Bad customer service from T-Mobile
Posted Thu March 24, 2011 12:00 pm, by Lora Y. written to T-Mobile USA, Inc.
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Wow!! This has been incredibly frustrating!! My 18 year old son needed proof of address because we have no service at our home...I mean, the WORST SERVICE!! We had to go out-side and jump up and down and shake the phone in the air for the hopes it would send the dang text message.....Can we say NIGHTMARE???
T-Mobile said we had to prove he lived at his home in order to get out of the contact without paying the $400.00 fee...LOL....They should be paying us for the crappy service!!!!
They wanted a bill...So, out we went to get him bills(beings he is just out of HS)....We set him up a new SPRINT account...Thats a bill right???? Nope!! 2 weeks later in a letter they said that was not good enough...So, we went to Wells Fargo and set him up a Checking, Savings and Credit Card account with all mail to our address....Nope!! That was not good enough...LOL...Ok....So, We register him to vote!!! Yippie!! I finally get the 18 year old kid some mail to our home that T-Mobile will except........But......We had to go pick up the voter registration card.....This takes time!!!!
I have been faxing documents to T-Mobile for a few months now...I think they are confused cause I also send them in the mail....They are now saying my documents are late and want to charge my 18 year old (just out of High School) son $440.00...You see, if he was older...He would have tons of proof of his address but due to his young age, bills are paid by us while he is in school.
I plan to take this matter to the BBB and possibly to a lawyer!!! I have proved my son lives at this house with NO CELL PHONE SERVICE FROM TMOBILE!!!
Guess what? Tell us there is no service before you take our money!!! You told us after you took hundreds!!!!!
I want this matter resolved like I was promised or I will file a law-suit and Im NOT kidding!!!
Remove the termination fee beings we have no cell phone service in our area and were not told PLUS...I got the documents to you as quickly as I could possibly get them!!! I want my fax documents recovered to PROVE I got them in as fast as I possibly could!!!!
I will goto BBB if this is not resolved!! WE GET NO COVERAGE IN OUR AREA SO DON'T CHARGE TEENS IF THEY DON'T GET SERVICE!!!! I WILL GOTO ANDERSON COOPER ON THIS IF IT DOESN'T GET FIXED NOW!!
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