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 My issues with TMobile
Posted Wed March 21, 2012 9:26 pm, by Nafeesah A. written to T-Mobile USA, Inc.
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I think TMobile is wrong for not allowing customers to choose their plans and not be saddled into a two year contract with an expensive buy out option. Also your billing cycle sucks because not everyone can pay their bills right away. I was happy with the way the billing was before it was bumped up by nearly a week. I found this to be deplorable because I don't get paid from my job until the 18th of each month. I find customer service to be terrible because the agents are insensitive and rather rude when a customer tries to explain their situation and they don't listen they just ask when you plan on paying. Is that anyway to treat a customer especially those who have had accounts with you for 2+ years? No and with the economy being the way it is I would think you guys would have been a little more understanding that people are struggling to pay their bills. I am also disappointed at how you're raising the rates which is ridiculous because my bill from the time I started with TMobile has steady climbed to where it's nearly $200 a month for cell phone service.
There shouldnt be a restriction to when you can upgrade your phone. You should be able to get a new phone every 6-8 months-if you've had service with TMobile after 2 years or longer and for brand new customers after 2 years. I am seriously considering a different service.I would like to see you have a set up for customers who face financial hardship to be able to have some means in place to allow them time to pay their bills.
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by t214 Posted Tue June 19, 2012 @ 2:42 AM
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Well, after reading you post again, I believ that T-mobile allows you
to get a new phone anytime you like, you just won't get the upgraded
discount until your close to the end of the contract period. The
discount is their bait for locking you into a contract. Also, if you
have a smart phone with wi-fi service, you will definitely pay more
than for straight phone service, and the rates go up based on the type
of service the smart phone requires. I pay $97 for two lines,
unlimited text/video, but I don't subscribe to their internet
services. I don't have a desire to pay for web services, when I
already have it on my home pc. That's something that someone on a
limited budget should at least consider.
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by t214 Posted Tue June 19, 2012 @ 2:33 AM
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I have not been able to pay T-mobile on-line for at least a week now.
How state of the art is that??? They are always having some type of
technical issue, and really slow, un-user friendly web page. I'm sure
they will try to cut off my service, or charge late fees even though
their stupid web service is unavailable. I let my contract run out
and have avoided upgrading the phone so that I won't have to get into
another contract with them. . believe me, the service is better now
that they want me to get the contract renewed .. from what I hear
though, Verizon is not much better with customer service.
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by Steve OH (IO) Posted Thu March 22, 2012 @ 2:44 PM
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bill late, gives you new phones every 6-8 months, doesn't require any
long-term contract to recoup the cost of those phones, doesn't have an
ETF, and never raises their prices? Sounds reasonable. I want the
same, but I also want foot rubs on demand. If you find a company that
covers your demands (and ideally, mine) please stop back to share it.
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Sigh. If you can't pay the bill, don't have the service. A cell phone
is not a necessity any more than cable tv.
How many lines are on your plan that cost you $200 a month? I have
four lines, one a smartphone requiring a $30 data plan, and my bill is
around $160 a month with Verizon.
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