RE: Overdraft policy/fees

Suggestion:
Ask what qualifies for "eligibility" for refund.
I closed my accounts at Washington Mutual, because I called in to have
money transferred (before internet banking) and it was not
transferred. The result: i had two overdraft fees. They REFUSED to
reverse the fees. The result: I took my little piddly thousands to
Wells Fargo. Wells Fargo was happy to have my 10 grand, even if
Washington Mutual was not. Seems to me, MAYBE they should have had the
presence of mind to realize since it was THEIR error, in not
completing the transaction, that the $60 was not worth the loss of the
accounts.

Of course, this is precisely why that bank ended up going belly up.
Bad business transactions; not knowing when to hold and when to fold.


Unlike everyone else here, I know that banks and companies do well to
rethink their policies; when push comes to shove.
You are obviously talking to the wrong people. A teller has little to
no authority to reverse charges. A supervisor might. The branch
manager will. At this point, banks cannot afford the luxury of losing
long term customers, who have larger amounts.
If your three accounts total a few hundred to a couple grand, they may
wish you a fine farewell. If you have 100 grand, or more, and you
demand a cashier's check to pull out, they should be willing to
realize the potential loss from losing your money. Sadly, the more you
have at stake, the more they are willing to do.

Whether or not it is your fault; clearly it is, it's always nice to
know your bank appreciates the value of you, the customer. For me,
even though my checking was under $10,000, I felt they stood more to
lose by losing my piddly money, than they stood to gain by holding
tight to their $50-60. In business concessions have to be made. It's
up to you now, to decide whether that concession is worth walking (ie,
cost to set up new checks, new accounts, etc) vs. the fees. The bank
should also be alerted to this fact, so they can have one last chance
to decide if it's a concession worth hanging on to. (My bet is, if you
talk to the branch manager, have a substantial amount deposited, and
do not have a history of repeated overdrafts, that they will be more
flexible).

Westerra Credit Union will automatically move money from my saving
acct into checking if it's needed.

Everything I have to say about this has already been said by everyone
else, and I agree with everyone else.

"[I] didn't move money from my savings to my checking account in time
to cover them."


This is where your complaint to them hits the skids fast.


You can complain all you want but it doesn't create magical unicorns
that absolve you of a contract you signed your name on, stating that
you agreed to the terms.



No one in the bank owes you anything. If you're mad, take it as a
learning lesson on paying attention to what's in the bank before you
run into overdrafts.

What exactly are they supposed to offer YOU resolution for.

As the others have said, you admit you failed to (1) move the money in
time or (2)set up an overdraft in advance, so I guess I don't see how
you feel it is just that you have your fees reversed for your poor
planning or for posting negative comments on their Facebook page.

Honestly, I have Chase and if a charge is pending to my account, I
have until 11pm in my time zone to bring the account current before
I'm charged. I can also move money between accounts online in a
matter of SECONDS and I don't even need to have OD set up in advance
for that. I would suspect another large institution like SunTrust
would operate similarly.

How it was managed to be missed and get so far out of hand is
completely beyond me.

Once again, I fail to see how YOUR mistake becomes THEIR problem.
This is all your own fault, yet you're blasting them on social media?
Have you stopped to think how that makes you look to people who know
you? Potential employers?

A few points i want to point out:
1- you admitted it was your error
2- you did not have enough money in the actual account the funds are
being drafted from
3- you have other accounts but you never bothered to set-up overdraft
protection (ie if funds are not available, the money will
automatically transfer from the other account)
I'm sure everyone knows everything is by computer now, its not like
the computer will stop and say "oh there's money in another account,
let's use that". It will only do that if there is overdraft
protection.
You tried to get the fees refunded as a courtrsy but unfortunately
they could not extend that. The bank did not cause the fees, you did.
Your bbb complaint will go no where. and it does not matter who you
bank with, there will be fees if you don't have the funds.

You over drafted and got hit with the fees which were clearly laid out
in the terms and conditions of your account. You really don't have a
valid complaint even though you had money in your other account. The
BBB will do nothing since your complaint is not valid and this will
happen at another bank if you overdraft.

I recently over drafted because I wrote a check which I did not expect
to clear as quickly and then had an auto draft. My mistake and I took
my lumps and did not complain on Facebook or anywhere else. Your post
was taken down because your complaint had no merit, the bank did
nothing wrong, you made the mistake.

You spent money you didnt have (in the right account) and you now get
to pay a fee.

Whether you think its "exorbitant" or not doesnt matter. You agreed
to the terms when you opened the 3 accounts. You did read the terms
right??

Now you post all over their facebook and are mad they removed it?

Every bank I had an account with gave me information regarding their
overdraft policies. Did you read that information before all of this
happened...specifically when you opened the accounts 5 years ago?

When you realized that you had some unexpected expenses, did you
contact customer service to find out what could have been done to
avoid the overdraft charges?