Poor slow customer service and $25 card not sent

I'm not an expert, but I think this MAY be an FCC issue.

Too little information

Pick one from the following choices

yes
no
maybe
rewrite with more infromation.

Hint : rewrite with more information and less "fluff" may be the
right one to choose.

letter with no details about incident=no correction. Rewrite this
letter with more details please.

Did you purchase this phone directly from T-Mobile or a reseller?
When did you place your order?
When did you receive your order?
Did you call T-Mobile (or whoever you bought the phone from) to inform
them that you did not receive the $25 refill card?

I just looked on the T-Mobile website and don't see an offer for a $25
refill card with a new prepaid phone. I see two phones that come with
an "Airtime value of 10 minutes".

And posting your cell phone number on a public website isn't very
smart.

Have you tried calling? This sounds like a mistake made in shipping,
so you might want to just give them a ring. They may also be able to
send you to a corporate T-Mobile store to pick one up; you might check
into that rather than waiting for them to schlep one out to you. Good
luck!

And please do NOT contact the FCC about this. Regardless of previous
posts, this does not fall under the purview of an agency whose stated
purpose is, "regulating interstate and international communications by
radio, television, wire, satellite and cable." On the unlikely chance
that this was a purposeful omission on the part of T-Mobile (and I
truly believe it was an accident or at worst a misunderstanding), the
appropriate agency would be the FTC's Bureau of Consumer Protection,
which "works For The Consumer to prevent fraud, deception, and unfair
business practices in the marketplace." I can't imagine that will be
necessary, but since the problem here is that you ordered an item
which you did not receive, that would be the regulatory agency
involved.

Sources:http://www.fcc.gov/aboutus.html;
http://www.ftc.gov/bcp/index.shtml

It is very common for telecom customers to not deliver on rebates and
inducements they promise to new customers. They hope some of their
customers will just not notice. But it is a dishonest practice, and
consumers like you can put a stop to it by not tolerating this
behavior. Be sure to file a complaint about this episode with the FCC.
You can file your complaint here:

http://svartifoss2.fcc.gov/cib/fcc475.cfm

Short, sweet, useless!