Loyal Customer Completely Disappointed , Wanting to cancel & still with a broken phone

You know, a funny thing about buying new handsets, it's a lot like
buying a new car. You can get insurance to cover things like this. I
mean if I bought a new car, brought it home, and left it in my
driveway uninsured... I wouldn't call the dealership and complain if
someone hit it & ran during the night while I was sleeping. This is
the exact same concept. You did not insure your property, you have to
take care of it all on your own.

This has nothing to do with your loyalty. The manufacturer's warranty
does not cover physical damage caused by accident, neglect,
mishandling or misadventure. Period. It was NOT T-Mobile's fault the
phone fell from your dresser to the floor thus breaking the display
screen. The carry case is NOT protection against falls. It is simply
an accessory.

T-Mobile doesn't owe you anything, it was not their fault the phone
fell, nor is it the manufacturer's fault. It is your fault. Accept
it, accept the expense it cost you and move on. The previous analogy
about wrecking a new car works as it applies to your situation.

In fact, if customers just had to buy directly from the manufactures,
maybe T-Mobile and other carriers could add more minutes or data
features onto their plans without raising rates.

hmmm , So you bought a new phone, that's awsome, although I happen to
know there is no way that you could have bought a motorola 5300 since
that is not a model that motorola makes. Did you perhaps buy a nokia
5300 ?? Secondly a protective case protects handsets from splashes,
marks, scratches ect.. they do not protect handsets from physical
damage. And last I would like to point out asking for a new phone when
this is not a warrenty issue is completly unreasonable. the fact that
someone offered to exchange for a $ 100.00 fee was very lucky for you
because physical damage is not covered by any warrenty program. Think
of it this way, you bought a brand new car, oppps that night happened
to fall asleep behind the wheel and smashed into a pole, well it
wasn't your fault it was just an accident, but of course with your
logic you should be able to get a brand new car right ?? It's
situations like this that we all have insurance available to buy, cars
have insurance and so does T-MObile, Maybe you should be a bit more
careful with your new phone and understands that accidents happen, and
unfortunatly we all have to pay for them, not the company your with at
the time. I know when I get a new phone, it's NEVER left in a place it
could possiably fall, get wet or damaged,. have a nice day.

Your cat probably jumped on the dresser and knocked it off and you
stepped on it while going tee tee in the middle of the night. Check
the bottom of your foot!

I think this carpet must be made of the same stuff that Canadian kid
staying at the Jolly Roger motel must have fallen on.

Things happen. Things get broken. People lose money replacing them. In
our world of accidents and mishaps, we call it life.

Did it grow legs and get a running start before taking a nose dive off
the dresser? Either way, its your fault, it did not break on its own,
therefore you pay.

That must have been a reeeeaaaly high dresser and a verrrry hard
carpet. You didn't specify what the damage was to the display, was it
cracked, bleeding or both. These two things are always considered
physical damage by the man, which is the maker of the phone and not
the service provider. T-Mobile has to go by the mans guidelines and
rules when it comes to the warranty. You didn't break the warranty,
you voided it out completely. You can either go through the
manufacture for repair, and a possible charge, or you can spend the
extra money for a new phone or you can cancel and pay $200.00.

Also if you would have taken out insurance on the phone you have to
wait 15/30 days before it goes into effect, so if you would have taken
insurance out on this phone, you wouldn't have been able to use it
either.

Also how does a phone just fall off of a dresser in the middle of the
night by itself? Is it a suicidal phone? Was it unhappy to have been
purchased by you? Was it a blue phone?

"my new phone had fallen off the dresser onto the carpet below (in its
protective case." The phone was trying to escape and just jumped right
off the dresser while you slept.
Phones do not just fall off and become damaged while in protective
cases. Something else happened to that phone. The reps at these stored
have seen and heard it all. I doubt you will receive anything.

Why would you think that a phone you damaged would be covered under
the warranty? A warranty is meant to protect you from manufacturer's
defects not damage. If you bang your new car into a pole, do you
expect the auto maker to cover it under warranty?

You can get a replacement phone, for a $100. Either do that or pay
the $200 ETF.

The warranty is only for manufacture defects. A phone falling would
not be considered a manufacture defect but an accident. That is why
t-mobile offers a wonderful equipment protection plan, provided by
asurion, which covers any accidents to the phone for only $5.99 a
month. Did you get the insurance?

First of all, what do you mean by "breaking a warranty"? Is the $100
charge to replace the phone? You broke the phone, but I don't see how
you broke the warranty.

Then you mention a $200 cancellation fee, which sounds like a standard
item if a cellphone user cancels their contract.

It sounds like you have two options - pay $100 to replace the phone
you broke, or pay $200 to go elsewhere. At this point, the first
option seems to be the best.