T-Mobile Has the Worst Customer Service Representative

Carole, I understand you were upset about the bill. Maybe you and your
daughter should have paid closer attention to the clear sticker on the
screen of the new phone that said Min #646# send which takes 3 seconds
to do that way she or yourself could have checked the minutes and this
could have been fixed. I mean you want it to be T-Mobiles faught. No
ones faught but your own if you or your daughter did not check up on
the min. Don't you check your gas meter to make sure you have gas, or
your bank account to make sure there's money in it. Come on. Don't
blame T-Mobile.

Count me in on the T-Mobile hate.

They romanced me for a job, cost me countless amounts of money for gas
(not to mention my time).

Then didnt hire me. And when I called to ask the reason I couldn't get
anybody on the phone to answer my questions.

T-MOBILE SUCKS !!!!!!!!!!!!!!!!!!!

Thanks for the laugh! Cute fiction. What are ya, 13?

I am so impressed to learn of your salary, and that your husband makes
more. With so much cash flying around you will be able to pay the
bill, the bill which is "apparently" correct.

You are calling other people jerks?. No wonder someone suggested you
strive to live a respectable lifestyle.

Could we just take cell phones away from teenagers? I mean, sure, some
use them, but I can't for the life of me see how cell phone = parental
supervision. What do people DO with cells, anyway? All I ever see is
gabbity gab gab. My coworkers, 20-somethings. Business contacts?
Important communiques? No, "Hey, watcha doin'?"

Sure, it's okay to talk to friends, but at the rates they charge,
there very well might be a teensy alternative, like, say, a LAND LINE
or VOIP, half of which is free.

I have no cell, and yet I live, I love. Imagine that. Imagine a world
a little bit quieter. Sigh.

Lady:

Call Center calls are all recorded. If you had such a bag experience
you would do what every other NORMAL PERSON would do, ask for a
SUPERVISOR and let them listen to the call and start from that.

YOU ARE FULL OF IT !!!!!!!

A customer service rep would never go to that extend with a customer,
(SPECIALLY A CRAZY ONE LIKE YOU) they would simply RELEASE THE CALL.

GET A LIFE OR START WRITTING FOR A SCIENCE FICTION BOOK

You sure have some anger issues. I hope your patients aren't because
you're a therapist! What a huge waste of time. And I really don't
believe the customer service person said exactly what you said he/she
did. Those calls are taped and monitored, and they could get fired.
You most likely recieved an attitude from them because you might have
been giving them one. We get back mirror reflections of ourselves on
a momenet to moment basis every day. You get what you sow.

Glad that you're a high roller. Why don't you give that money and all
that energy you have to charity. You might also teach your daughther
a lesson at the same time too. Life is too short to go around being
angry and vindictive. You're really only hurting yourself and you
sound like a real ass on this post. How unfortunate. Wake up!

You are sooo right about T-Mobile. I have had nothing but problems
with them. I had started service with them back in Oct. of 2007. I
was approved for three lines and added my boyfriend, and one of our
friends. There were problems with our friends line from the beginning.
Almost right away his phone was stolen from him and the only way that
you can get another one without spending hundreds of useless dollars
was to give two more years of your life to them by extending your
contract.. of course. So, that's what we had to do. Now we got him
on a plan that would be sufficient for what he needed, yet there was
still consistently a huge bill every month. Eventually, he lost his
job and could not afford to pay the bill, but the problem I have is
that they never even contacted me to let me know that the bill had
gotten so high. The first time I even found out about it was when the
700 bill came. I could not check the bill for his was a separate
account. Now they automatically cancelled the account and charged me
a 900 early contract termination fee. No payment plans had even tried
to be established, so now the credit I worked so hard to get is going
to be completely screwed. Keep in mind my friend is at fault but also
it needs to be said I had called in several times and had never been
aware of the bill. Plus when I have not tried to call in and resolve
the payment issue, I was on hold so long and then had to go to the
financial department and seemed to never get through. Also, now I had
mentioned that my boyfriend and I also had phones. His broke and just
so we don't have to to through the crap of dealing with t-mobile
anymore, he just goes without, we are paying for a family plan when I
am the only one even using a phone. I also used to work for technical
service at t-mobile and I know exactly how they scam so many people.
People will call in several times saying they have no service and
their phone will not work no matter where they are. So the steps to
solve that is to put in a service request which is never even looked
at or resolved, so the unfortunate customers have to continue to keep
calling in, with no results. They are a bogus company and I'm just
very glad to hear I am not the only one who has had problems thus far.
I am just in belief that real genuine customer service does not exist
anymore, because I have gotten this from at&t, as well as my electric
and cable company, ridiculous excuses for them all to make more
money!!

Troll.

What a bunch of bull.

Just in case T-Mobile wants to file a complaint against YOU, Carol.

Patients?

Carol Amsbaugh is licensed as a "Health Care Assistant" in the state
of Washington (HC00147200). All her other certifications have
expired.

Carol, if you've been using your position as a health care provider to
further your personal cause... that might be a violation of your
profession's ethics.

Wow, you sure showed them. Would you like to pay my ETF also? I was
looking to switch to another carrier. C'mon, youve already forked
over $478,600.00, $200 more is chunk change.

Why not just pay the $1700?

That is only 0.355% percent of the total you have paid in ETF's. I
bet those corporate fat cats are shaking in their boots now.

