4004 Calumet Avenue Manitowoc, Wi

Posted Thu July 19, 2012 7:29 pm, by Chris M. written to Super 8

Write a Letter to this Company

On Wed 7-18 I reserved the Super 8 address 4004 Calumet Avenue in Manitowoc, Wi. Upon entering the main area of the hotel it had a bad smell of cigarette smoke to it. I got my key to my room and went to check in. Upon entering my room I noticed stains on the ceiling and floor. I went over to the bed and pulled the covers back and there were big stains all over the covers and tiny bugs! I immediately left the room and returned to the desk area. I told the lady at the desk about the conditions and that I would like a refund, because I did not feel comfortable staying at a place of such uncleanliness. She stated I could have a different room, but I explained to her I didnt want to stay after the conditions upon entering and then my room. She repeatedly told me she could not issue a refund, as her manager was gone for the night! After arguing for about 15 minutes she finally said I would not be charged for it.

First and foremost this hotel needs to be inspected from top to bottom for cleanliness and bed bugs! Next the employees need to be trained in customer relations!

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I'd like to say I'm stunned at this by MA Bellamy Posted Fri July 20, 2012 @ 9:43 AM but honestly, most Super 8's Ive seen are barely 1 star! Glad you made a complaint and will hopefully have no issue with being charged for the room, but as Bill said, sadly, they won't do anything about it! Reply this hotel needs to be inspected by Bill R. Posted Thu July 19, 2012 @ 9:36 PM Chris M., Good job voting with your feet and leaving. I doubt seriously if your letter or 100 like it will do much to address this problem though. Assuming you used a credit card to either pay or establish credit I would check my account online for the next few days and or call the credit card company to check your balance to assure they don't charge you. Stop back and let us know if you hear back. BillR. Reply