs can't regulate the stores or restaurants that could make them
famous or infamous, then philadelphia's s.o.l.!

Since when does the food look like the picture? Never.

Yes I'm giggling.

I learned this back when I was a child. The photo will never look
like what you get.

In grade school they taught us that the food in the photo is usually
plastic or rubber, and they use a lot of photo tweaking (camera angle,
special lighting, air brushing) to make it look as good as possible.

In fact, you can actually buy special lighting boxes just to showcase
small items - like food, ebay items, etc - in order to sell them.


And as for asking for more meat... you can get more meat, but you pay
for it.

Besides as everyone else has said.. YOUR sandwich has almost no
vegetables. Yet you expect it to look *identical* to a sandwich
that's filled with them!

You know... Come to think of it MY sandwiches look more like the
"picture perfect" one... because I ask for all the veggies.

Food is like models and actresses. They primp and airbrush and do
whatever it takes to make the food look good for the photo shoot.
Trust me, you DO NOT want to eat the sandwich in the picture. It's not
even edible. They spray it with stuff, they use plastic parts, it gets
poked and over-handled. Then, afterwards, they Photoshop the hell out
of it.

Also, what did you order for veggies? If you take a good look at the
"model" sandwich, you'll notice it has "the works" for veggies and not
really that much meat. It makes it look bigger than yours, but the
meat content is really the same.

You do realize that it probably took a long time for Subway to put
together that sandwich that they're advertising, right? It's not just
Subway either. It's any food joint that displays photos of their
products.

Of course they want their sub to look as packed as possible. However,
the picture you are seeing in the ads are misleading. You are looking
at it from the front, which means all meats and veggies are pushed to
the front to give the impression they are overstuffed. If you were to
look at that same sub from the side, as the one you bought, there
would be a lot of empty space inside near the fold of the bread.

I'm not saying it's right - it IS misleading. However, chances are
that the amount of meats and veggies are nearly identical between the
two photos (net weight). Now, this may differ from one store to the
other, so it's quite possible that they did rip you off.

However, when is the last time you saw, in real life, a Big Mac or
Whopper sitting 5" tall, as advertised?

Frankly, if they advertised the sandwich as it's sold to the consumer,
it would hardly make anyone rush out to buy one. Not saying it's
right - I'm just sayin'...

Subway's sandwiches taste good though, but GRANTED they could make
theirs look like the ones advertised. That's why I mostly go to
Quizno's or Penn Station.

pictures of advertised food items rarely look like the actual ordered
item. it's too bad that they do it but hey, that's life. they probably
do it to show all the items that are on something so they don't get
sued for that by someone else claiming they couldn't tell from the
picture what was on the sandwich. If you felt like the sandwich didn't
have enough meat or veggies on it you should have spoke up. if you
really weren't that satisfied why didn't you just walk out? did
someone have a gun to your head and make you pay for it? did another
person hold a gun to your head when you took that gigantic bite too?
not trying to be mean but let's use some common sense. frankly the
sandwich on the left would be waaaaay too big to eat without smashing
it down anyway!

While I agree there may be an extra fold of meat on the ad shot,this
is the natural affect wrapping anything has on the item.

They should have an exact weight of the "money items" they put on
there.

I opened a place in Myrtle Beach years ago and consulted with a firm
that tells you how much of each item to dispense and they would break
down cost and profit,it's called "portion control"

This is why places like McD's use boxes for their signature
items,cost a bit more and worse for the planet but makes for a much
nicer presentation.

All I ever get at Subway are the Veggies (with double cheese). And I
ALWAYS have trouble CLOSING them. They ALWAYS pack them full for me.
Why? Because I ASK for more veggies on them. If I don't think there
is enough lettuce, I ASK for more. If I want more green pepper, I ASK
for more. No matter HOW busy they are, no matter HOW many people make
it, I NEVER have had a problem. You really need to SPEAK UP. If you
don't and you pay for it and walk out, then you get what you paid for.
If you paid for double meat and didn't get it, THEN there is a issue.


My Big Macs I get sometimes NEVER look like the picture. My burger at
Red Robin when we go looks NOTHING like the picture. NOTHING EVER
looks like the pictures. Never has and never will. And I don't
expected the food I get to look like the pictures.

Wow, maybe Canadian Subways are just better, because every time I eat
there they look a lot more like the one on the left and taste great.

it's very apparent that the pic on the left has an abundance of
veggies that the pic on the right does not.

As far as the meat is concerned, it looks to be about the same, so if
you CHOSE not to get all the same veggies (or as much) as the pic on
the right, how is that THEIR fault?

And every Subway up here has pre-prepped meats so every sandwich gets
EXACTLY the same amount of meat, the bulk comes from what you add to
it, which, you can put as much veggies or dressings as you like OR pay
for additional meat for like $1.00.

Unless you plan on ordering the sandwiches EXACTLY as they are
advertised, it seems kind of unfair to accuse them of shortchanging
you when they build the sandwich to you specifications.

I've only been to Subway once in recent memory and it was terrible.
There was so little meat on it I felt like I was eating a bread
sandwich. This is why I go to my local deli where I can get a packed
sandwich on a roll for about $5.00.

