t-mobile sucks customers blood

Ditto! I didn't have the same experience, but I nonetheless have the
same sentiments. I (bonehead) thought my two year service would
automatically expire. NOT! I got another bill two weeks later, at
which time I contacted Tmobile. I explained to the rep that I hadn't
used the service for two months because I had already switched to AT&T
(Iphone, had to have it) and that they needed to remove the charges
past my contract expiration. After a long discussion with the rep and
his supervisor, they agreed that the charges would be waived. Lo and
behold, I receive another bill from tmobile, collecting for the
additional two weeks past my expiration date. All they did when I
explained again the circumstances and the fact that I had already
resolved this earlier with them, was quote company policy to me
without any regard to what the other representative had agreed to. #1
in customer service...HAH! TMobile Sucks!!!

Actually I need to contact there corporate office. It is soo easy to
rip them off right now. Their Customer Service uses a code 724- Which
states "You now have "X amount of Whenever minutes" to Extend Service
without paying and to Show that you paid. Now I contacted Customer
Service and they basically Demanded a receipt - well anyone can cook
up a receipt and walla you have a free month without ever paying them
... I tried to tell them that they are putting the customers at risk -
as well as their own company - in a court of law if I am not mistaken
this practice could cast a shadow of doubt on their internal
accounting system ... Regardless they are mindless wonders over their
- the only thing that can come out of their mouths is YOU OWE THE
MONEY - they don't want to know how they can do better business - poor
investors. Someone should cause havoc for them - besides it is
impossible to find the right way to contact them -

Good Business sense says - if you are extending service for anyother
reason except for payment to use a different code - that doesn't cause
confusion and look not only like you haven't paid but that also
indicates that you have paid.

I agree T-mobile sucks. I called to complain that i have no service in
my area, and the lady I talked to told me I was in a "very well
reception coverage area" and for some stupid reason she thought I was
lying, even though I had no reason to. Then of course in a classic
blood sucking move she offers to fix my problem by offering me some
"home hot spot" service which costs extra. I was like how bout
offering phone service coverage in an area that you claim already has
service!!!! T-mobile sucks please don't subscribe to them if you know
whats best for you.

Hi, I am on the other side of the country but, I started the crusade
on this side. I understand your frustration and anger with t-mobile
and I am going to make sure every person on this planet is warned. I
don't care what reprecussions come out of it. You are right, I have
been charged for things that I never even knew existed, it seems as if
they make up these vague fees as they go along and none of the
customer service representitives can ever explain in detail what
exactly I am paying for....ever. They're billing cycle seems to
change according to what is convienient for them too. I always have
so many minutes left but my phone is always being shut off for
non-payment of something or other. I get charged for text messages
even if i delete them before opening them that literally means that I
am paying for air. I am disgusted, and I was told "Well, so and so's
comapnay does it too". I guess that meant I was lucky. I have never
dealt with such a bunch of incompetent bumbling boobs..and all they
know how to say is "welcome to t-mobile how can I help you?". Well
you can't help me...you just can't. There are so many other things I
can complain about with t-mobile I could go on about their rudeness in
their stores and how the sales reps will make you wait so long if you
are just paying a bill.but if your standing there with cash in your
hand to sign up for their service you are gold.....they just want to
get your signature and date on that contract as soon as possible so
they can start bleeding you dry. So I guess it's safe to say. "IN MY
OPINION, T-MOBILE SUCKS"......Thanx for letting me get that out.
whispered

T-Mobile did this exact same thing to me. However, I am currently
fighting back, and in the end, they WILL NOT win. It is not too late
for you to retroactively begin to fight for your money back - not just
the $58.93, ALL OF IT. I will be posting re: T-Mobile's unethical
practices soon.

Please see www.tmobilsucks.com. Spread the word!

060912 Fight back !against T-mobile
It is a very sad time when T-Mobile needs to charge you for a service
they do not provide. That is the dark side of many companies. The CEO
takes off fat and happy and the company slides in the trash. 060912
was my final notice to T-Mobile. They will waive the $200 fee for
their failure of coverage and false advertising of being the 2nd
largest mobile phone coverage provider or the loss to T-mobile revenue
will be 10 x fold or more. Speak out all T-Mobile users and tell how
your T-mobile provider has not lived up to what they claim when they
sell you the service. The word of mouth will kill the company and the
BS policy with the contracts they get so many to sign without clear
explaining before hand. Now look around all T-mobile users when your
mobile phone does not work and many others work well. You got hosed.
Two customer reps and two supervisors all said they can't insure you
service other than were you live and no where else. I in the terms of
a mobile phone I already have many at home that work at home fine.
When I am not at home I need the phone to work fine also especially
when a life is in danger. T-mobile in an Emergency situation you can't
die in so many areas you have no clue. Make sure you look at the map
on the Tmobile site and NEVER travel out of the map if you need a
phone to rescue you. Then look at Cingular or verizon. Wow ! The
phone works!! Now T-mobile can spend all they want to get the $200
from me. They can kiss my ass. I will pay when I have cost them 10-100
times that. GRRRRR

Fight back! Don't take that crap from anyone!!

