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 Gosh, I love T-Mobile!
Posted Sat September 30, 2006 12:00 pm, by Brenda G. written to T-Mobile USA, Inc.
Write a Letter to this Company | Rate this Company
Everytime I have a question for T-Mobile, and I call the customer service line, I get the nicest most helpful people. The two conclusions I come to are (1)I am the luckiest person in the world or (2)T-Mobile has consistantly pleasant employees working for them. I've been with T-Mobile for over a year and I call pretty frequently, so I'm going with number 2.
Now I'm not just saying that because the reps always say what I want to hear. There have been a few times where the resolution that was reached was not %100 to my liking but I can say that the customer service rep who delivered the bad news did so in a way that made me feel like they were trying there hardest to make sure I felt taken care of.
I also think your website is great and very user friendly. I can check my coverage in any area down to the street level! I never have to worry if my phone is going to work or not.
I don't know what your doing to keep your employees so happy but it's working. Keep up the great work T-Mobile and I'll keep shouting my love from the rooftops!
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by MissAmazing Posted Fri July 25, 2008 @ 2:22 PM
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I have had T-Mobile for over 5 years and I absolutely LOVE them!! I
just called and asked about my my-faves glitch and they credited my
account 300 minutes without me even asking. The guy was like I'm so
sorry about that let me give you an additional 300 minutes to cover
that call and give you a little cushion if you need it. They have
warrantied my wing even though I don't have insurance and in the past
they have comped my phone bills, credited my account with discounts
and the customer service associates are always ridiculously nice. To
top it off they are cheaper than Verizon and ATnT rate plans. I would
never go to another phone company. I'm even in the process of
switching to their home phone services! Big ups to T-Mobile for doing
what they do!! Jennifer in Phoenix, AZ
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by Leanne L Posted Thu October 5, 2006 @ 7:48 AM
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This does sound like an interesting company :) I'll have to keep my
eyes open to see what they have in my area since we have poor
reception with everything.
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by Little Trooper Posted Sun October 1, 2006 @ 12:22 PM
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Wow, this is the way different then anything I've ever heard about
T-Mobile or thought about them. We have a few choices around here for
phone service, (Sprint, Verizon, Cingular and T-Mobile) yet if you did
a poll of what cell phone service people use 70% would say Cingular.
Sprint did a poll to see who was being used the most and why and
Cingular was (by far) the most used. Most people said the didn't use
Verizon because they lied and were rude, they didn't use T-Mobil
because the don't fix problems with the phones in a timely manner
(aparently they do in some places though) and they don't use Sprint
because it is so new around here. It's nice to know that T-Mobil isn't
as bad in other places as they are here.
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by hawkguy Posted Sun October 1, 2006 @ 11:23 AM
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Thanks for a great letter! I have had wireless service through at
least four different companies, and have finally found T-Mobile.
Every time I have had to deal with customer care, I have been very
pleased with the rep's attitude, as well as a lack of the standard
hold time usually associated with cell phone customer care.
I might suggest that, since you mentioned the web site, every time you
have a great experience with customer care, you mention it in the link
on the T-Mobile home page. I believe it qualifies you for a $5,000
reward and the employee for a reward as well.
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