OK, why don't we send in our answers to 5 questions regarding Subway:

1. Do you feel the sandwiches Subway advertises on TV look like the
the sandwiches you actually get at Subway?

2. Do you think you are getting your money's worth at Subway?

3. Is the quality the same in all Subway shops?

4. Do you feel satisfied after eating a Subway?

5. Would you recommend Subway to your family and friends?

To me it looks like someone took a bite out of the sandwich then took
the picture. The bite area is squashed where your hands would go to
hold the sandwich and bite.

I love their 5 dollar subs. I get the meatball one and eat one 6 inch
for dinner and take it to work the next day for lunch.

If I am not mistaken they make it in front of you. If it is not to
your liking, the time to tell them is then. The one in the picture
looks fully loaded

It may also have double meat and cheese which costs extra. My wife
gets the club with all the vegetables and looks very similar to the
one on the right.

Good Day

I'm looking at these two sandwiches, and honestly this looks like a
comparison of the advertised and actual products a lot of chain fast
food joints.

The actual product is mashed down, and it is very possible it contains
the spec amount of ingredients.

I'm not saying it looks appetizing - it doesn't. It reminds me of the
scene in Falling Down, where Michael Douglas challenges the manager as
to the pictured product vs what he was served.

Not pertinent to the current discussion: I think that when the
manager says he can't serve breakfast 1 minute after the end of
breakfast, Douglas says "The customer is always right," and the
manager replies "We don't subscribe to that policy."

I haven't patronized Subway for several years now, and not only for
their "bread only and skimpy ingredients sandwiches", but also for the
lack of customer service.

Here's my point - I went into the Subway in Suwanee, GA to purchase a
meatball sub for my daughter. All my daughter wanted on the sandwich
was the meatballs and some black olives. When the employee made the
sandwich, she put two (2) super small sized meatballs (yep, only 2),
and then she counted out eight (8) small slices/pieces of black
olives. When I asked for an additional meatball and some more olives,
she yelled back at me "NO" this is how much goes on the sandwich. I
even offered to pay additional money for what I wanted on the sandwich
and again she repeated "NO" very sarcastically. I then informed the
Subway employee that Subway was already making a profit on my
daughter's sandwich because she didn't want lettuce, tomatoes, onions,
peppers, or anything else on the sandwich other than the meatballs and
olives. Needless to say I still didn't get anywhere in the discussion
to prove my point with the Subway employee, so I just decided to leave
the Subway shop.

From that day, and up to this writing I make sure that I tell everyone
that talks about patronizing a Subway what happened to me that day,
and I will keep asking friends, family and acquaintances not to buy
anything from Subway.

One thing I would like to add. Does your stomach actually care what
the sandwich looked like before it was digested?

jkj

Other than those two sandwiches not looking anything alike... you can
guess how the first sandwich was made: There is nothing BEHIND those
ingredients you see -- they're all laid out in front, stacked on one
another, to make the sandwich look as full as possible. But I bet the
pre-measured amounts are in there, re their legal department.

It's true that they all do it the same. However, "the same" is
apparently not consistent with the ads.

What you need to do is bring in the picture and ask for it as shown in
the picture. Meat folding and fluffing, if that's it, and all.

All this Subway is making me hungry. I like Subway, but love Mr. Sub
(canadian). Now I think my daughter and I will have to stop there on
our way home from Mommy and me.

If you look at any fast food restaurant you will notice the actual
sandwich you receive never looks like the sandwich from their stock
photo or on a commercial.

All Subway sandwiches are made in front of you, the way you ask for
them. While your sandwich was being made, did you ask for more
vegetables to be added if you thought they did not put enough on it?
That was the time to speak up.

Also if you are going to be taking pictures of sandwiches to make a
comparison, the sandwich should be the same type and the picture
should be taken the same way - the Subway photo shows the length of
the sandwich while your picture shows the width.

This really isn't a comment on your complaint towards Subway--which is
pretty clear thanks to your pics. But you're in Philly...Land of the
Hoagie! I grew up outside of Philadelphia and now have moved to the
West and I can't tell you how much I miss hoagies (and pretzels and
schnitz and good sweet corn). Will you kiss Subway goodbye and have a
hoagie for me, Sidney? Thanks, you're a peach.

Speak with your wallet and switch brands. I did so a long time ago.
Subways prices are too high for the amount of meat you receive.
Quiznos is delicious, and their $5 subs have 3x as much meat as
Subway. You also may want to try Lenny's.

This is why I quit going to subway, they make bread sandwiches
constantly. I may do a comparison like this next time I go to
Arbys...their commercials have this roast beef stacked up way high
then you get an actual one and it's flat as a pancake.

My favorite place for subs would have to be Wegmans, their subs
actually do look like the one shown here on the left and you can get a
14 in. sub for 6.99! Can't beat it and it is always made fresh to
order.

That's a HUGE difference. Looks like you got the heel of a loaf of
plain bread, not some seasoned roll like shown in the picture.

Great letter.

If you could take apart the sandwich on the left, it may have most of
the same ingredients as the one on the right, but its called
presentation. And while we would all like our food to look as perfect
as it does in the ads it will not...unless of course we prepare it
ourselves.

That said in all the years I have gone to Subway to get my tuna sub
mine has NEVER looked as horrible as the one on the right...but it has
never looked perfect like the one on the left either.

WOW! That's quite a difference! Like some people say, a picture is
worth a thousand words.