lies and misinformed

Posted Tue June 16, 2009 12:00 pm, by scott v. written to T-Mobile USA, Inc.

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lied to by the representative of tmobile.

ok this is the deal. me and my fiance went to walmart to consider a cell phone company. we were very very impressed with sprint/nextel and even more impressed with alltel. the customer service rep was leaning us more towards tmobile by telling us that if we go with tmobile that they were offering a wal mart gift card that could be used to pay our FIRST months bill. and that we would recieve this card in 3-4 weeks now we are on 6 weeks and our service has been suspended due to ths card never arrived and when we question tmobile about this they tell me that we are looking at an additional 6-8 weeks before recieving the card. dont sound like we will see this rebate in time for the first bill. after not recieving the card in the aloted time frame we assumed that the rebate would be just aplied to our account NOT true.

more lies

this is part 2 we were also told by the same represenitive that we would have unlimited texting fr an additional $5 per month. here again NOT true in actuality it is and additional $19.95 per month a far cry from $5 per month

the automated part of customer care

we are asked about 3 times if we want help in english to press 1 and every time we do then who do we get on the line a chinese persont that is so slow with english that she doesnt undertand the complaints nor can she explain the issues due to her lack of english skills

1. i feel that tmobile needs to restore our service and provide us with a full month service at no charge. then they need to start teaching there represenatives to provide accurate information to potential customers.

2. they should either lock in the price of $5 per month for the unlimited texting that we were told would be the cost

3. give us a english competent person when we press 1

4. we would also like tmobile to own up to there mistakes and stop making us believe one thing to give another then when we ask to be relieced they have us caught by the short hairs i feel we deserve an appology from the ceo himself and our bill taken care of like was promiced by there represenative and they can reach us at

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Re: lies and misinformed by Tygrr Posted Tue July 21, 2009 @ 10:20 PM i just love hearing about people who think that they were lied to by tmobile when they go to target walmart carstoys amazon etc... as if you think about it what to they sell?? everyhting and they are not trained in specific sales areas for all of their products. hell.. in walmart most of the time the wirless employee is from shoes filling in for the acutal rep who klnows what is going on. so i would recommend goin to walmart talking to a manager about this as it is a WALMART Card not a tmobile card and is a WALMART promo. in regards to your bill you signed a contract and terms & conditions stating you will pay your bills on time! this means you cannot penalize tmobile for walmarts error! pay your bill complain to walmart and go to DIRECT T-Mobile stores!!!! Reply Re: lies and misinformed by Veovis W. Posted Wed June 17, 2009 @ 10:57 AM Other then the comment about the automated system which every company uses and they all stink, this complaint should be address to Walmart and not T-Mobile. From what I gather it was a Walmart employee that sold you on the plan and gave you all sorts of incorrect information. Reply Re: lies and misinformed by RedheadwGlasses Posted Wed June 17, 2009 @ 10:14 AM You say your service got suspended because the gift card never arrived. How is this possible? Did you not pay your bill because you were waiting for the gift card in order to afford the first payment? Reply Re: lies and misinformed by Retail Veteran Posted Tue June 16, 2009 @ 11:03 PM Correct me if I misunderstand your post. It sounds like you spoke to a Walmart employee who signed you up with T-Mobile and told you about the free Walmart gift card. If so, then your complaint should be with Walmart and not with T-Mobile. I have learned to never trust any employee at a kiosk or authorized reseller of any cellular service provider. If I need pricing information on service plans and/or phone I go directly to the provider's website. Also, why didn't you simply pay your first bill when you got it? Why did you wait and assume that the Walmart gift card would pay for it? I believe you cannot use a Walmart gift card to pay for cellular service. I don't know why the employee led you to believe that. It seems to me the Walmart employee you spoke to was the one who was lying, not T-Mobile. Good luck getting this resolved. In the meantime, I suggest paying your bill to get your service reinstated. Reply reply by Charlotte C. Wed June 17, 2009 @ 12:41 AM