Or maybe you are just full of it.

Carol--dont be bothered by the attacke from the corporate apologists.
I am confident you are telling the truth. It is nice to see that you
took action and did not just take the abusive treatment from T-mobile!
In addition to the positive steps you have taken, you should also
complain to the FCC about how T-mobile treated you. You can do so
here:

http://svartifoss2.fcc.gov/cib/fcc475.cfm

That is all.

Someone call the Care Police.....fast.....

First off, I have T-Mobile service and from my experience, they are
some of the nicest people I have talked to. Of course you can get a
rude employee, but I think this letter is fake.

Now, you want me to believe that you had over 2,300 people switch to
Verizon and paid their fees?! Yeah, and the Cubs are going to win the
World Series this year! I think that... could you hold on? My BS
detector is about to explode.

...yeah, right.

Carole, can you see your prostate from that angle?

I read T-mobile has a $200 early termination fee.
You just made them $478,600.00, plus whatever fees they charge back
for the phone equipment for the portion of the contracts that were
unsatisfied.
You expect everyone to believe you and your parents shelled out around
1/2 a million dollars because someone was rude to you?
What company does your Dad run? It's going to be sad when 967
employees lose a job because he makes such horrible decisions based on
trivial things.

Damn it Carol, I've told you a million times not to exaggerate.

Right after you hit that 10,000 mark, an employee will make you mad
again and you will have to try sprint. Sprint will terminate your
service like with that other letter writer, then you will need
Cingular. Cingular will send out their entire wireless network to your
10,000 people and have a show down. I wanna see that commercial.

Your patients?

Do you know what the patients of my parents would do if they started
going on about how they should switch phone plans? Chances are they'd
get fired pretty quickly.

I call total BS on this letter. 2,393 people? Give me a bloody break.
Did you actually keep count, or did you just pick a number that looked
nice?

Go spam somewhere else, troll.

NO ONE cares how much you make. You could be Bill Gates and they
woulnd't care. Maybe your daughter should learn time management better
(phone wise)

I think somebody needs a new hobby...fiction writing just isn't doing
it.

Sounds like your full of crap! I'm guessing you did not get what you
wanted, exactly when you wanted it? Am I close? Somehow, I doubt a
CSR would say something like that to you unless you provoked him
first, which I am guessing you have him a ton of attitude. On a side
note... If your daughter is old enough to drive, and have a boyfriend,
cant she pay for her own cell phone bill? Sounds like your blaming
the wrong people!

I'M SO RICH BLA BLA BLA.

Lies. All lies.

Then I started converting my patients.

I think this letter's a total fake, but if not I hope that one of your
'patients' files a complaint against you- I sure as hell would if my
doctor or dentist or shrink or whomever spent my time trying to
'convert' me to switch mobile carries instead of, you know, *treating*
me.

That he raised such a bonehead for a daughter.

THIS IS NOT AN FCC ISSUE!!

That is all

I was bored this morning, so I called up all of my friends and family
to get them to switch from Verizon to T-Mobile with my superhuman
powers of persuasion. Then I got my father, who's the governor of
North Dakota, to switch the services of all North Dakotans over to
T-Mobile. And now, I'm making a call to my close, personal friend
George W. Bush to not only make every single cell phone subscriber in
the country into a T-Mobile customer, but to also fire-bomb Verizon
Wireless headquarters.

So there.

One can usually tell when one is not truthful in these letters. They
start making high salary claims. They also make numerous grammatical
mistakes despite claiming an occupation which would require high
levels of education. Lastly, the OP will either have no profile, or
this letter is the only thing they've ever written on this site.

Check, check, and check.

Checkmate.

I agree with the TMobile rep. You're a liar.

Riiiiiiiiiigggghhhhhttttttt.

There is no way this is 100% truth.

While it's possible that the T-Mobile rep was this rude... I find it
hard to believe that anyone would spend thousands of dollars to "hurt"
T-Mobile over a single incident.

Carol, either you're lying or you are a terribly hysterical person.

I'm thinking we have another Dora here, quite honestly. Someone who
flaunts her money... Someone who takes a real (but relatively minor)
customer service issue to an extreme...

Carol A.,
Just my guess but the daughter running amuck is an enherited trait?
Three generations it would appear.
BillR.

What is the point of this letter? I've never had a problem with
T-Mobile and even after reading this, I don't plan to switch.

I wonder if the OP, on her deathbed, will say, "I really wish I'd
spent more time costing T-Mobile more money?"

I'm calling "shenanigans"

This is the biggest load of BS that I have read yet. Anyone in there
right mind could see right through this. She should be punishing her
daughter, not those of us that are reading this. The amount of money
that she is talking about greatly exceeds what she made in a year, if
she truly makes this in a year. I doubt that she will ever be taken
seriously if she ever has to write another letter here again.

Does anyone else question the legitimacy of this letter?

To begin with, I find it perplexing that a person with such a high
level of education wrote a letter with so many mistakes.

It's also true that, in activation fees alone, 2,393 people would
equate to over $80,000 in activation fees ALONE. This isn't
calculating termination fees and additional costs.

Frankly, even the story about calling in reference to the overly high
bill and getting such a quick-tempered attitude from the CS rep on the
other end just doesn't make sense. The conversation and full story is
just not complete.