IT'S CALLED KID CONNECT FOR A REASON!!!!

Sue.Nokes@T-Mobile.com

E-mail her. She is the VP of customer service. I did and someone
from her office called me back the next day and solved my problem that
I had been having for 4 months in 5 min.

Stop with the caps first,I have t-mobile and have had no problems,
every thought that maybe YOU are the problem.

okay...wow...my eyes hurt. so your basically wanting an apology
because you hung up on T-Mobile and you think they owe you something
for...what? If it was so important, why didn't you go in person to a
corporate store and deal face to face to complete this transaction?

So their "system was updating" Newsflash: computer networks update and
are almost living things themself. Databases update all the time.
Computers crash. Systems are constantly being updated. That's life.
Get over it.

another crybaby whiner wants something for nothing...live and in
stereo on PFB!

"IT'S CALLED KID CONNECT FOR A REASON!!!!"

And that reason is...?

And that's just one problem with your letter. The biggest one being
you typing it in ALL CAPS.

IS IT EASY FOR YOU TO READ THIS? DOES IT LOOK GOOD TO YOU? IT DOESN'T,
DOES IT? SO WHY DID IT MAKE SENSE FOR YOU TO WRITE YOUR LETTER IN THIS
MANNER?

Typing in all caps is the equivalent of screaming your complaint at
the top of your loungs to whoever will listen. While there is a valid
gripe here, it is not articulated in a way that makes it likely for
you to get the resolution you want.

ok, im going to try to write this so you understand what im trying to
say isn't negative feedback. your going to have to give me a slight
break, cause i usually have trouble putting into words what i mean.
but from the start, NONE of what i am about to write is negative
towards you or anybody on this board.

my first opinion is that a child doesn't need a cell phone until they
can drive. in my opinion, a child should only be at the place they
tell you, and if they can't get ahold of you to go somewhere else, its
time to go home. BUT! thats my opinion, and everybody has the right to
raise their child they way they want to. wether it be giving a younger
child a cell phone or not.

the responses talking about the caps in your letter are valid, but
not because the viewers on here see it as yelling, but whoever reads
this at T-Mobile may as well. when you yell at somebody, you raise
your voice, correct? well, when you yell at somebody on the computer,
you raise your letter from small to big. that is why people take an
all caps letter and see it as yelling. the comments made on here about
that probably weren't meant to be derogatory, but more along the lines
of a helpful suggestion for you if you have to write any more letters
in the future.

unfortuantely, a company does hae to update computers, and it really
is inconvient to a customer if they aren't able to be helped because
the computers are done, but something to remember, is that the person
you are talking to on the phone is feeling the brunt of another
persons decision. this is something i tell my fiancee all the time.

as for your actual complaint though, i would have been happy for free
overnight delivery. i had actually experienced the exact same thing
with verizon.i ordered a phone after mine had broken, was told that
everything was set and my phone would be here in 3-4 buisness days.
almost three weeks went by before i called verizon. turns out the rep
i had talked to wrote out the order, but didn't put it in the system.
totally his fault. however, the rep i talked to that night was
EXTREMELY helpful and polite, so i was the same back. he threw in
overnight shipping for free.


after he puit the order through for free shipping, i asked to speak
to a manager. i was happy with the service i had receieved that night,
but i really did want the manager to know it had happened. i didn't
understand why my order wasn't put through. i explained this to the
manager while stating that the man i talked to that night was helpful
and polite, i still didn't understand why my order wasn't put through
the first time. she was also polite, and gave me a free headset.

my point in all that, is that i kept my cool, and in the end, i got
more than i would have if i had let my temper get the best of me. i
was extremely frustrated. i wanted to get a phone, and was toldi was,
but never got it. my dad was sitting at the table next to me trying
to take the phone and yell at them, but i wouldn't let him. i believe
that i got more than he ever would have. in the end, he was proud of
me.

i honestly don't know how your phone conversations went with the
representatives from t-mobile. but for the future, kill them with
kindness.if you do that, you will get much better results.

if your phone was going to be shipped overnight, and the next day
was a sunday, i do believe that the soonest you would get it is
Monday. there are no delieveries on sundays, so that shouldn't be a
problem. if you didn't get the phone yet, it may be time to call
T-Mobile and kill them with kindness.

1. I need to know where my child is.
2. My child needs to have a way to contact me in case of emergency out
of my presence.
3. Obviously none of you have written a letter to a company that no
matter what or when you order, there is always an excuse. No one
responded to the double charge for the other purchase...So, if my
letter offended you, don't read it, don't respond, find someone else's
opinion to tear apart. Remember opinions are like ..... everyone has
one. You fill in the blank. Hope you all who had negative statements
are having a really nice and hunky dorie day since you don't have
problems with companies. I used PlanetFeedback as a SECOND posting
spot. The first was emailed directly to T-Mobile and the third was a
typed letter. Have a nice day.

