Gosh, I love T-Mobile!

I agree with this 100%. Tmobile has been great to me, and in return
I've been a loyal customer for almost 10 years now. I was with them
back when they were voicestream.

I recently changed from the even more plan to the even more plus
contract-free plan. I was still in contract for the even more plan,
but when I switched the person I talked to failed to mention the fees
that would be charged for me ending my contract early. I called back
and mentioned this fact, and even though they were perfectly within
their rights to charge me, since it was a written rule that I simply
didn't understand, they credited me saying they noticed my longevity
with tmobile and therefore would be happy to refund such a loyal
customer. I can't imagine any other company doing this.

The employees are always super friendly and helpful.

My only complaint is that the parental time limits aren't very
customizable, and only work in strange chunks of times. For example,
they allow you to make time limits for M-F and then S-S. But Sunday is
a school night, and Friday is not. I think it should be S-T and F-S.

Anyway, hopefully they will fix this, but other than that I love
tmobile and will reward their greatness by staying with them. And the
one thing I know for sure is I will never if at all humanly possible
NEVER EVER EVER give AT&T another cent of my hard earned money. (I had
them once for internet and it was an absolute nightmare!!)

Also, I'm saving a ton of money with them. Go to billshrink.com to
confirm. I did and it's the best deal by far for my family plan. With
unlimited data and unlimited texting.

I have had T-Mobile for over 5 years and I absolutely LOVE them!! I
just called and asked about my my-faves glitch and they credited my
account 300 minutes without me even asking. The guy was like I'm so
sorry about that let me give you an additional 300 minutes to cover
that call and give you a little cushion if you need it. They have
warrantied my wing even though I don't have insurance and in the past
they have comped my phone bills, credited my account with discounts
and the customer service associates are always ridiculously nice. To
top it off they are cheaper than Verizon and ATnT rate plans. I would
never go to another phone company. I'm even in the process of
switching to their home phone services! Big ups to T-Mobile for doing
what they do!! Jennifer in Phoenix, AZ

Some one from T-Mobile called me yesterday to thank me for saying all
the nice things I said!

I'm so special =)

This does sound like an interesting company :) I'll have to keep my
eyes open to see what they have in my area since we have poor
reception with everything.

Wow, this is the way different then anything I've ever heard about
T-Mobile or thought about them. We have a few choices around here for
phone service, (Sprint, Verizon, Cingular and T-Mobile) yet if you did
a poll of what cell phone service people use 70% would say Cingular.
Sprint did a poll to see who was being used the most and why and
Cingular was (by far) the most used. Most people said the didn't use
Verizon because they lied and were rude, they didn't use T-Mobil
because the don't fix problems with the phones in a timely manner
(aparently they do in some places though) and they don't use Sprint
because it is so new around here. It's nice to know that T-Mobil isn't
as bad in other places as they are here.

Thanks for a great letter! I have had wireless service through at
least four different companies, and have finally found T-Mobile.

Every time I have had to deal with customer care, I have been very
pleased with the rep's attitude, as well as a lack of the standard
hold time usually associated with cell phone customer care.

I might suggest that, since you mentioned the web site, every time you
have a great experience with customer care, you mention it in the link
on the T-Mobile home page. I believe it qualifies you for a $5,000
reward and the employee for a reward as well.