T-mobile is stunningly awful. I am glad so many people are speaking
thier minds to help spread the word about the WORST customer service
of all time!

I am currently in Iraq working for the government. I knew that I could
call back to a Houston based number (via VOIP) free of oversea charges
and would leave the cell with my fiance. Here is where I screwed up...


((1.)) I called and asked for a change in service, the provider asked
me how much time I spent on the phone a week. I replied, "about 300
mins." So she set me up with a plan for 300 mins a MONTH after I
specifically did the math for her and requested 300 x 4= 1200min a
month. ((2.)) After 1 month I was way over charged with a 300$
bill. I called and found out why.. when explaining my case repeatidly
I was basically told that the charges were going to stick and that
UNLESS I signed up for a new year and they would adjust the account.
(In another words they would charge me 200$ from that point if I
cancelled the service.) ((3.)) After agreeing and basically being
EXTORTED I put the phone on military suspension for a year while I was
here. I was told that if I went beyond a year it wouldn't be a problem
and they would extend the suspension. ((3.)) After a year they
billed me inwhich I called and informed them I was still overseas and
needed more time. I was told no problem and the charges would be
waived. Since then I have gotten a bill 3 times and 3 times I have had
to call to get it dropped again. Once I went as far as to tell them to
shut it off and I would just pay the KILL FEE. They changed thier tune
and waived again. ((4.)) FINALLY I got a notice AGAIN that if I
didn't pay the same damn balance that had been waived time and time
again that it was going to be turned over to collections. I called and
asked for a manager (AGAIN). He was a complete jerk and just told me
the same crap I had already heard about how the charges were valid and
that his computer notes didn't show that I had called the last 2 times
or whatever. NOT TRUE!! I had called them time and time again! Was
waived TIME AND TIME again! I went as far as to tell him he wasn't
listening to me (HE WASN'T!) He was pushy and wouldn't let me say a
word. I had also found out that TMobile had completely turned the
phone off (not military wise) and that may reflect on my credit.
((5.)) At that point I told him to forget it and transfer me to
billing and I would just pay the stupid charge and be done with
TMobile reguardless off the 200$ charge fee.

I want to note that at all times I wasn't beligerent with any of the
reps and tried to keep my cool. It wasn't until the final straw with
the last SO CALLED MANAGER that I let my anger show. I think at this
point I am going to do a CAFE PRESS shirt with the tag, "FRIENDS DONT
LET FRIENDS SIGN UP WITH TMOBILE".. Hopefully save a few poor folks
from ever having to deal with the providers from HELL!

T-mobile is stunningly awful. I am glad so many people are speaking
thier minds to help spread the word about the WORST customer service
of all time!

I am currently in Iraq working for the government. I knew that I could
call back to a Houston based number (via VOIP) free of oversea charges
and would leave the cell with my fiance. Here is where I screwed up...


((1.)) I called and asked for a change in service, the provider asked
me how much time I spent on the phone a week. I replied, "about 300
mins." So she set me up with a plan for 300 mins a MONTH after I
specifically did the math for her and requested 300 x 4= 1200min a
month. ((2.)) After 1 month I was way over charged with a 300$
bill. I called and found out why.. when explaining my case repeatidly
I was basically told that the charges were going to stick and that
UNLESS I signed up for a new year and they would adjust the account.
(In another words they would charge me 200$ from that point if I
cancelled the service.) ((3.)) After agreeing and basically being
EXTORTED I put the phone on military suspension for a year while I was
here. I was told that if I went beyond a year it wouldn't be a problem
and they would extend the suspension. ((3.)) After a year they
billed me inwhich I called and informed them I was still overseas and
needed more time. I was told no problem and the charges would be
waived. Since then I have gotten a bill 3 times and 3 times I have had
to call to get it dropped again. Once I went as far as to tell them to
shut it off and I would just pay the KILL FEE. They changed thier tune
and waived again. ((4.)) FINALLY I got a notice AGAIN that if I
didn't pay the same damn balance that had been waived time and time
again that it was going to be turned over to collections. I called and
asked for a manager (AGAIN). He was a complete jerk and just told me
the same crap I had already heard about how the charges were valid and
that his computer notes didn't show that I had called the last 2 times
or whatever. NOT TRUE!! I had called them time and time again! Was
waived TIME AND TIME again! I went as far as to tell him he wasn't
listening to me (HE WASN'T!) He was pushy and wouldn't let me say a
word. I had also found out that TMobile had completely turned the
phone off (not military wise) and that may reflect on my credit.
((5.)) At that point I told him to forget it and transfer me to
billing and I would just pay the stupid charge and be done with
TMobile reguardless off the 200$ charge fee.

I want to note that at all times I wasn't beligerent with any of the
reps and tried to keep my cool. It wasn't until the final straw with
the last SO CALLED MANAGER that I let my anger show. I think at this
point I am going to do a CAFE PRESS shirt with the tag, "FRIENDS DONT
LET FRIENDS SIGN UP WITH TMOBILE".. Hopefully save a few poor folks
from ever having to deal with the providers from HELL!

You know, it makes it a heck of a lot easier to read a letter when you
use capital letters at the beginning of each sentence.

Your letter looks like one long sentence.