If you have to ask for it it's not a real apology.

Take a chill pill & re-write this in a professional manner. When they
see the all caps, they'll probably do as I did.... leave it without
even reading it.

When you are told that the computers are updating, it means that the
computers are down and nothing can be done at that time.

Everyone updates their systems at noon... it's lunchtime and no one's
using them then. So you want this letter to go directly to the CEO of
the company? And that's gonna happen how? When it's a list of "I
wants" "Hell" and all in capital letters. It's common knowledge that
all caps is considered screaming or yelling... never good in a
business type letter...neither is telling a company how to run their
company (when to update their computers) etc... think it needs a
serious re-do ... there's a point in ther somehwere that might be
valid.... i'm confused by it all...

I am 27. I do have a cell, is does not have text, picture, games and
all that crap that phones have now. I just don't see the point.
Likewise, I don't see the point of give a cell to a kid. Depending on
the age, (and I am guessing that Kid Connect is marketed for younger
then 15. But that is just a guess), the kid should not be left alone.
Kids should either be in school, daycare, friends house or home. Yes
I know parents have to work. I was a "Latch-key kid". So I know what
I am talking about. There are too many wackos out there that will
take advantage of a kid. Also, kids brake and loose things all the
time. What are you going to do when the kids comes home and says they
lost/broke the phone?

If you wanted this letter to go the CEO you should have written
directly to him, and not gone through Planet Feeback - although i'm
sure he has someone screening his letters. ...and once they saw
everything in caps, they probably threw it out. And I don't think
cursing (even though it was a mild word) is the way to write a
busienss letter.

I'm trying to figure out if this letter is all in caps because the OP
is just too lazy to shift or she thinks her complaint will really be
noticed because it's all in caps. Either way, it's just wrong.

I'm not even going to read this because it's in all caps.

I'm sure the company will do the same.

You don't mention if it was 3-5 days to process and ship the order
(depending on if it was coming from a remote warehouse) or 3-5 days
before it was expected to reach you.

FYI, If you placed the order on FRIDAY, 9/22 and sent this letter
yesterday, you probably will not see this until next week. "Business
days" is only M-F.

The 22nd doesn't count because depending on when you called them,
usually the order would be queued for the next business day, so,
typically Monday.

Thus, assuming that they start processing the order on Monday, Tuesday
would be 1 day, Wed. is 2 days, and Thursday is 3 days, etc. That
still gives them today and Monday of NEXT week to get it to you.

They usually ship via FedEx or UPS & neither carrier delivers packages
on Sundays, so I wouldn't worry about it arriving when you aren't
there.

Basically, if they haven't charged your credit card, I wouldn't worry
about it. Maybe they are actually doing you a favor!

If you were so concerned over getting this RIGHT NOW, you could have
gone into just about any mall and purchased the phone directly from
T-Mobile or gone to one of their stand alone shops and walked out with
it the same day.

But you are WAY too impatient about this whole situation and you need
to calm down before you have a stroke.

A cell phone for a kid is not worth all this yelling (next time please
spare us all & turn off your caps lock) and drama.

"IT'S CALLED KID CONNECT FOR A REASON!!!!"

And what exactly would that reason be? Did you prove this point in
your letter? If you did...I missed it.

I WOULD LIKE THIS EMAIL TO GO DIRECTLY TO DR. REITZLE, CEO....


That's a shame, because you know where it's going to end up?

In the trash.

Wow - this one has it all:

Drama
Caps-lock
Demands for apologies
Prefacing nearly each sentence with "I want"
Profanity


If there were such a thing, I'd nominate this one for the 'how NOT to
write a complaint letter' blog. LOL

Caps lock hurts my eyeballs.

Learn how to properly communicate via the internet already.

You certainly sound like a joy to work with - - a real customer
service reps dream. This screaming tirade of a letter isn't going to
get you anywhere - - tap off your caps lock key - - and if you are
this unhappy with T-Mobile then find another provider. They admit
they had a system problem on the day you placed the second order and
were shipping the phone overnight at no additional charge - - what
more do you want from them (other than the ever useless apology, of
course)?

"I WOULD LIKE THIS EMAIL TO GO DIRECTLY TO DR. REITZLE, CEO...."

It won't.

Why is it that people do not get this very basic concept?? This
letter is impossible to read all in caps so I did not bother past the
first few lines...also appears that you are shouting at the receiver
and that is the quickest way to get this letter tossed without so much
as a cursory glance.